Under NEW MANGAMENT, Knowledgeable staff, Great service, reasonably priced.. Highly Recommend. Cassandra the Guest Specialist was very knowledgeable and truly cared hard to find people like this... The new manager Tim is really good and his customer service skills are above and beyond. read more

Opens at 7:30. I was first one there at 6:50am. Took 3 others before my truck to inspect. Other 3 people left. I see inspector inspecting truck and walk away. At 10:15, I go up to counter to ask what's taking so long. Girl says there were issues with truck. Brakes need to be replaced in a few months. I drive truck 25 miles a month. So 3 hours later for a "potential" future problem. , I finally walk out. Place sucks. Customer service sucks. Go elsewhere. They don't care and are just looking to get your more of your money. read more

Took my car for oil change, tire repair and rotation. Picked up car and the error message was still there. The counter person checked tires said they were good. A week later received same dash light that my tires were low pressure. Husband checked tires and discovered the same tire was low. He marked the tire and it was in same place. So it was obvious they didn't fix tire or rotate them and I paid for this service. When I went back the guy told me he'd give me an appointment. I wanted it fixed then and he was real nasty to me. Will NEVER go back to this place. Horrible. read more

Complete rip off. I dropped y daughter car off last night for an oil change and tire repair because her left tire has a leak. So they called me 30 minutes before they closed saying the car was ready for pick up. They said they couldn't find a leak and they just put air in all the tires and changed the all. Cool so I go to pick it up and to pay but I asked to see the paperwork. The paperwork said all the tires were at 20 and above. I know for sure her front passenger tire was at 10 cause we tried to fill it up at WAWA but the air wouldn't stay in. I also noticed the lady at the counter putting in numbers before she printed out my paperwork so I asked her what numbers was she putting in and she said the rotor thickness. I said how are you putting numbers in for that when you haven't asked the technician. I said now I'm questioning if any work was done on this car at all cause this paperwork is bogus. So the "manager" was like "so you're not trying to pay for the oil change?" I said I don't trust that the oil change was even done cause this paperwork isn't accurate. So he said well we're now closed so you either pay and leave or we'll call the cops. The cops were called! read more

Should've listened. You would expect over charged maintenance to be done right, but it wasn't. I had brake parts "installed" by them only for my new mechanics to tell me that it was installed improperly. Come here if you want to pay more for bad work read more

I should've looked at the reviews before calling and booking an appointment, if I could give this establishment 0 stars I would. From booking an appointment to being helped, it was horrendous. Something punctured my tire overnight and I called as soon as I noticed, booked an appointment for a tire patch, a very simple fix that realistically I could do myself I just don't want to, and waited over 4 hours before being turned away when I voiced my frustration at the wait times. They overbook their schedule and then get mad at you when you've been waiting, watching people come in after you and leave before you. The price is okay for a tire patch, but considering I waited over 4 hours, didn't get seen, had to go down the street ON A FLAT TIRE STILL to go somewhere where it's a little more, I'd pay the little more every time over dealing with dumb@$$, lazy @$$, inconsiderate people. When you book over the phone, it's not even the people in the shop, but a call center somewhere in New York... for EVERY tire choice. You have to request to speak with the service manager and be transferred. Terrible TERRIBLE business. read more

It was good and fast in and out in hour.I got two tires and wheel alignment for my car. I will be back soon. I like the service that I received and how they explain the prices and procedures to me and I can decide if I want to get it or not at this moment. read more

I had made a call needing a new tire and wanted to get an idea on pricing. I had searched a used tire shop near me and this shop had appeared so I had called. the gentlemen I spoke to greeted me and asked what he could do and I had asked about potential pricing on a used tire. He told me that they do not sell used tires but he'd be willing to give me a price for a new tire long as I have what size tire I needed. I told him that was fine so I got out of my car to check after telling him that was okay and when I got back into the car (not even a minute later) he said" listen ma'am your not going to buy a tire from us because we don't sell used tires" " a new tire is going to cost you at least $150" he was very rude despite me saying that a new tire was fine during the phone call. So I said my goodbye and hung up. i was already down the street ready to pay for a new tire if need but due to my experience via phone call I took my business elsewhere. read more

I've never had a tire repair done that they didn't communicate with me the customer. I have now... I had to actually ask what was wrong with the tire. Then the customer service gentleman that was ringing me up, gave me a look like "really". I went in because of a slow leak in the tire. After i asked they said i had a bolt in the tire. But who knows if that is true or not; never show the tire to me with the bolt in it. They just did the repair, and i was just supposed to pay it... sorry will not be returning there. Plus on top of that my truck was done and back in the parking lot. For 25 minutes; (I timed it). I had to finally actually go up to the service desk and ask if i could get my truck back... read more

Had my oil changed and tires rotated today, great job very friendly and helpful. Thanks!

They have a new name and I wonder why. I took my vehicle there to have a tire patched. (1 tire) They told me to leave the car and they would call me when ready. 6 hours later they call me and tell me about every tire except the one I wanted repaired. They wanted to sell me a whole new set of tires. I guess because I'm a woman I'm not supposed to know any better. I know that my tires are relatively new and they've got plenty tread. These guys are totally into sales. not interested in repairs. I also hear that they rip you off for state inspections. Finding things wrong in order to make sales. Don't waste your time read more

The technician John was fabulous. He juggled the front office and working in cars. His sales team is still not here. I had a 730 appointment. It is well after 8 now. Please get John some help!!! No one should have to do two jobs!! read more

Cannot say enough good things about this place and their associates! Needed to just get a radiator hose replaced, and contacted six other places beforehand and was quoted time frames of a week-October. Came in as a walk-in, they said give them an hour to get to it and by the time i was done eating lunch at chikfila the car was done! It had been less than an hour. Thank you guys for the quick and courteous help! read more

Found this place online and made an appointment. Arrived a little early only to hear one of the employees tell another customer, "it's first come, first serve". So I sat there for 3.5 hours for a state inspection. Then I was told, I need license plate lights, ok change them out. Then as I paying the employee says " you will need a new light because it won't stay in place now". Huh? You replaced the bulb and broke the socket? If you have all day and feel like replacing what they fixed, go ahead and waste your time here. read more

I was a customer here from 1996 until a few years ago. That's right, I haven't been to this location in years. Why am I writing a review now? Because the "gotcha" I experienced years ago has now got my 19 year old daughter. 3 years ago I brought a truck in for a safety inspection. I was careful to pre-inspect everything myself and EVERYTHING was straight. "Mr Waddell, your truck needs a $20 headlight adjustment to pass inspection." This was a spare vehicle, and I told him to check the odometer. It's only been driven 1000 miles since their last inspection 12 months ago. They blamed Suffolk roads and we're firm on the $20 adjustment fee. I decided to play their game this one time, for the last time. I have not been back since. A few days ago my 19 year old daughter went for an oil change. They did the usual multi-point inspection and advised her to change wiper blades before bringing it back for a safety inspection. Impressive! Maybe they improved their ethics. We installed new wipers and she returned for an inspection. Guess what Treadquarters found. The car needed a headlight adjustment to pass inspection. They took $60 from this poor 19 year old! Tread Quarters, you have lost another customer because you juiced them. Everyone knows mechanics lose money on safety inspections. We get it. We really do. You do multi-point inspections as a way to grow the job while also providing a useful service to customers. But you don't need to juice your customers. If I can't trust you to be honest about a $15 safety inspection, how can I trust you with any other billing? This is not how you grow business. This is not how you increase the bottom line. If you are reading this review I encourage you to support a mechanic at an independent shop. read more

I came and had no wait at all and the best service possible, extremely quick and efficient. Dennis was my service provider and i couldn't ask for better! I definitely will be coming back! read more

Tire Choice Auto Service Centers - Garage Area - Tires Near Me - Suffolk, Virginia

Customers beware!! We took our vehicle to this location for a specific issue with our vehicle. The store manager called us and gave us a list of all of these so called issues that needed to be fixed to even get to the problem. We paid nearly a thousand dollars based of of what the store manager said. When we got or vehicle back the same problem was still their with vehicle. They NEVER fixed the problem. The Assistant Manager called to inform the store manager and took the vehicle back. They came back with something else and then quoted us over $700 more dollars to fix what they never fixed. The Assistant Manager was very unprofessional and customer service skills. He refused to give me the contact number to the district manager and told me I can look online. I refuse to ever do business with this location again. Also, when you take your vehicle for an inspection they tell people that their lights are not balanced and get money for that. It's happened to us several times and people in the area. read more

I went to the location between VB and Richmond. The place was filthy and service staff were not friendly. I left without their assistance. I ended up going to Ramon's Used Tires for assistance. read more

Okay, I experienced an emergency (Blowout) while traveling out of state. My roadside assistance suggested this business, (listing was minimal). When I arrived, I explained the issue and the associate said "Well I have 8 cars ahead of you, it will be later this afternoon before I can look at it". At this point, not being from the area (South Carolina), right across the street was RNR. I had the driver drop my truck there and they attended to me without issue. The professionalism by the staff at RNR was outstanding (Lisa). I suggest if you have any tire issues, make sure to check RNR right across the street. 30mins and I was back on the road read more

Took my car there to get my tire patched and state inspection done and they ripped all of the stuff out of my glove box and left a mess all over my passenger seat then they tried to charge me 20 dollars to "align my headlights" and lied to me claiming the were aimed too low so I took it to another shop and said my headlights were perfectly fine read more

They were all very kind and helpful. We had a not so typical tire problem and the staff was very fast and did an awesome job.

Brought a tire in that blew out on me. I have there insurance. Didn't even have to come off the car. Dropped off on Saturday it is now Tuesday. Came in to grab it and the tire was sitting in the same spot I left it. I told the front desk and they had nothing to say about it. Made me wait and charged me 60 bucks on a 80 dollar tire with having insurance. This place is a rip off. Very dissatisfied will not be returning and if I do it will be an emergency. read more

Ordered tires and rims online and he them shipped to them for mounted. They arrived on time. They called right away and mounted the tires and balanced. They did a good job. read more

Tire Choice Auto Service Centers - Tires Near Me - Suffolk, Virginia

I was able to schedule an appointment online the day before. They called the following morning to follow up for my afternoon appointment. Was in and out within an hour. Brian was courteous and friendly. Thank you! read more

Three hours to put a tire on a rim!!!!!!!!!!!!! They are beyond slow. They didnt have to mount it. Just put the brand new tire i bought which i was price gouged for due to them being the only shop open during this tropical storm And put it on the rim. They said it was a wait which i understood. But when i return two hours later you still havent touched it and are servicing people who came after me. Im done with this place. Btw. Im still waiting. read more

A little over a month ago I got a small nail in my tire and Tire Choice in Suffolk was close by so I stopped in and inquired about a repair. the nail was approximately in the middle of the tread pattern, nowhere near the sidewall. The tire was about a year old with about 80% of the treadle-life left. Not a challenging patch job at all. 25$ later I'm back on the road. Unfortunately that isn't the end of the story. Over the past couple of weeks I notice my tire was loosing about 2-3 psi every week. So, I took off the tire and applied some soapy water to find the leak. Sure enough I found what I believed was the previously patched hole and it had an extremely slow leak. I live in VB so I drove the tire over to the closest Tire Choice in VB to have them check it out. The manger took a look at the tire as well as the technician and they were fairly certain the hole that had the leak was surly not the the one that had been patched before. They both told me they should be able to see the plug that is pulled from the inside when they patch the tire. they also informed me as a side note that they absolutely weren't allowed to re-patch a hole. It wasn't safe. They removed the tire from the wheel and confirmed my suspicion. The patch failed and the technician informed me the patch wasn't installed properly. The aforementioned plug they couldn't see in the initial inspection was trimmed far too short. FYI: 1.When a tire is patched it is removed from the wheel. 2.The foreign object is removed from the tire. 3.They drill a hole through the damage that precisely accommodates the plug that is part of the patch. 4. The inside of the tire is scuffed up to facilitate a good seal between the glue and the patch. 5. They apply adhesive to the inside of the tire and also the patch. 6. They install the patch from the inside of the tire by pulling the plug through until the patch is seated and the adhesive makes full contact. 7. they trim the plug flush with the exterior of the tire... this ensures the tire is properly sealed with the adhesive sealant both inside the tire between to tire and the patch as well as around the plug. These patches don't fail unless the approved process isn't properly followed. So, The manager at the VB location agreed the job was not done properly but was unsure of what to do (Probably because these patches don't fail on their own). This manager decided to seek advice from the shop who was responsible for the work. She called Robert (The manager) at the Suffolk location..... This manager directed the VB manager to have their technician grind off the patch they had installed improperly and re-patch the whole. I heard the conversation. The VB manger was clearly not comfortable with the orders they were given nor was the technician as they both new this to be against company policy and against industry standards. I was a little dismayed but figured if they didn't damage the tire in the process it was worth a shot. long story short- it still leaked after their best attempt to re-patch because it wasn't possible for the tech to remove the patch and create a sufficient sealing surface for the replacement patch. The VB manager apologized for the outcome and ordered a new tire of the same make and size and I was told we could have it replace in 1 or 2 days depending on when the replacement was delivered. The tire the Suffolk store ruined was approximately 250$. The Suffolk Tire choice manager eared his store a 1 star rating .The Suffolk manager reached out to the VB store and pulled the order for my replacement tire and I received the message on this past Monday. They offered me a 40$ credit towards a new tire but only if I purchased it from them. I don't fault a technician for making a mistake. mistakes happen. I fault the manager. It's the manager's job to ensure quality, stand behind the work and if a mistake happens properly remedy the situation. This Suffolk manager forced employees to cut corners and go against his companies policies, he failed to remedy the mistake he was overall responsible for. read more

Ridiculous wait times, but they string you along with promises of "just a little longer". I've been here for 2 hours waiting for a simple oil change. In addition to disrespecting your time, the staff is rude. read more

I went in for an inspection. Everything went well, and the inspector cut me some slack on a couple issues that would otherwise fail me. I just paid my $16 inspection fee. There was a line so they said it would be at least two hours, so I just walked down the street to Starbucks then to walmart across the street. An hour later they called me and said they were wrapping everything up. They were fast, courteous, and I will definitely be going back. The only real downside was that the waiting area didn't have much. The other tread quarters locations I've been to have had vending machines and stuff. Not a big deal since there was a tropical smoothie cafe, firehouse subs, and Starbucks next door. read more

Had my tires replaced. They took their time as to make sure everything was perfect. My car drove better than ever!!! I was starting to think it was time to sell it but now it drives so smooth. I love my car again!!! read more

Horrible service, took my fleet vehicle here, needed oil change, tire rotation, the AC worked on and the washer nozzles worked on. Biggest thing was I clearly said that I had a leak in one of the tires, they claimed that the fleet company refused to fix the AC and nozzles and I therefore contacted the fleet company and they showed no sign of ever being contacted about more than the oil change and rotation. Last but certainly not least. After driving a few miles my low pressure light came on again, pulled the tire off at home and it had a nail in it. Will never return. read more

Got a flat on the way to the Raleigh(!) airport and the guys at Tread Quarters saved the day. They had a grill going with burgers and dogs but more importantly we made our flight thanks to their quick service. read more

Choose tidewater tire instead. I dropped my car off at 805am to plug the front driver side tire. Dennis the manager said ok and took my keys. He then waited until 415 pm to call me and tell me the tire was not patchable. A 5 second look and he could have told me if it was repairable or not. He wasted my whole day, don't let Dennis at Treadquarters waste yours. read more

Rip me off on my inspection when my wipers are only three months old said they were bad cost me $44 and I don't like lights all work to watch what you do the inspection going to come back with all this mess saying oh you got lightbulb out in cost you $20 for a $.50 bowl rip off stay away from them read more

Treadquarters is the kind of shop that gives quality shops a bad name. I've taken the car there several times for inspections and oil changes - simple stuff - because it's within walking distance to work. The typical experience entails them calling with $800+ worth of repairs that are "badly needed." That's fine - I understand the need to upsell to the customer. However, other shops always offer similar repairs for less than half. I'll gladly pay more for service I can trust but not when you're obviously trying to fleece the customer. Furthermore, my car always drives worse than when I rolled in. Twice, I've had to return so the mechanics can fix what they've broken. Poor service, quality, and price. And whatever you do, don't go here for an inspection or forget about passing. read more

I honestly have to say this was the best tire purchase experience I have ever had. I needed to replace two tires and called them on a Saturday morning for a price. I had already called Walmart but didn't want to drive 30 minutes to get there. When I spoke to Amy on the phone she was super nice and after getting the quote I told her that I got a cheaper price somewhere else and thanked her for her time. She then told me that they would beat anyone prices. I had no idea they price matched and figured once I got to the store it would be a different story. When I arrived they were really busy but she took her time to call Walmart to confirm the price and I was able to save over $100 on Tread Quarters original quote. It only took 3 hours for the new tires and an oil change on a super busy Sat. I will most definitely be back to this location. read more

Great staff who are always looking to help, honest prices and great turnaround time. One of the best places in Suffolk for any auto need.

This was my fourth time going to this Tread Quarters, and every time I have come away happy with both the customer service I received and the automotive work done on my car. Both Amy and Bryant have always been a pleasure to work with. I trust these guys and I will keep coming back. read more

I went to this place for an inspection and was totally ripped off..... charged me for a headlight adjustment and some other crap that wasn't even wrong.... These guys are in the business of jerking people for money... I wouldn't recommend getting inspections from them in the future..... read more

Drive 30 min to come here when ever one of my vehicles need serviced. Bryant and Amy are superb. Amazing customer service. Wish i could give 6 stars. read more

Stopped in to get tire pressure checked on my car and they were very courteous. They handled it promptly and would go back there again.