There were three women in the bay and they did the best job I've ever had with my oil change . A…read morecustomer even came in yelling and they handled professionally. I was scared but they calmed him right down . Excellent service ! It's the only place I go! .

From the owner: Stay in your car for a fast drive-thru oil change, featuring quality Valvoline products you can…read moretrust!

Not too much to say here. Service was quick. Staff were about as pleasant as they always are at…read moreplaces like this. I always ask for coupons, usually I'm told which they have, but this location, the tech told me to look online... ok. Either way, I got my oil change and didn't have to get out with my kiddos; that's literally the point.

Took my truck in for an oil change and less than an hour my truck was sputtering and the RPM needle…read morewas jumping around and losing power . I went straight back to Valvoline. The guy immediately said he was going to drain the oil incase they put the wrong thing in it I noticed there were two trainees helping with the oil change. My truck is still messed up and I can't drive it . Filled a claim so now I'm waiting to see what if anything they do . I will never go to one of these places again . I just want to warn others . They don't deserve one star

Under NEW MANGAMENT, Knowledgeable staff, Great service, reasonably priced.. Highly Recommend…read more Cassandra the Guest Specialist was very knowledgeable and truly cared hard to find people like this... The new manager Tim is really good and his customer service skills are above and beyond.

Opens at 7:30. I was first one there at 6:50am. Took 3 others before my truck to inspect. Other 3…read morepeople left. I see inspector inspecting truck and walk away. At 10:15, I go up to counter to ask what's taking so long. Girl says there were issues with truck. Brakes need to be replaced in a few months. I drive truck 25 miles a month. So 3 hours later for a "potential" future problem. , I finally walk out. Place sucks. Customer service sucks. Go elsewhere. They don't care and are just looking to get your more of your money.

Watch having your vehicle worked on here might be missing things afterwards...............read more

Once you get past the junk cars on the lot everything from that point goes down hill bad used tires…read moreand horrible service I'll just say the whole place looks shady like they sell drugs out the back door to keep the lights on

I brought my retired parent's car to remove & replace the cats on their 2010 Honda accord. They…read morehad the car for 2 days. When I went to pick it up they told me they had to remove the axle on the passenger side, fine. I drive it home & hear what I thought was the wheel bearing. So I bought all the parts I need to do that swap. Once I pulled the wheel off I noticed everything they had pulled off was loose & the sway bar end link completely broken. The axle wasn't fully seated either. Tried calling them & they're all of a sudden too busy to pick up. Funny how the manager pat tried to connect with me saying his dad is a retired chief. But he screws over this vet.

More like Big Ass Mistake of taking my car there - honestly would give zero stars if I could. Went…read moreto the Pembroke location in Hampton. Only go if you want to waste your money, have more car issues when you drive off the lot, jeopardize your safety, and then get gaslit by their manager. Story time: Took my car there at the start of June 2022 to get my brakes fixed and was back in the shop by the end of the same month because a caliper brake pin fell out after driving less than 1k miles. THAT SHOULDN'T EVER HAPPEN. A year to the day of my first round of service with them (6/11/22 to 6/11/23) my caliper got jammed while turning off a busy highway because all but one caliper bolt had fallen out. I'm no car expert but clearly whatever work I had done there was incorrect because nothing should've fallen out within 2 weeks or a year...or ever. I then had to drop an unnecessary almost 1k at another place to actually get the job done right... so in total paid $1700 and had my life on the line. Also important to note that I had no other car service done between June '22- June '23 minus a basic oil change that I was present for. Called Big Al's to explain the situation and my concerns for safety (spoke with the manager Charles G, 0/10 do not recommend) and was met with nothing but being talked over repeatedly, tons of deflection from the issue and blaming the problem on my car being tampered with or it having another problem that caused this....they don't take ANY accountability and have ZERO customer service skills. I also felt like I was trying to be silenced/talked down to because I'm a woman and was excessively called ma'am... I'm not your grandma dude. I along with other people could've been seriously hurt at the hand of their crap job and they don't give two shits. All he talked about was himself and how he's been in the industry for 25+ years so it's impossible that someone on the team could've made a mistake... God forbid. I'm honestly so angry about the entire situation - just the fact that I/my fiancé/cat could've died and/or killed someone because of their errors that they can't own up to. They DON'T CARE about the safety of their customers and it's absolutely disgusting and infuriating. Avoid them at all costs! So glad I moved far away from that headache of a place.

If you're looking for honest, high-quality auto maintenance and repair with exceptional customer…read moreservice, look no further than Frank at A+ Towing and Recovery Auto Center. From the moment I walked in, Frank treated me with respect and genuine care. He took the time to thoroughly explain what was going on with my car in terms I could actually understand--no pressure, no upselling, just straight talk and solutions. It's clear he takes pride in his work and values his customers. Not only was the service done right the first time, but the pricing was also incredibly fair. In fact, compared to other quotes I received, Frank saved me hundreds without cutting corners. He even went above and beyond by checking on a few other things at no extra charge--just to make sure I was safe on the road. The shop is clean, well-organized, and professional. You can tell this is a place that values quality and integrity over fast gimmicks. I've been to many mechanics over the years, but this is the first time I've felt 100% confident in recommending someone. If you need reliable auto repair, trustworthy advice, and top-notch service, Frank at A+ Towing and Recovery is the guy to call. Thank you again, Frank--you've earned a lifelong customer!

customer service is top tier , was extremely satisfied in found this gem..they saved me from…read moregetting scammed by s different tire place, I'll definitely return

Took my 2008 Ford F-150 to Suffolk Alignment for an alignment and inspection. Total bill was…read more$165.83. before dropping it off I checked to make sure everything would pass inspection that included all lights & signals etc. They replaced a fog light bulb without authorization ($29.86 part & labor) that wasn't bad when I dropped it off. Also, the alignment is the same as it was when I dropped it off (no before & after printout either). Needless to say, I won't be going back and I suggest you use caution when dealing with them because they are shady.

The mechanics did an outstanding job of replacing both front struts and rear shocks on my 2016…read moreNissan Maxima

David Harrell and his team at Suffolk Automotive Services are absolutely amazing…read more This is the only trustworthy car mechanic I would recommend in the area They are very efficient and knowledgeable they give it to you straight and will not charge you for unnecessary things or imaginary things like blinker fluid This is one shop that does not care if you are male or female they will treat you with the same Dignity and respect no matter your pronoun They offer warranties and very reasonable prices If for some reason they can not get the job done they will find you the right references I've been coming here the last few years and my company now uses their services for our fleet repairs also The receptionist Megan is amazing and super quick to help you with a smile All the techs here are polite and hardworking This is the best mechanic in Suffolk and in my opinion in the 757

Had my Jeep in for repairs and it took them 7 days to replace the harmonic balance pulley because…read morethey didn't want to work late to fix it in 2-3 hrs. Finally had it fixed today Monday causing me over 800 dollars for a car ​​rental. The vehicle was towed in Tuesday after and I was told we can start on it Friday then it became Saturday finally finished today. I am not a happy customer being promised many days. Was told by the service rep well sir you can always take it some​where else. What after spending money for a tow truck. Very poor service to say the least. 7 days BS

Absolute down to earth guy "Huck" is. Scheduled a clutch replacement three days prior for an…read moreappointment. Service that wa requested was completed the same day along with the check engine light and gas cap issue. Highly recommend this shop. Done quickly, and quality in a 2003 Ranger. Thank you Huck.

I initially deleted my negative review because the owner, Randall, personally called me,…read moreapologized, and promised to make this situation *partially right. I regret giving him the benefit of the doubt. My active-duty Coast Guard son paid Hawk's approximately $5,300 to replace the engine in his 2019 Kia Rio with a used engine that had approximately 14,000 miles on it. Approximately 10 DAYS after the engine replacement, while my son was traveling across the country for a Coast Guard move, the vehicle broke down again in Oklahoma. He was stranded far from home and ultimately had to leave his vehicle behind and fly to California to report to his new duty station. In addition to the repair, he incurred airfare, checked-baggage expenses, shipping costs for his civilian belongings, Uber/transportation expenses, and the enormous inconvenience of arriving at his new duty station without his vehicle and belonging he could not fly or ship- The Oklahoma mechanic who actually diagnosed and repaired the vehicle confirmed to me that the problem involved the engine-mounted high-pressure fuel pump. He found that the mounting bolts had snapped off. He told me they may have been overtightened or not tightened at all-The resulting repair cost my son another $1,200 (and that's with the mechanic accepting mere crumbs for labor!) What happened next is the reason I am writing this review: Randall called me himself. In his voicemail, he apologized for what happened, discussed the fuel-pump bolt issue, said that although the replacement engine came with the fuel pump already on it, they should have gone in and checked/tightened the bolts, and then specifically told me he was going to send us a check for half of the $1,200 repair bill. He asked me to text him my mailing address so he could send the check. I did so on September 2. I believed him. In fact, I was so appreciative that he appeared willing to stand behind the situation that I deleted my original negative review. I told him I appreciated him doing the right thing. I gave him the OK mechanic's phone number and the receipt for $1200 for him to verify my facts: I then waited.And waited. I followed up. Randall acknowledged one of my follow-ups. I followed up again a week later asking when I could expect the check. My message was read and not answered. As of September 20, 18 days after providing the mailing address he specifically requested, no promised reimbursement has arrived and I have received no explanation for why he apparently stopped communicating. 10 days after Hawk's completed a $5,300 engine replacement, the vehicle broke down again; the Oklahoma mechanic found the high-pressure fuel-pump mounting bolts snapped off; my son paid another $1,200; and Randall subsequently apologized and voluntarily promised to reimburse half of that bill. He has not honored that promise. I have preserved the original voicemail, its transcription, our text-message history, payment documentation, and the information from the Oklahoma mechanic. I am now documenting this matter with the Virginia Attorney General's Consumer Protection Section and the Better Business Bureau, and we are exploring the legal-assistance resources available to my son as an active-duty Coast Guard member. This entire situation could have ended very differently. I gave Randall credit for stepping up, removed my first review, and gave him more than two weeks to do exactly what he volunteered to do. I wasn't demanding that he pay the entire $1,200. I was simply expecting him to keep the commitment HE voluntarily made. Consumers can draw their own conclusions from these facts. I know that I would never entrust another vehicle belonging to someone I love to this business.

I Paid him for minor repairs with parts I paid for and brought to him myself hood,fuel pump,brand…read morenew amg battery starter fluid, toolbox with tools was already in the car when i droped the car off to him for repairs ,he moves my car said city came made him move vehicles he took my car to a place of storage he claimed ,he told me my car was ready kept making excuses after another to muddy can't get back there to get the car and bring it to me ,so i asked him where is my car he would never tell me,I told him I'll get my own tow truck k to pickup the car I paid him in full $1000 he kept telling me he going to bring my c a r the very next day a week passes and it's the same thing trying to get my car for months, years i asked him what it sound like he said good then he tells me i need a water pump and timing belt so he ask for $250.00 and then he said it will be ready I kept asking him to bring me my car.from June 2019 till now January 2022 I still don't have my car.this man need to be behind bars for taking advantage of innocent people if any body that can relate call me at 367-1606.

This is the worst place to get services from!!!!! first time my daughter went in for an oil change…read moretwo days later motor threw a rod and rob my daughter out of 1200 dollars for an motor that was never fix lied for 1mth telling us to come in two days never gotten the receipt of how much the motor cost lack of communication you have to sit at the shop and catch him just to speak to him about your property they never started the repairs old motor still attached but no refund I'm in the process of getting a civil lawsuit on him i had to literally demand my daughter car keys and car now he wont refund her money nor do we have the motor if any one have used this shop please let me know so i can get your statement and justice can be served