Dec 3rd around 10 AM my wife and I visited this Starbucks. Apparently these two employees just make whatever drink they want and call it whatever you ordered. I asked for a salted caramel mocha, which she said they could make. Then when asked about the toffee nut syrup, she says "no. That's seasonal". Then it's not a salted caramel mocha. She looked at me confused. This was my first hint she had no clue what she was doing. Then she made my wife a "caramel brûlée" which my wife order a chestnut praline. My wife handed it to her and she said they would remake it, and then five minutes later handed us back the same drink, THE EXACT SAME DRINK, that she had taken from us. Didn't remake it. Didn't even bother changing the cup because the sticker on the side STILL said Caramel Brûlée. I don't know if this is utter incompetence or sheer laziness but either way it is absolutely unacceptable. DO BETTER! I'm not trying to be stuck up or anything but if I order something and you charge me a price for what I ordered, I expect to get what I paid for. This is precisely why I do not tip on your machines prior to receiving my item I ordered, because I refuse to tip someone for piss poor, half assed service. And the only tip they're getting from me now is "Don't expect extra pay for less than average effort" read more