My husband and I stayed at this Marriott property for 3 nights this week. This hotel markets itself…read moreas a 3.9-star property, but it fell far short of that standard. From the moment we arrived, the hotel had an unpleasant odor and felt dated and poorly maintained.
Our first night, we found a beetle crawling on the ceiling, wall, and counter. To the hotel's credit, they moved us to another room. Unfortunately, the replacement room had old, dried blood on the comforter, which was completely unacceptable. And the glass shower door opened 6 times, sliding back and forth during our showers.
The customer service only made matters worse. During our stay, t the front desk manager, Kyle, appeared to genuinely try to help; however, our interaction with the Assistant General Manager, Brandy, was disappointing and the worst we've ever experienced in 30 years of traveling. She was dismissive, rude, and had an unprofessional attitude. Her solution was to offer complimentary parking and take off food charges, which was subpar at best. They really don't need to have a restaurant in there, and the brunch was canceled.
That might have been meaningful if the hotel hadn't already failed to disclose the $34 daily parking fee before our stay. Considering this hotel is in a rural area with an open parking lot, charging $34 per day for a rural area is a joke and then they gave us coupons to the disgusting restaurant.
Between the cleanliness issues, the insect in our room, the blood-stained bedding, the unexpected parking fee, and the poor customer service, this stay did not come close to the quality we expect from a Marriott property. I would not stay here again and cannot recommend it.