Awesome customer service! Super friendly and nice! Drinks are super good, and the dining area was clean!

I have been coming to this Starbucks for years, but I have finally had enough. They consistently do not listen to my order. When I specifically ask for no cheese on a sandwich, they still put cheese on it. Today, I ordered a coffee and was given straight-up milk instead. This has happened too many times, and I can no longer justify coming to this location. On top of the constant order mistakes, the inside of the store feels dirty and disgusting. After years of being a customer here, I'm extremely disappointed with how bad this location has become. I would not recommend this store read more

Marla and the staff were laughing and having a wonderful time in an early Monday morning. Great way to start your week. The coffee was perfect temperature and my spinach wrap was delicious. The staff were fabulous. Great way to start off the week. The establishment was very clean. read more

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Love everyone who works at this Starbucks . Amazing manager and employees they are all so friendly

I received great service! I was greeted with a smile and my order taken & prepared by Paige. My coffee drink was prepared just as I asked and it was delicious. Location is clean and Baristas are very nice. read more

It's Starbucks, you know what you're getting. Conveniently located near where I am pet sitting for a week and also near a major office building complex. The prices are getting pretty high and the whole experience is no longer the quality experience that it used to be. Now it's more like McDonalds but the service was okay I'll be back because it's coffee and it's relatively convenient read more

Slowest people! It took them 18 min to make 2 tall drinks and there was no body in the place.

Went by on 12/14/24 at 8:15pm, before closing time (9pm), and were rudely told by a young lady that they were closed. They looked like an unhappy bunch. Unfortunate. read more

The girl there was very rude and had major attitude. Not sure what her deal was. But daughter's drink wasn't even correct and tasted like it was a completely different drink. Oh and when we went back to tell them the drink was wrong. Someone asked if we wanted it remade. All the while the same girl throwing dirty looks towards us. Daughter told the other girl that the other girl was rude and giving her dirty looks. That girl blew my daughter off and said she was brining a "bad vibe" to the place. Collected refund on drink and went to a different place for the drink made right. Sad that it's right around the corner. One on the Old Road by Soapy Suds is the one you need to frequent. always gets drink right and taste great... oh and they are also nice which happens to always be a bonus. read more

I appreciate how fast my order is complete, the service is super friendly, and the space is clean. ENJOY!

Convenience is 5 stars, but coffee is kind of weak. Visited several times and its always the same. If you go to this location & you don't like the taste of watered down coffee, ask for an extra shot & you should be good to go. read more

Disgusting drinks that aren't made properly like at other franchises. I ordered a regular caramel macchiato and the caramel was not added. But there were random crunchy bits at the bottom of the drink. I wanted to throw up. The person who served me the drink had nail polish coming off of their nails. The service isn't spectacular or anything. No great experiences here, more bad than good ones. The environment is awful too because the wifi you'll get here is dog. read more

Placed an order on the app, got a notification that the order is ready, had to wait another 10 mins after arriving at the store. Why manipulate the preparation time? read more

I visit this location every time I'm in the area. There is plenty of parking and a drive through. This location a few years old so it's not in the sparkly tone of the new locations. That said, I've only ever encountered friendly, smiling baristas in a clean store read more

This Starbucks can either be good or bad I really do understand were the low rating reviews are coming from , I visit this place very often since it's close by.but today was one of those days. read more

Said they couldn't make my drink after I paid for it then offered me a less costing drink instead. Still made it wrong and was rude. I won't be back. Shows they don't really care about customer service. read more

This starbucks is in the middle of no where...Let's forget about that who cares. I ordered my drink and had an offer on my Starbucks card for $2.00 off any drink. The cashier asked me for the code. I said, it's on my card. She says it won't come up. Ok, let me go to the car and grab my phone so I can show it to you on the App. I run back in....Ok, here it is *I show her*, she puts int he code. It doesn't work. At this point I'm over the $2.00. She calls over the headphone wearing manager that can't hear anything due to her headphones. She takes them off and says it doesn't work cause you ordered a Venti. Um, ok, I showed her the pic and the description of the (REALLY OVER THE -$2.00 OFF A HOLIDAY DRINK COUPON) coupons and says, You're right it doesn't specify. uuuuh, yeah I know. She marks -$2.00 off and I walk away thinking, Why did I do that for 2 Bucks... I still don't know. read more

Basic Starbucks, opens early, 4:30am. I have always had my order quick and correct. Gets crowded with students at times. High speed Google wireless here. Definitely a locals Starbucks, you would either work or live around here. Not quite the middle of nowhere, but close! read more

Starbucks - Exterior. 8/2/2015 - Coffee & Tea Near Me - Castaic, California

Nice quiet place to have coffee relax and get free WiFi we enjoy coming here to relax and meet fiends for great coffee highly recommend. read more

Starbucks - My picture - Coffee & Tea Near Me - Castaic, California

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Manager Scott stepped in and sorted out the order. Great job, Scott! You made buying a pound of coffee bean at the drive-thru as easy as it should have been! :) read more

Who ever the new girl is with braided pig tails, needs to learn to smile. She also needs to not walk away when being spoken to. My husband and I had a mobile order. She asked what we ordered and as my husband was telling her, she just walked away. I couldn't see her name because her pony tail was covering her name badge. But if management knows who this is, please talk to her. I've been coming to this Starbucks for YEARS because I've always had the best experience with smiles and greetings. But because of this one person, I may rethink my Starbucks location which I'd hate to do because so many of the employees here are great such as Lizzette. Unfortunately this wasn't the first time I've encountered this attitude from this person. read more

All I gotta say is that the crew in the morning are the best! I had bad experiences in the past at this location but I can honestly say they have stayed very consistent with service and drinks. read more

I always have great experiences at this Starbucks, everyone's always nice and well mannered, I don't know why I have heard bad things about this place honestly going in here and seeing all the smiling faces makes my day. read more

Second worst customer service of any Starbucks I have ever visited. They served me coffee that wasn't even warm enough to call "warm." When I told the barista the coffee was cold, he told the supervisor, who said it was my fault because I asked for extra cream, and that made the coffee cold. I ALWAYS get coffee from Starbucks with extra cream, and I know what temperature the coffee is supposed to be. This cup was (I guarantee) less than 105 degrees--barely warmer than the temperature of my skin. But the manager wasn't having it. Really? You'll lose a customer rather than refill a cup with fresh coffee that doesn't have the taste and feel of day-old Folgers? I'll drive to Castaic next time. The Starbucks there at least has an idea what customer service means. read more

I do love Starbucks and have had many great experiences with their service, but today was the second time at this location that my request for a non-dairy option was heard, repeated back to me, but ultimately not delivered. After taking a swig of my requested coconut flat white, I realized that it was definitely made with whole milk, and the sticker, that I didn't think to check, confirmed it. I turned around to let them know what happened and request a new one. When I got to the window I let them know that my nursing newborn has a dairy allergy, and although his is not incredibly severe, there are many who do suffer with life-threatening dairy allergies and it is so important to be especially cautious when someone requests a non-dairy substitute. The manager on duty responded very defensively towards me and said that I should've told them that it was an allergy so they could've sanitized the machine and prevented cross-contamination. The consumer should have no obligation to share personal information in an exchange setting. It is the consumers job to decide what they want and the corporation's to listen and deliver that exact thing, if it is within their power. When the corporation fails to do so it is incredibly inappropriate for a person of leadership in that business to blame the consumer. Although this is a large corporation, I have much respect for Starbucks as a whole and would expect more integrity from those put in a position of leadership within their locations. read more

The drinks are really good but it seems like the service the drive thru with a higher priority than the customers in line. I ordered a simple drink and was the only customer in the store. There were 3 employees and it took 9 mins. During that time I saw 5 drive thru orders processed. I love Starbucks and I only drink Starbucks coffee but this wasn't my best experience. Th store was clean, and loved the pictures of their ingredients and sourcing on the wall. read more

Starbucks - Love that have pictures of sourcing on the walls - Coffee & Tea Near Me - Castaic, California

JT is another super nice barista. Kudos to the staff at Hasley Canyon for great attitude, friendliness, and making our orders consistently spot on. read more

I have been a customer here for years and have had no complaints until recently. I come through the drive through most days of the week at Around 10 AM in the last few times I've been through the person servicing The drive-through window has cut me off in the middle of my order to ask me if I need anything else in an irritated tone. I'm not even the person to say anything with this is literally the third time in a row and I am going to start avoiding going to this Starbucks because of it. read more

Best Starbucks location in the valley. Is always very clean & tidy in the lobby. Though they have many school rushes with children, they manage to keep the cafe & restrooms spotless. Customer service is always outstanding. The staff is a well put together team. Will always be coming here when I am in the area :) read more

This place us very clean. There isn't a lot of traffic which is great and there's also a drive thru. Its very nice. The 2 problem i have is they are only open until 9. I'm used to starbucks that are open until midnight or later. Also if you come one hour before closing you're getting the old batches of tea. Their in a cups looks like the employee are ready to take home or something. To leave on a good note, the place is very clean and peaceful since there isn't a lot of customers. read more

Honestly the most professional Starbucks I've ever worked with. I called in a big order the night before and when I showed up half asleep they were more prepared for life than I was lol usually when I do big orders at other stores they take way longer and make it quite difficult to get everything together for me. I am not disappointed - they started my morning off great and made my green tea latte just right! Everyone had a positive attitude! And they remembered all their regulars! I think this Starbucks is the best location to start your morning! read more

I. LOVE. THIS. STARBUCKS. No one here is "too cool for school." These employees are friendly, incredibly down to earth and oh-so-ready to help you with anything. There's no sense that they want you to hurry up and turn over your table - this is a Starbucks that doesn't mind if you linger. Sincere smiles are at the ready and the vibe is very warm and relaxed. Honestly, it doesn't feel much like a Starbucks at all - it feels like a *real* coffee shop. If every Starbucks was like this, I'd be much more willing to be taken over by the Corporate Overlords :). Thank you, Hasley Crew! You rock my caffeinated socks off!!!!!!! read more

This Starbucks has some of the nicest and best baristas around! Really welcoming environment, more of a locals hangout than a commuter stop, especially when the school-next-door (SCVi) is in session and it turns into a defacto hangout for students. Runs a little over-chilled so bring a sweater no matter the weather outside, but otherwise, perfect! read more

Shout out to this Starbucks for supporting Live Oak PTA for the Tears and cheers event

Absolutely disgusted by this Starbucks. One of the girls here was standing on the counter with dirty shoes. When I brought it up her co workers responded "yeah she does it all the time". Next the girl standing on the counter replied "he's not a health inspector he can't take points off of us". I felt so disrespected and disgusted I had to walk out. I hope management read this and deals with this problem. Check your cameras. This is very unsanitary. read more

I went through the drive through to get a quick coffee and my order was taken very well and polite. Then when I drove forward, the person in front of me got their drink, but then the Starbucks window guy started having a full on conversation with the person in the vehicle in front of me. The whole point of a drive through is to get what you want quick. If you want to have full on conversations, go inside. Other people have places to go. And the Starbucks associate didn't even address the fact of his error. Common courtesy to those in drive-line burning gas with time constraints would be appreciated. read more

Friendly service! It's busy during lunch hour because of the school next door. Sometimes the team is super busy with taking drive thru orders so they will be more so attentive to their headphone input than those who walk thru the door. Other than those two little attributes of the environment here, things are pretty chill and well you know the menu... :) read more

Starbucks - Blended peach green tea lemonade. Uh-mazing!!!! - Coffee & Tea Near Me - Castaic, California

This is now the 3rd time I've been to this location and received cold breakfast. First it was the sausage and egg sandwich, then the bacon and Gouda. Today I got the streak and egg wrap and it was freezing! Don't recommend purchasing "hot" food at this location read more

Im here at least 3 mornings of the week (mainly drive thru only experience) and I can genuinely say the employees are special and really know how to turn week day mornings into something positive. They are fast and always get my many weird orders right. There's a girl who looks so much like Hayden Panettiere and she's by far the sweetest! Love her and I should really know her name. read more

Love this Starbucks. Honestly have gone to this location for over a year. I only go to this location. Unless we our out of town. All the workers are amazing!!!! read more