This is the worst drive thru, 8 out of 10 times my order is incorrect. The quality of service and the lack of true customer service is less than a 1 Star. They are constantly out of inventory. I drive into Merced if I have time and they get my order right! I'm done with this Starbucks, get your act together and order your supplies and train your staff properly. read more

By far the worst experience at Starbucks. They're drive through service is so bad, they had people waiting at the window and it was my turn I refused to pay for such bad service. I do not recommend this location . Chevron around the corner has good coffee, Seattle's best, I'll go with that. read more

This is by far the slowest Starbucks I have ever been to. Everyday is a 30-40 minute wait even with only a few cars. The employees are extremely slow, they are very nice but soooo slow. I don't know if this is a training facility or what, but they need to pick up the pace. read more

Drive-Thru Slow Service Great Americano. The drive-thru is great and very convenient especially on a road trip. The service was pretty slow it took a good 5-6 minutes to get my cup of Americano after I pulled up to the window. They did apologize for the wait which I thought was a nice recognition. My Americano was yummy. read more

My order to given to someone else behind me and then they ran out of the cold brew press coffee. Nice! read more

I go here every morning on my way to work and my drink is wrong at least half the time. I don't notice until I get to work and then it's too late and I just paid $5 for something I can't drink. I've complained and nobody cares. I will not be going back to this place anymore read more

Only two cars ahead of us in drive thru so not busy at all. Ordered two fraps. Got to the window and drinks took forever. Being this location is off the freeway and didn't seem busy at all I am stunned it took long to get a two-drink order. The drink however was spot on and delicious. read more

Not too good, visited this Starbucks very rarely, location is easily accessible and entry back on 99 is easy. However drive thru was a miss, 1 vehicle in line plus myself, order not a complicated order but 2 frappe, wait was long again drive thru. I suppose since location is in a rather small town, must not deal with the normal hussle and bussell, don't know but caution beware...rdogg out read more

Cashier was nice enough, but sat and watch a girl who obviously worked at the location get her drink before me without paying and get her tips before they even bothered to make my drink. read more

Worst Starbucks I've ever been too. Not once but twice now they've messed up my order. They employee was totally rude when I questioned why it was incorrect. I love Starbucks but this location has got to be the worst. read more

The staff are so childish. Most of them are rude! One or two that are very nice. The staff is always so loud, talking among themselves. I overheard them talking and they talk so much crap about each other. They need to hire new people or put some rules to their childish behaviors. read more

Asked for a sugar free java chip frappacino and they gave me a wonderful looking drink after 20 mins of a wait. It arrived with whip cream and the chocolate drizzle. When I confirmed if it was sugar free, i was told that only the mocha mix was sugar free which translated to 50% of the drink was NOT sugar free. This is not good for diabetics. My husband orders the sugar free drink all of the time without consequence at other Starbucks. After scooping off the whip cream/drizzle into the trash. We left. Back onto the freeway, he could taste the sugar-definitely not sugar free. If the barista forgot to make it sugar free, no problem-be honest and remake it-everyone's human. He refused to drink it which meant not only did he not get the drink he was craving, we paid $5 for it. (It seemed like the drive thru got preferential treatment with the speed of their orders versus walking in.) We went to Starbucks over McDonalds because we needed to use the bathroom and figured that Starbucks' bathroom would be more well kept. Wrong-one bathroom was out of service and the other was dirty and the door didn't lock. We were on a road trip and realized that not all Starbucks are made alike. I hate leaving negative reviews and hardly ever do but this created an ill mood. read more

I think they could literally win the award for the slowest Starbucks in America. Took me 15 minutes today going through the drive-thru and their pretty consistent at getting at least one of my drink orders wrong if not both. They're consistently slow whether it's a holiday weekend, 5am in the morning when they first open, or just a regular normal day of the week/weekend. I've lived near this location for 2 years now and nothing has changed. One thing I will say is, at least they're consistent. read more

I ordered on the app so they should have gotten my 3 drinks right. Wrong! All 3 were not what I ordered And I got notified my order was ready went in and no!! They had 2 drinks on the counter in the back just waiting there melting while they took orders in the drive-through!! I was like that cant be mine just sitting there rotting!!! I ordered coconut milk and they said they ran out so gave me 2 percent milk, I said thats fine. I ordered marshmallow whip on top and I heard the girl tell the other girl "Just give her regular whip"....like what TF?!? If you don't like/know how to do your job than get a different one hun. Never going back! NEVER!!! Id rather go to McDonalds! 0 stars! read more

My daughter and I love this Starbucks in fact it's the only one we'll go to. The manager is super awesome very nice and we just love her and her staff...Thank you for making every morning a joy...from Ruthie and Dakota read more

I placed a customized order . Alondra on drive thru thought it was funny and was laughing while placing my order . Very unprofessional. Don't recommend read more

This is a convenient location off 99. However, whether you use app or go inside or drive thru, this location is EXTREMELY SLOW AND INCOMPETENT! They are constantly out of items and when you do use app and go pick up, they argue with you that you didn't place order. After having to show PAUL my receipt on my phone, 30 minutes after order was placed, I finally got my drink and meal item. I will just choose another location from here on out since they are such a let down. read more

This Starbucks used to be awesome and recently the manager moved to another store. (I heard) It has been the slowest drive thru ever, ever since. The line is constantly around the building and ive been there for 20 min or more stuck in the drive thru. Please work on your drive thru service at this location Starbucks! People are avoiding your location now because it's so slow. read more

Waited over 15 minutes for one drink and it was the wrong order. He offered to make another one didn't have the time to wait long. So I just left. This location used tobe really fast when they opened, they must of changed management read more

Me and my wife stand in line waiting for a man to finish his order, no one was behind us for a good 2 minutes. Suddenly a lady with kids got there and we step up to order our drinks, the cashier just ignored us and ask the lady behind us if she was ordering drinks. WTF is that! Just because I'm Asian and the lady was white doesn't give the cashier the right to ignore us. I guess racism still exist! read more

Never coming back here. Barista was rude ass fuck! Hustled my order. I kindly asked for extra pumps for each of my drink because it's usually bland. Retrieved my drinks to find I got no pump. Fantastic! Thanks for the bland ass drink. Paid with Starbucks card and she made it really complicated because she couldn't scan the barcode on my app. Maxed out my brightness and she couldnt utilize her scanner. When we started sorting out the drink, I got a fucken hot chai tea latte when I clearly asked for an iced chai tea latte. Where is your ear woman! Wasted $15 just to sip and trash. Never returning here. read more

I ordered my favorite drink ever a cinnamon Macchiato! & I got a foamed half empty cup of disgustingness! Ugh seriously ruined my day! It's a hit and miss with this Starbucks! read more

Drive-thru is so convenient! It is not as quick as other Starbucks drive-thru I've been to but they make my drink perfect!

Fast and easy on and off HWY 99. Service was fast and efficient. I ordered a venti very berry refresher. Always refreshing!

The lady who waited on me actually ASKED ME how much room for cream I wanted for my Iced Americano!! In all the Starbucks across the country that I have had coffee at, this lady was the first to actually ask me that!! Rather than ask me for my name, she remembered it off of my credit card and asked if "Kathryn" had a variation, like "Kat" or "Katey". I told her Kate was fine. I will stop at this Starbucks on my next trip up the 99... read more

Probably one of the worst starbucks I've come to. I went inside to get a grande passion tea lemonade and it took them more than 10 minutes to make it. I can understand if they had customers inside or people in the drive thru. I was the only one inside and there were only 2 cars in the drive thru. The workers were just standing there and talking about there personal lives. This is not my first time coming here. I usually go through the drive thru on my way to work but have recently stopped since they are always out of ingredients or taking 20 minutes in line. Honestly better off going to the Starbucks in Target across the street. read more

So annoyed with this location. Ordered a tea and two non warmed cookies (for my toddlers, didn't want them to get burned). Waited forever in the drive through, and received two hot cookies and my tea had the sugar packets caked to the bottom of the cup, obviously not shaken at all. I ask to have my tea shaken and let her know my cookies weren't supposed to be warmed because I didn't want my kids burned. She freaking felt the cookies in front of me and shrugged. Asked me to pull around since they were behind. Because I didn't just wait all that time like everyone else, it would have taken less than 30 seconds to grab new cookies and put my tea in a shaker. I come inside and she hands me the same exact cookies!!!!!! Like wtf. Waste of my time and money. This place is a joke, I called to complain and the manager on duty was not apologetic at all and was full of excuses. read more

I hate this store! Rarely do they get my drink right and this last visit was my last visit. I always order a trenta black iced tea extra ice double blended. They put Frappuccino base in my tea! NASTY! and when I asked if there was base in my tea... the chick freakin LIED and said no! Like i wouldn't know! Called corporate which handled the issue but I still won't EVER go back! Now the store on bellevue... I love love love them! read more

Very friendly staff. Friendliest Starbucks staff I have ever experienced!

Dead shots on dead shots. If you love burnt disgusting coffee and drinks go to this location. Literally the only Starbucks on the planet that has terrible tasting coffee. Really wish a manager who gave a shit would come out to this place and check in with the employees and shift supervisors to make the employees clean the machines or make sure our shots of espresso are accurately poured so we at least wouldn't have burnt coffee every single day. read more

This is a fairly new Starbucks location alongside Highway 99. I remember exiting Applegate Road when this side of the Highway was merely empty. The only free standing structure here was a CHP station. Been to Atwater/Merced many times to visit family members. Typical Starbucks inside from a location near you. Clean restroom and good customer service with no attitude. Our order came out well, no problem. Good parking. Highway on-ramp (to south) and off-ramp (from north) is accessible. read more

Staff is very friendly. Coffee is great too. I come here daily for my espresso. Been coming to this place for five years now.

This Starbucks is horrible they can't. Make a descent coffee everytime. My coffee is waters down not strong I'm done coming here the cashiers are rude also read more

I walked in for a mobile order, staff seems to be behind on their orders. Manager or someone told the workers to get started on my order. Worst starbucks around. Also they messed up on my order probably due to the fact that it was rushed. read more

They always make me a awesome Latte. Also the service is excellent. I go there everyday and I am always pleased.

This Starbucks is sooooooo slow!! Not only that but they rarely get my order right! I'm paying $5 for a coffee that isn't my order. It honestly can ruin my whole day! Especially when I look forward to it. I've made it a point to go ALL the way across town to the Starbucks on Bellevue just because my experience there has always been more pleasant! read more

This is the worst location around ! The customer service is horrible! They sold me a bagel with mold so they don't pay attention to their product and when it came out of the toaster the employee dropped it on the counter and still proceeded to bag it and Hand to me saying it was just cleaned just to rush me out .. very unsanitary to say the least. read more

Great customer service by Lexi I come to this location every morning and it's always a good morning when I do it's good to know that there is good employees that work there like her read more

The order sign needs to be moved. You have to drive around the corner to get there. Alot of time is wasted with this. If you had it by the first it would be faster and more efficient. read more

I love Starbucks, BUT, they changed their tea brand from Tazo to Teavana. I loved getting the Tazo Zen green tea on ice; today I got the new brand and it was terrible. It has an earthy, alfalfa taste--just plain un satisfying. My green tea days at SBs are over. read more