The Face Shop - Also Kakao Friends…read more This place sells more of Kakao Friends items than the Face Shop cosmetic & facial care products. Right on Broad Avenue, those who love the BTS/Kakao Friends love this place. You cannot leave the place without buying something !!!! They have everything from key chains, pillows, cell phone covers to umbrellas with each & every characters of Kakao Friends. On one shelf, there is of course the BTS-incorporated merchandise. When I asked how long the store has bee open, the clerk mentioned that the Face Shops owned by "her boss" is operated as such - Face Shop cosmetic & facial care together with Kakao Friends - in Manhattan and also in Queens.

Came on Black Friday around 7:30 and they were closed, wished they stated something on their google…read morewebsite. Because google says 8:00pm closing.

Such a delightful experience at this Korean beauty store! They have lots of amazing Korean products…read moreyou just don't see in regular American stores. Definitely worth checking out for unique K beauty finds and great service.

There were signs all over saying buy one get one free, yet when I asked the owner she said that was…read morelast week and it does not apply now. She then said that she will give me a second bottle free if I buy the sulwhasoo face wash (which also happens to be the most expensive cleanser in the store at $38). I didn't think anything of it and made the purchase but after I spoke to my mother in law, who is Korean, she said that the owner upsold me and declined the buy one get one free because I am not Korean. Which kinda sucked.

Please beware of this store. I went in there to try to buy a moisturizer and got pushed into buying…read morea set. She pointed out a moisturizer that was $xx amount and then suggested a similar set that was same price to the one she originally had mentioned. It made more send for me to get a set if I was going to pay the same amount for one product. When I got to the register I thought I was paying for the same amount she had said, but instead it was triple the price and she refused to refund. Weirdly I never got my receipt. The person who works on Thursday was very pushy and kept pushing stuff on me. My Korean isn't good so I had a hard time pushing back. It was borderline making me feel bad that I was a certain age that I should be buying a certain line of product. Everything extremely marked up here as well. I had a few good experiences before with another lady but after this experience I will never be returning. I felt taken advantage of.

Worst customer service! The woker (lady) is rude and disrespectful, has no manner at all!…read moreShe needs proper training. She is ruining business-customer relationship. Feel sorry for the owner.

Cosmetics and cute toys/stationary combined to make a shop for the young at heart and teens is my…read morethought here as to the target market. Located across from the HMart, they have a bunch of displays around toys and cosmetic products, with a jarring side-by-side display (do all shopping for cosmetics like cute toys? Maybe.) Prices are high for toys but I suspect all are imported in (thanks for tariffs!). Cosmetics brands and types seem to focus more on the East Asian customers.

I'm an occassional customer to The Face Shop in H mart mall in Ridgefield. About more than a year…read moreago, I purchased a gift card wanting to use it handy. However, they kept rejecting me to use the card everytime I visited to purchase saying that you can use it next time---either since I mentioned it too late or they're busy. So this time I remembered it to say ahead that I have a gift card and she said, they have changed the system and it cannot read any information on my card. Now I can't remember how much I have in my card. All I recall is that I have some money. The poor lady at the desk was trying hard to find out. She was just told to say there's nothing she could do about it since the system has changed. The owner in the phone sounded like she was trying to neglect the issue and expecting me to disappear with my OLD gift card. I am very disappointed on how they handle the issue like this. The lady at the desk was kind but again, she has no power to adjust any disfunctional matter like this. I thought it was a big company but the store ownership is run in an old Korean way!

Very nice service! Provided free items after giving a review. Cheap compared to online pricing.read more

This place is amazing! I really like Korean makeup/skincare products so I was happy to find a place…read morethat carries a variety of brands I actually use. I thought it was very reasonably priced too (History of Whoo and Shiseido are my favs hehe) I didn't get her name but the lady who works there is really knowledgable about the products and does a great job explaining what each product is for. I ended up buying a lot of things for myself and my mom and they even threw in a cute little pink humidifier! Will definitely be back :)

This is a very modern and gorgeous cosmetic store in Mitsuwa plaza. The store is spacious, very…read moreeasy to surf different product. The store has excellent collection women's cosmetic items like lipsticks, powders, shades, brushes, mascara, facial cream and high end perfumes. There were multiple associates at the store helping customers with answering questions about different products and providing them beauty and make up tips. There were also running a promo for free tote bag for spending over $200. Overall a decent store for cosmetics and make up shopping.

It's a nice, quiet and pleasant store to shop. Hubby and I cane here to pickup something for…read moreHubby's second Mom, our Japanese friend, who can't travel much these days. Hard to find Shiseido store everywhere and our friend has been shopping here for so long when she was younger and has an account with them. I used the product Shiseido when I lived in my home country long long time ago. Shiseido was a big name back then. Anyway, since I'm already here, I got something for myself, a light moisturizer foundation, with some glow! Excuse me! I'm glowing! Nothing fancy but what I have at home has ran out and I haven't been shopping for cosmetic for quite a while. This store runs the reward program as well. After 200 points, I can have a free facial. That's good to know. Our sales associate, Mami, was very professional and very helpful. Such a pleasure shopping here.

Excellent customer service, very helpful and provided lots of tips on skincare. Very friendly.read more

Terrible customer service I received at this particular location. Apparently spending $100 in 5…read moremins does not qualify you to get any samples here!! and yes!! one lady actually said that to me!! extremely rude. Go to other Aritaum. They may treat you better.