I'm really not someone who typically writes negative reviews, but the experience at this Starbucks has gotten to the point where I feel like something needs to be said.
Almost every time I come in, there seems to be a completely new employee who is clearly still learning and doesn't seem to have the training or support they need. What's even more frustrating is that they are often left working on their own without a supervisor or experienced employee around to guide them. I genuinely feel bad for the employees because it seems like they're being put in a position where they're expected to figure things out themselves.
Unfortunately, this has also had a major impact on the quality of the drinks. I have lost count of how many times I've paid Starbucks prices for a drink, brought it home, taken one sip, and ended up throwing it in the garbage because it was genuinely undrinkable. I completely understand that mistakes happen, especially with new employees, but when it happens repeatedly, it becomes incredibly frustrating.
I'm not expecting perfection, and I have nothing against the individual employees. If anything, I think they deserve better training and support. The constant turnover, lack of supervision, and inconsistency in drink quality really need to be addressed.
I've been a Starbucks customer for a long time, but I'm at the point where I hesitate to go to this location because I simply don't know if I'm going to leave with a drink I can actually enjoy. I really hope management takes this feedback seriously, because this location has gone downhill significantly and it's disappointing to see. read more