I have NEVER been so disrespected in my life.
I stopped by this Starbucks expecting basic customer service, and apparently that's asking too much these days. First, they spelled my very simple name "Susan" as "Suzan." Are you kidding me? It's printed on my rewards account!
Then I waited a whole SIX minutes for my extra-hot, half-caf, oat milk, no-foam, three-pump vanilla latte. Meanwhile, people who ordered after me somehow got their drinks first. I don't appreciate being ignored.
When I politely pointed this out, the barista smiled and said, "Thanks for your patience." Excuse me? I wasn't being patient--I was being inconvenienced. Maybe listen to your customers instead of assuming they're okay with poor service.
The tables weren't spotless, there was one napkin on the floor, and the music was so loud I could barely hear myself complain.
I've been coming to Starbucks for years, and the standards have clearly gone downhill. I expect professionalism, accuracy, and a little respect. I'll be taking my business elsewhere... until next week when I need my coffee.
One star. read more