I'm the girl with the purple hair sitting in the corner with her laptop. I've been here for a good two hours now, catching up on my Yelp reviews and sipping away at bottled water. When I first sat down and began writing my first review today, this was a two-star Starbucks. But as I've sat here a little longer, I saw something that wanted me to add a star.
First of all, every time I've come here it seems to take a really long time to get my coffee. However, it's been made properly every time, which is more than I can say for "my" Starbucks back home.
Today when my husband dropped me off around 11:15, the drive-thru line was all the way out of their parking lot back into the parking lot/right of way behind the restaurant. However, there were plenty of places to park in the lot itself. The restaurant inside was moderately busy, but it's clear that this location does more drive-thru business than in-store business. Here's a tip: USE YOUR APP, ORDER AHEAD, SKIP THE LINE AND PICK IT UP AT THE COUNTER. Seriously, people. You'll have to get out of your car, but you'll save SO. MUCH. TIME.
When I came inside, there were two people in line ahead of me at the counter. One woman was giving her order at cash register #1; there was a man standing in front of me at cash register #2. The barista standing at #2 told him, "I just clocked out. Sorry. I can't take your order." While I'm sure there are reasons this decision was made, it didn't look great to customers who waited ten minutes to give their order in such a short line.
I came here to write, though, so I'm obviously not in a hurry. I sat down and waited for my egg bites and bagel. (I didn't order coffee yet; instead i chose a bottle of water.) It took about six or seven minutes for them to call my name, and when I went to get my food, the dude apologized because he accidentally dropped my egg bites. He handed me a bagel and went to make me more egg bites. I did eventually get those and life is good. The bagel wasn't really toasted enough to my liking, but the egg bites were perfect. They were actually a little browner than I've ever had them before, which is my personal preference.
As I have sat here writing, I take breaks to look around and make some observations. One thing that really hit me is how friendly and accommodating these workers are. It's probably why they take so long to serve their customers, and why the line piles up on them. I've personally asked other baristas at other locations if they could serve me my bacon gouda without the cheese. Every time I've been told "no" or "it comes pre-made." But I heard a barista call out, "Bacon Gouda, no cheese" to a customer. I knew it could be done! The sandwich comes frozen and it's so easy to take that cheese slice off there before you warm it up. It's just that no one else wants to do that for you. Whether it's a dairy sensitive or personal preference, I'd think it today's day and age where there are so many nutritional needs, Starbucks would be sensitive to that and instruct their baristas to remove cheese if their customers ask for it to be made that way. I'm glad to see at least one barista in one Starbucks in one town is doing that. That's what gave them the extra star for this review. read more