I debated if I should post this or not so what I decided to do was post the events as they took place and let the reader draw they're own conclusion:
1. A friend purchased a 2015 Can Am Commander in October 2015 for around $16,000.00. Can Am thinks so highly of their equipment that it comes with a whopping 6 month warranty. You can purchase the additional 5 year warranty for some extra $$$
2. This machine is used on a farm so the "first service" is due within a couple of months. This fluid service and check up costs over $400.
3. 2nd service comes pretty quick as well and the cost for that is around $400 as well because my friend was told that in order to keep this warranty in effect Star City had to preform the service. When my friend later meet with the manager about what was precieved as rather high dollar fluid changes she was told that she could do the sevice, she just needed to keep the receipts for the oil.
4. When the next service is due she and I do it, following the book to a "T". OK, great. Now, I was working with floor jacks and such and didn't really know my way around a Can Am but we managed to get it done in about 3 hours or so. Awesome.
5. March 2018 rolls around and the machine is showing an overheat status and it goes into "limp" mode to get her home. She parks the bike until I can get it from Covington to Roanoke for her. We drop off the bike on Thursday and she gets a call on Friday that the clamps on the radiator were on to tight and they pinched the hose which caused a leak thus giving a over heat status. Let me stop right here and ask the question: Even if it's out of warranty how is this NOT a defect from Can Am? Anyway the cost to replace the damaged hoses, clamps and gaskets and the HI/LO beam switch is $600.00. So, I went over to cheapcycleparts.com and found ALL the parts she needed for around $80.00. Before you jump my case, let me state that I know they have to make a profit. I ran a sucessfull heating and air business for 28 years before becoming a teacher and my rates where a lot higher than theirs. However the one thing I did was go to bat for my customer. If I felt like they deserved the repair I'd pester the crap out of my supplier until I got them covered. That is how you build good will. They were also going to charge $700 for another fluid service and full inspection and probably adjust the valves and some other stuff.
6. She declined the repair and we are going to get it done ourselves so I went to pick up the bike. She was told on the phone that it was $89. When I get there the girl that was working the service desk said $230. I told her that we were told it was $89.00 and how do you charge $140 for 2 quarts of anti freeze. Instead of saying alrighty, let me grab the service manager this little snot wants to give me attitude. So much for customer service. The service manager comes up and says, and I quote, "Oh, they just added another charge on there". Excuse me? So I got outta there for $115.00.
7. Now as I said in the begining you can draw your own conclusion, but as for me, I will not darken their doorway ever again and I would NEVER buy a Can Am. read more
