This was the first time I came to this Starbucks as I frequent the PX when I have to come on base either to drill or just grabbing something from the commissary. Nothing special about this Starbucks but it is convenient when you need that pick me up while shopping. I used the mobile app to order my drink and picked up in about 10 minutes. read more

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I had to wait a fricking half an hour for my drink. and it was only one drink. they have an attitude towards customers too. like no I don't wanna be there. and they have more than 2 people at the counter. like how are you going to be that slow on making a drink? Worst Starbucks ever they need to shut down read more

Great service in the take out window by Brandon. Quick service after taking our order. Little pup cups with lids on them for our boys. Drinks were great and refreshing. Not lots of parking, so order ahead and pick up for an easier time. Definitely will be back here! Jake n kevin read more

Starbucks - Pup cups - Coffee & Tea Near Me - Capitol Heights, Maryland

Placed a mobile order, 10 minutes later I arrived to the store. 40 minutes after that, the staff announced they will be doing in person orders first. come here if you want to kill an hour or two waiting on coffee! read more

Why I love the Starbucks app so much...you don't have to interact with an employee if they are having a bad day. Most managers need a training on "people will ALWAYS remember how you make them feel"... It's just coffee or tea lol or a frozen drink lol lol lol. As a former Starbucks employee who loved working what we called back then the "princess shift" 430am-930am, my favorite all time shift! But you definitely have to be a morning person and learn how to just smile...enjoying what you do...It's just coffee. So my store i typically go to in the mornings made my drink using the wrong milk this morning so I ventured to this location to see if they would remake my order since it was a little closer to my job....the manager on duty just seemed to be having an off day. I mean just the greeting from what I observed was all wrong. No smile, no welcome...no Good Morning...just nothing. I mean the way she was even interacting with her team. It was so unfortunate because she had a decent crew working this morning, knocking their drive thru orders out! I offered to pay for my remake, but she stated "no it's ok- just pay for the milk." But it was the attitude for me! And because she didn't specify my drink was a TRIPLE TALL OAT MILK extra HOT latte, it was remade like the first on that I was returning. Too sweet and tasting like a caramel macchiato...not even what I wanted. Not to mention without the extra shots lol. I ended up having to go on my app and order 2 extra shots for my drink...once it was made correctly...smh... lmao! Sometimes you just have to laugh at these things because it's not all that serious. Next time I'll just stick to my location and be more careful when making my order to ensure it's what I want... But hey- I am wishing her the day she deserves anyway :))) I have 7 check ins to this location and it's probably more because I frequent this side of town for car washes or chic fil a & don't always check in...never have I experienced a visit like todays. Happy Yelping! read more

The inside of my food was still cold, after waiting 25 minutes for my order that I did on the Starbucks App. Starbucks is a usual for me. It was a clean store, but horrible customer service. Lots of attitudes. read more

Rating is specifically for parking and ease of rendering service. Like most starbucks, traffic can be busy but the wait in general is usually not long. At this particular location, parking is very limited as the slots are shared with other vendors. It is best to visit this location only for drive thru. Ive visited this location many times and parking/sitting is equally difficult to find. The dining furniture could also be updated. The chairs and table were unsteady and did not provide much comfort. Would only recommend grabbing your coffee by drive thru. read more

I'm very happy to see that this location has courteous service. The young man that was at the drive thru window was so polite, cheerful, and friendly. I feel that the person at any venue's window is a good representation of how the product is successful. And as I left thankful for my white chocolate mocha latte, I knew that this young person made my day a little more special because he actually had a genuine heartfelt smile. In these days, that smile goes a long way!!! Bravo to this venue for choosing to represent their products with priceless jewels like this employee. And yes, my latte was amazing! read more

Starbucks - Joyfully blessed with a cup of white chocolate mocha :) - Coffee & Tea Near Me - Capitol Heights, Maryland

I was greeted as soon as I entered. The staff is professional and efficient. I received my order promptly. read more

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Don't do it...We've done it for you. We took one for the team! Pay attention to the reviews...Terrible service. Terrible management....period! First time...line wrapped around the building. Went inside...waited almost 45 minutes for coffee n grilled cheese...Second time decided to wait in the drive thru...screen broken, no one came over the speaker. No hold one sec... nothing! Maybe I need to drive to the window? Went to the window..."we can't take orders at the window it's against Starbucks policy...you'll have to drive around and wait again... what can I speak with a manager? I am the manager"... don't DO IT!!!! Fool me once shame on you, twice? Won't be fooled again...DON'T DO IT!!! read more

This location NEVER fails to disappoint. The service is slow. I don't think I have ever been to this location and they were not out of something. The barista's always seem to have an attitude. I am a Starbucks rewards member and frequent Starbucks in the area often. This one is closest to my home and but unless I have no other choice...I will gladly drive 15+ minutes to another location....but this is so disheartening. read more

If I could give them less than one star I would! I order a hot coffee and it was ice cold went in and returned it and got another one and it tasted like dish water! The only person in there that can make coffee is Lena! They need to revamp this location. I will NOT be going back and will not recommend it to anyone not even a dog! read more

not a good service, my order was wrong, they got a bad actitud, the manager has the same actitud as the crew member and she never solve my issue and she ask me to leave the stored and doesn't let me buy a new drink February 28, 12:55 read more

So sad that it's currently closed! Loved going here because it's near my gym and it has a drive thru. 75/25 chance that they have lemonade so that can be the downer. But they make my drinks well even when I order the ambient filled beverages! read more

Starbucks - Me and my Starbucks - Coffee & Tea Near Me - Capitol Heights, Maryland

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This is by far the worst Starbucks experience I have ever had. Terrible service and my refresher took 30 min to make.

I usually go to other Starbucks location but was over this way & decided on this location. It's packed with employees but it's just something always wrong. Well first they messed up my drink (had to remake it) then I asked for "extra, extra, extra, extra" caramel & they never gave extra extra....smh, I never get that from here. I know it's a lot but this is what I am paying for. Then I ordered a coffee cake & couldn't eat it because it had this hard hard peace of bread or crust on the bottom (almost broke my tooth). Yeah I think this it the last time I go to this Starbucks. read more

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No star. Bought coffee today, it had no taste at all. Just a cup of warm water. Store have no appeal at all. I was so disappointed on my drive home. Should have stopped a WaWa, for satisfaction. Please give the employees at this location some serious training. 1st and last time at this location. A waste of money. read more

I usually try to do coffee once a week. Since I started commuting back to work this has been the closest Starbucks. The customer service is on point pretty much. However, today wasn't the day. I ordered a trenta ice coffee, what I got was a venti but I got charged for trenta. Now it was a long car line and I decided to bring it to Yelp. Since trying this location I arrived one morning and a line was around the corner and they weren't open. This was strange once they did open the worker kept it real and said the manager decided to party and forget about work lol. Now they charging you for one thing and giving you something else. I called to make it right and they kept putting me on hold. I mean ray Charles could even see that this was a venti ice coffee not trenta. The person on the window can't be serious! So 3 stars for not wanting to amend your wrong. Do better! read more

Starbucks - America is this a Trenta ice coffee? - Coffee & Tea Near Me - Capitol Heights, Maryland

This probably the worst Starbucks I've ever been to. I got a coffee which didn't have a sleeve and no topper either. Anytime I ask for a drink topper they never have them at this location. But now onto why I won't be going to this Starbucks again. I asked for a ice water as Starbucks provides triple filtered water normally I drank the water and it was disgusting I swear they gave me tap water just because they didn't like that I asked for water. The person at the window usually has a horrible attitude. I'm done with this Starbucks if I could give negative stars I would. read more

This Starbucks has a drive through and also take mobile orders. They're typically pretty busy but provide excellent service. Order ahead and give them an additional 5 minutes. read more

Starbucks - Coffee & Tea Near Me - Capitol Heights, Maryland

** Drive Thru Review ** Not a fan at all and no snub to the barista who took the order and later helped me at the window but the service is super slow at the window. I think all in all from the time I got in line, ordered and then received my drink at the window, it was about at least a 20 minute wait. Saddest part was I was only able to get half of what I wanted since they had no lemonade :( Wouldn't of been so bad if you wait all that time and get what you want but when you don't its just extra disappointing. Hopefully this was a one off and not the norm at this location. read more

these people are very unorganized, bad attitude just overall bad. don't recommend going there. they don't give you the drink you're paying for. read more

This is my go to spot when I don't feel like making this drink at home. I have come here several times and its never busy or crowded. My order always made exactly to order. read more

The manager is a bitch the stairs east of shit I said in fucking line for 20 minutes outside in the drive-through just to get to the window for them to tell me that I can't order until 15 minutes later because the system is down you can have nobody come out and tell us all that in the line SRC and people pull off why are you not bringing somebody out and just being lazy and saying he will just wait till they all pull up no he didn't say he in his life for 20 minutes and now you wanna tell us the things down well, we can't help it. Actually you can't help it if you come outside through the back door where the actual computer is any way, you don't have to go far to tell us he don't waste your time that you can never get back in this line because their system is down. What the fuck Starbucks do better management read more

The service is absolutely terrible took so long for one sandwich I waited 25 minutes

Don't come here if you have somewhere to be. Now if you have alllllllllllllllllllllllll day to stand around in Starbucks while life passes you by, because you're waiting in a damn coffee. Then this is the spot for you. But the time you get your drink it will be time for bed and you won't even need the coffee smdh read more

‍Wow! 30 minutes to get our drinks after paying. The drive thru line was super long as well.

The staff was super helpful and friendly. The drive thru line was empty (I went mid day around lunch). I was picking something up for someone else too. The gentleman that took my order was patient and answered a few questions I had about the new fall drinks. He also recommended me something to try (and it was YUMMY!) When I got to the window, the young lady at the window was so sweet. She greeted me, repeated the order back to me, we even chatted for a quick second and wished me a wonderful day. I was in and out of the drive thru. All of our drinks came out perfect. Shocked to see all the bad reviews. read more

This Starbucks is closest to my house and I go there often. I rarely get bad service or drinks here. The staff is friendly. Even when it's crazy busy, they are professional and courteous. read more

I've been coming to this Starbucks for almost 3 years. This is the closest store from my home so I frequent here very often, multiple times a week. I've never had any major issues. Sometimes the person taking the order sometimes is having a bad morning and is rude and less than friendly which is very annoying. Or it's 9 am and I have a taste for nitro cold brew and they're all out. How? The one thing I hate the most is when I'm ordering my drinks and during my order, I get "is that it; is that it?" I will finish when I finish. Thank you. Let people finish on their time. read more

I've been to this location several times and each and every time, the customer service has not been the greatest. Went thru the drive through and the guy at the window did not say not one word to me. He opened the window, scanned my app, passed me my drink and that was that. I've gone inside before and all the workers were in the "bar" area. People were walking out because they were not being serviced. I said something to the baristas and someone came to take the order. Then there was a long wait for the drink which I didn't understand as I was the only customer inside. Now I will say, that I've been pleased with my drink each and every time. But the service is terrible. read more

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I'd only suggest coming here if you have time to waste. I come at least once a week and always have to wait more than 20 minutes for my order. Most of there time the drive thru isn't any faster. Ordering ahead is a joke. read more

Short and to the point.... This place could use some better trainers within the Starbucks company to help assist in the success of this location. Why do I want it to succeed you ask? It is easily the closest location to my job and I need this relationship to work between us, lmao. I get tired of going to Lanham for my morning Macchiato, but don't test me, I will if I must. So the major issues you ask? Here you go: - Customer service is slim to none - My drink comes out 20 minutes faster through the drive thru than when I go in, & it still takes 10 minutes at the drive thru window to get my drink :-/ - The drinks are not consistent in taste - The girl with the septum piercing is the freaking worst; I mean she doesn't even smile or say hello when you pull up to the drive thru. Nor does she tell you how much you owe. I mean really girl, how did you get this job? - The staff is just young and immature; they should hire people who are more mature and willing to give good customer service. These kids are more focused on joking and talking than taking your order. Do I need to say more? I really had high hopes for this location but it seems they are starting off on the wrong track already. Favs: That it's new & it's location. Would Change: Please see above! read more

Starbucks - Iced Venti Blonde Vanilla Latte ... ::drool:: - Coffee & Tea Near Me - Capitol Heights, Maryland

I didn't realize until I got back home and took a sip of my coffee that Starbucks put whipped cream on my latte with my oat milk! What is the purpose of y'all up charging me for non-dairy if you still going to put dairy on my $h!t? They didn't even ask if I wanted whipped cream! This beverage sent me straight to my he toilet and my stomach has been hurting every sense. If you trying to kill me just say that! This was on 12/26 and here it is 12/28 at 3 in the morning and my stomach is killing me still. It's time to Stop going to Starbucks!! read more

Starbucks - Coffee & Tea Near Me - Capitol Heights, Maryland

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Slowest Starbucks ever. I ordered via mobile at 11:26. Order said it wouldn't be ready until 11:38am.....ok. I finally went to the front register and told them at 12:01. Finally got my drink at 12:09pm (43 MINUTES LATER). I give them 2-stars only because all the employees were indeed working, however, the Shift Leads need to figure out a better system. IT'S NOT WORKING! Where's the manager at? Or any leader? Someone needs to get this under control. read more

These incompetent idiots. I asked for LIGHT ice, these numbskulls deliberately put more ice than usual. These drinks to expensive to just be drinking ice. read more

Starbucks - Coffee & Tea Near Me - Capitol Heights, Maryland

Clearly they can not not read or follow directions. The directions are right on the sticker in their faces. read more

Starbucks - Coffee & Tea Near Me - Capitol Heights, Maryland

Sign says they close at 8pm. It is 6pm and when we pulled to the drive through we were told they are closed?! Passing by the window and 3 employees are just standing around?! read more

This Starbucks really rule. They laughed at you. And really rude when you telling them making wrong ur order. I been coming here 2 years and really bad customer service read more

This location had a temporary closure but they're open again (I've been going for the past week now.) They did a great job updating the website to reflect their true hours of operation. They always get my orders right and are super friendly. Happy to have them back!!! Still wonder what happened read more