Worst Starbucks I've ever been to and I've been to a lot of them. It probably took 15 minutes to get through the drive thru and when we sipped our coffees they were barely warm. Not typical at all for a Starbucks. How do you freshly brew a lukewarm coffee? read more

We waited 20 minutes for 2 tall coffees. One was just a regular coffee. When my husband went to check on the holdup, the barista was surly. While we were there people were pouring inside and at the drive thru and about half dozen people were waiting for mobile orders. Won't be back. We have been stopping here for years as we travel to and from. Used to be better service. read more

I came in to grab my mobile order and had called earlier today to let them know I ordered the wrong store and will be there in 30 minutes and the lady on the phone said no big deal just let them know to remake it. I arrive at the store and go inside the store and took a seat. 30 minutes later nothing. They did say they had one machine down but after 45 minutes they were handing out drinks to people who came in after me. I went to talk to the front but did not get anyone to acknowledge me at all so I left and went through the drive through because they can't hold me up in the line. Beyond frustrated with the service here. read more

Took 25 minutes to get a brown sugar oat milk and this location wasn't busy. Management needs to retrain or staff more employees.

Too slow over 45 minutes to get our coffees if you have places to be stay away. Although staff was friendly I believed they are understaffed and undertrained. read more

The service here is beyond amazing. I just came from there being my birthday and all they made my experience phenomenal. Due to my husbands travel job we visit many states in the US and we go to many Starbucks and none compare to here. Ash was great, friendly and made my birthday a bit more special. Thank you and keep of the great work read more

Starbucks - a hand holding a cup of green tea - Coffee & Tea Near Me - Big Spring, Texas

Very disorganized. People in drive through seem to take precedence over in-store customers. Took 30 minutes to get a simple cup of coffee. Cashier should give an estimated wait time so you could immediately decide if you wanted to wait. read more

I don't know if I came on a bad day, but it took 25 minutes for me to get an 8 oz green tea... yes just water and a green tea bag. I was hoping to make a quick stop on a long journey to Dallas, but this definitely took an unnecessary chunk of my time. read more

WORST STARBUCKS EVER! DO NOT COME HERE! The woman didn't acknowledge us at the counter when we came to order. She said she wouldn't serve the people waiting until they filled out the mobile orders which would take 20 minutes. People were slow and not doing their jobs. Drive thru was not moving at all -- the line went out into the parking lot which blocked us from leaving. Get your coffee somewhere else. Never again. read more

Very bad service took them good 8 1/2 minutes after I got my coffee highly recommend staff retraining this customers and pays the bills and pays them their paycheck read more

Should have read the reviews before we hopped in line. The person 26 minutes ago was correct horribly slow service waited 30 minutes for drinks and got a cold coffee. But we have our caffeine and we're back on the road. Coffee is good or would be one star read more

All I ordered was two cookies and a coffee on the app and they haven't even started on my order and I ordered it 15 minutes ago

We went to Starbucks in Big Spring to grab a couple of regular coffees and a snack for our son. We were in a hurry because we have. Dr appointment out of town and thought it would be a quick stop. It took forever to get waited on in the first place, then they were serving people that came in after us. When they finally got to our two coffees they said they had to make the coffee. This is a coffee shop, why wouldn't they have coffee made? They told us they would give us a refund and we told them that we just wanted some coffee and were in a hurry. This was 20 minutes later. So they poured up the cold coffee that they let us sample and then put them on counter and put their hand on top of cups and wouldn't give us the coffee or a refund. read more

This store is amazing! The whole team here works together perfectly, but Stephanie really stood out while helping my boyfriend and I when we stopped in before getting back on the road to Washington DC from San Diego. She was multitasking like a champion, like she runs the whole store. I worked at Starbucks for almost three years before joining the USAF, and she seems like a better and harder worker than some of the Managers I had throughout my Starbucks career. She could handle managing her own store without a doubt! I wish I had the opportunity to work under her when I was still with the company! She's incredible and so sweet Don't ever let her go. She's one of the ones who would do big things up at Corporate. read more

Starbucks - Venti Iced Starbucks Double Shot w/ 4 pumps White Mocha & Almond Milk - Coffee & Tea Near Me - Big Spring, Texas

Visited this national coffee shop off the interstate during a work run, needed some caffeine so I made a stop here. The Starbucks here recently opened up shop around July 2017, the store is very modern and urban feel to it with the small town atmosphere of Big Spring. I ordered the Iced Pumpkin Spice Latte which came out ok except lacked a bit more of syrup however flagged down the barista and problem solved. It was a slow morning around 8am on a Wednesday so the service was exceptional. Overall typical Starbucks however 5 star for excellent service and clean modern atmosphere. read more

Starbucks - Starbucks-Big Spring, TX - Coffee & Tea Near Me - Big Spring, Texas

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Very kind people, good service. I was with my buds wanting a quick coffee and we came in and they said there water was broken. They couldn't make about 75% of there menu. I was very disappointed because I wanted a vanilla bean frappe-chino but they didn't have it. Also something that was very weird was when my pal ordered chocolate croissant they said it couldn't be warmed . What??? they ended up doing it. read more

So, we were driving through Big Spring on our way to somewhere else. We saw the Starbucks and wanted to get something. We pulled through the drive through (sorry for the redundancy) and ordered an Americano and vanilla latte. Part of the appeal to chain places like Starbucks is the ability to get the same thing no matter where you are. My Americano was tepid. If you know what an Americano is, you know it should never be less than HOT. It's literally espresso and very hot water. I ordered mine with cream and sugar and when I received it, it was just room temperature. The latte was hotter, by far. What did Joe Pesci say? They f*#k you at the drive through. True true. read more

Slowest drive thru and out of sandwich selection. :( I'm traveling so I wanted something quick - got in line in a drive thru you cannot get out of! read more

2 girls tonight were in here working hard. 1girl was absolutely lost in the fact that the store was busy and was mopping the floor. 1 of the girls that was working hard asked the lost girl to work on my food order. The lost girl went from mopping the floor to handling my food WITHOUT washing her hands. I'm pretty cool but that GROSS, seriously, use your brain and wash your hands. read more

I came to this Starbucks to grab a blonde roast, they don't have any made. The employee asked me if I'd like a blond roast anything. Yes, can I get a blonde roast pour over. Nope. Yes you can! You can get a pour over of any of the coffees at any Starbucks locations. read more

Idk how but they're always in a great mood and their customer service is good! If you're unhappy with your drink they'll make it right. I know it's the holiday season so it's great to know there are no Grinches at this store! read more

I'm shocked at the rudeness and unprofessionalism as well as the uncaring, unhelpful attitude many of these workers have. There are 2/3 helpful employees, but I'm rarely waited on by them. The p/u bar is always dirty and there are always several tables and chairs that are dirty. read more

The service is so horrible it gives the franchise such a bad rep there is literally no one inside with three employees inside working and this happens everyday !!!! read more

Lost the sticker for my drink, did it out sleeves on the drinks even though they were extra hot, did it announce our drinks when ready on the counter, folks are smoking right outside, and the internet was not connecting. read more

Slowest Starbucks ever, even pre-COVID. Now their hours are weird, mobile order isn't available, and they never answer the phones! So frustrating! read more

I agree that this Starbucks is horribly slow. Order ahead is your best bet. It is a nice clean Starbucks but even with 3 people making drinks they are just not up to the task or keeping everything moving. read more

Absolutely love this location! I've been going here for about a year and only had a mix up maybe once BUT they are always understanding and will remake your drink if it's not made right. The staff is very kind and generous, they know my order by name and always have a smile on their face. Will recommend read more

This is the worst run Starbucks I have ever been at. The manager look like she had no clue. I will definitely bypass the Starbucks

Been all over the world and never had better customer service. I lost my Mom today and this Starbucks made me smile. Thank you for the awesome coffee and the nice people. Katie at the drive through THANK YOU FOR BEING AWESOME! read more

Service was horrible. Lady working drive thru got frustrated with my order and still made it wrong. Never again big spring Starbucks

This starbucks is unreal. Every time I have been through lately they have been so short with me, they've lost their human connection. I'm continually getting the wrong order. I just don't understand what's happened here! read more

Good coffee and breakfast. Service was a little slow but I can deal with that as long as my order comes out right and good. Next I will try the drive through. read more

The slowest Starbucks I have ever been to. Ordered a simple hot coffee and a simple nitro brew- both wrong.

Horrible service. I placed my order at 8:39am and received it at 9:07am, despite several inquiries where they confirmed they had the order. And it was only one latte! Several people came in after me, placed multiple orders and received them while I still waited. It felt like they were purposely delaying my order. My advice is to only place mobile orders at this place! read more

It's a Starbucks. The coffee is fresh and it's a nice place to visit. The staff are still "finding their way", but they will figure it out. I don't understand why Starbucks chose Big Spring, but I'm grateful they did. read more

Brand new location, fast service, and great coffee. Easy access right off of the interstate. Plenty of seating inside and outside.

We went to Starbucks the other day and was helped out by the nicest Young ladies named Berry. I appreciate the great service with a smile

Great service! The employees that have taken my orders are always very nice. I usually use the drive-thru only and they are always very fast even with long lines. Very nice employees. read more

What a wonderful experience. I picked up a drink on my way out of town. The service was wonderful. The baristas are so courteous along with the store manager. Please keep up the good work. I will definitely swing back through on future trips. read more

I ordered a grande strawberry açaí with no ice, and they gave me a cup half way full. I have ordered this multiple times and I have never had it anything less than full. I also ordered a cup of ice and they had water in it. It's even specified on the label "no water." read more