I stopped by this Starbucks after dining at a restaurant nearby. I do feel the value of Starbucks has saturated or even declined since the COVID-19 pandemic. Overall, they have lost customers and the quality has gone down. Yet, price has gone up. I frequent Starbucks because of their lobby. I like to work on my laptop while enjoying my coffee. I dined in at this location, and they gave my coffee in a to-go cup. I would have preferred a mug when I stay in the lobby. Their lobby was empty on this visit which was nice for me. This much needed time for $6.91 was worth it. Overall, price control and understanding their customers' needs are things the company could work on. read more

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Pros: they always make my order correct Cons: worst customer service of any Starbucks location. They're efficient but not friendly First, early in the morning they don't turn on any of their exterior lights so it looks like they're closed. This way, the drive-through never has people in it. Which I guess is good for the employees. Bad because my coworker is always driving by it. She can't find it in the dark. It's not a well lit street. Second, via the app I sent my order to the wrong location. In the past when this would happen, other locations would just make my drink there. But this location made me drive all the way to the other location (15 minutes away) to get my order and then I was super late for work. read more

Every time I go here I have a problem with at least one of my drinks if not both. This location is closer to me than other ones but they never seem to get my drink right. Can be frustrating when I just want a drink and I'm never able to get it at this location. After today I'm just going to write this location off. read more

Great drinks! The baristas were nice and the service was quick! Great place to catch up with friends

I had a coupon for a free drink for National nurses week and the manager couldn't get it to work so instead of just giving me the drink she just sends me on my way lol. Lost a loyal customer read more

Black lady working Saturday mornings either did 1) not like me, 2) not like the fact that I ordered a Frapp in the morning, or 3) did not like the fact that I do not tip in drive thrus. Either way, drink came out with the bottom 1/4 of the cup completely filled with whip cream and a dash of chocolate like they tried to hide it. Will not be returning. read more

Service here is always great, staff is friendly and greets as you walk in and as you leave. I love several items on the menu, yogurt being one for a quick healthy breakfast. Normal Starbucks layout but you can still hear the other person talking. read more

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Totally remodeled!!! Better than ever service!!!! New coffee machine!!!! Safe parking!!! Good WiFi!!! read more

I am seriously trying to understand that if Starbucks provides a recipe guide to its baristas, why then are drink orders so hit or miss? I'm tired of wasting my money on poorly made drinks. When you order coffee as much as I do, you can tell most often by even just looking at it. Lord forbid it's busy. They really will serve you anything. I've slowed down a lot on going to Starbucks and have opted lately to make my drinks at home. The level of care they used to put into making your crafted drink seems to be fading. But, maybe it's just me. Also, this is not location specific. read more

Great Starbucks. I especially like how warm I was treated at this location. They got my order right thr first time and it was delicious.

I love Starbucks don't get me wrong but their quality has gone down hill. This is a grande and it's only 2/3 full. I knew it felt light when I picked it up in the drive-thru but didn't look at it until I got home. This would never be acceptable at a local coffee shop. And you would think that with all of the 7 Brew's, Dutch Bro's, and Scooter's they would up their game, but no. Just another reason to shop local. read more

Starbucks - This is a grande and it's only 2/3 full. This would never be acceptable at a local coffee shop - Coffee & Tea Near Me - Broken Arrow, Oklahoma

Do not go here unless you're wanting to wait 30 minutes for a drink. Very low quality service at this location.

I had a great experience at this Starbucks! I went in to use my birthday coupon and the barista was very friendly. She upgraded my drink to the largest size before I asked which was great. I got a strawberry açaí lemonade and it was ready pretty quickly because there was no one waiting and only one person in line ahead of me. Currently no seating at this Starbucks but overall a good experience. read more

Starbucks - Strawberry acai lemonade - Coffee & Tea Near Me - Broken Arrow, Oklahoma

the barista, Margaret, was very rude and loud at the drive thru. I always hope she's not at the window when I'm at that Starbucks. Either my order is not made correct or the cup is not filled up to required size. if you say something, she can yell. read more

Since moving to Broken Arrow nearly a month ago, my old Starbucks is not mostly a memory and this has become "MY" Starbucks. Where I have frequented this location several times in the past, since making this my regular spot I have to say all of my experiences (drive thru only) have all been good ones. The person who takes my order over the intercom has always been friendly, when I get to the window to pay they are friendly and my order has always been correct. These factors for me are kay in have a chain location coffee experience. So far, I have no complaints and plan on enjoying my coffee here for as long as they keep up the great work! read more

Very well managed place! Great staff! I love going here. All of the food and drinks are made to perfection. The vibes are very good. Overall good experiences going here. read more

This is a nice little Starbucks older style with parking lot patio seating. Not much parking space when all the strip mall businesses are going but everybody's in and out pretty quickly. I have gotten orders wrong quite frequently here but they are always willing to make it right. I appreciate the fast drive-thru. read more

Starbucks - Coffee & Tea Near Me - Broken Arrow, Oklahoma

Pumpkin spice day and everyone working was providing exceptional service. They were fast, respectful, and even provided some free samples. I think everyone working this morning was doing a great job! read more

The woman who took my order was very nice but whoever made my drink was terrible. I ordered a Venti Green tea iced latte with coconut milk and peppermint. It ended up being mostly milk and when I took a drink, the peppermint was all at the bottom of the cup. It wasn't very good at all. Not sure if it was just a bad day or what but definitely a 4/10. They even messed up two of the other things that my sister had ordered. Customer service 5/5 Over all 2/5 read more

I've had great service at this Starbucks and mediocre service. Once, our barista went above and beyond when we ordered. He rang up our drinks and food separately so we could use two different BOGO codes, and he cranked out two delicious sandwiches and three drinks. Way to go, John! The next time I came, a different barista lost one of our drinks in the queue, so we had to wait extra long. Our sandwiches were also kind of sloppily put together. Wah wahhhh. read more

Starbucks - Look at that small, sad blob of kale on this turkey rustico panini. - Coffee & Tea Near Me - Broken Arrow, Oklahoma

I love the staff there, the store is clean I always get the right thing too!! Will leave a tip next time!!

This location always seems to be pretty busy... However, the baristas have always been really nice and the drinks have been made decently well. read more

This is not then best Starbucks to go to they repeated my order and still got my order wrong I ordered a Carmel frap (grande) and they gave me a tall mocha don't go here unless you wanna get disappointed read more

This particular Starbucks seems to always be broken, like the ice cream machine at McDonald's there espresso machine is always down...

This location is always pretty busy but its one of the only locations in BA with a drive thru. Great service like most star bucks and drinks are made fast. Awesome selection of coffee cups and coffee to buy read more

Starbucks - Carmel espresso frapp - Coffee & Tea Near Me - Broken Arrow, Oklahoma

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I've been to a lot of Starbucks, and this one is pretty solid. Lots of places to study and read. Plus, the staff are friendly, and like in South Park, ample parking day or night. It's open later than most coffee shops in the area as well. read more

Starbucks - This is my new spot - Coffee & Tea Near Me - Broken Arrow, Oklahoma

every time i go here my drink is amazing!!! always super fast too. i come here every sunday or saturday and 10/10 would recommend

This my regular saturday location for grabbing something hot or cold for breakfast. The service is usually top notch and most of the time the get my order correct. They can get pretty busy tho and then their food selection suffers. read more

I love starbucks coffee. But today I decided to try the new fizzio Drinks. My husband for the lemon and I for the spiced root beer. We didn't like either one. To us, they have a medicine-after taste. I don't know what the taste is but we didn't care for it I will stick to coffee. I know I like that read more

The wait was over 20 mins and there seems to be a shortage of staff. Poorly managed no one should wait in a drive through over 20 mins to just get to the speaker box. I'd recommend another location this was the worst Starbcuks I've been too read more

I just got my food and drinks and the food looks like they just threw it piece by piece into the bag and the drinks weren't even as good as they usually are and it was all melted by the time I got it.Over all this trip wasn't worth it this time read more

I went to this store and ordered 3 large drinks no ice i got my drink and they were the smallest ones and had more than half the cup filled up with ice read more

They got our whole order wrong and we asked for no ice and filled are cups with nothing but ice

Go somewhere else...service is slow every time. Doesn't make a difference if it's at the counter or drive thru. I've tolerated it until today. Most visits my order is fine. Today, not feeling well, a friend told me to order the "cough drop" or "medicine ball" I requested it and the guy said he'd never heard of it, didn't ask about it or offer. I had it pulled up on my phone from the Starbucks site and tried to show it to him. He said again he didn't know what it was, again didn't offer, and asked what else I'd rather order. Didn't say sorry, offer an explanation just No. I left and went elsewhere. I'm sure it depends on the day, the person, etc but this was a build up over time and several mediocre to bad experiences at the same store. read more

If the woman behind the counter would stop talking about her kid to every other employee, maybe the drive thru wouldn't be wrapped around the corner and the counter wouldn't be 20 deep! read more

I love me some Starbucks but this is one of the worst locations around town. The lines are always long and painstakingly slow. I've been several times and just had to leave because the wait time was ridiculous. I frequent several other locations in the Tulsa area and the lines there can get long but they move much faster. I've had several times where my drink order was incorrect at this location also. It seems that the staff just isn't as friendly as compared to other locations too. Any time I've tried to go in there is never anywhere to sit. I think they need to build another location nearby to remove some of the strain from this one and maybe things will improve. read more

Typical starbucks. Coffee is good and the place is clean. The wifi works so im not really sure what else there is to say about a coffee shop considering these are the only reasons I go to them. read more

Website says they close at 11, so we stopped by. Arrived at 10:33 and were informed after walking in the open door, "We're closed!" My husband mentioned the website and the girl working said, "Website is wrong. We're closed!" We used to come to this Starbucks all the time, but haven't been in awhile. Will think twice before coming back to this location. read more

Is this the Starbucks on 71st and aspen? I went and ordered some pumps of chai (no water, ice, milk--nothing. Just chai) and the guy on the drive thru said I would have to pay full price for the drink?? He was quite rude about it too. I go to another Starbucks and they are always so nice about it.... 0/5 stars. Would not recommend unless you have nerves of steel and thick skin. May come out of here with a deflated sense of self-confidence!! read more

Good Service and Relaxing to just reflect on things. Good place to visit with Friends and Family.