I have been a customer for well over 30 years. They have always been engaging, professional,…read morepersonable, and extremely helpful. I've only had one incident over all of these years. I won't go into detail because it was handled quickly and without question. Execution may not always be flawless but the outcome certainly is.

This is the ONLY electronics repair shop that I trust to repair my 50 year old Altec Voice of the…read moreTheater equipment ! I just wish the business was closer , but the 90 plus mile run each way is worth it for peace of mind , knowing the proprietor's expertise . I am currently having problems , needing that expertise , so prepping for the long trip .

This was the single most pleasant buying experience I've had in my 68 years. Mike is truly what all…read moreof the previous reviewers have said about him and more. In fact, his 5 star reviews were the reason I chose Sound Connection to upgrade my cars radio. Upon meeting Mike, he presented himself as a very warm and caring business owner. That carried through the entire installation process where Mike thoroughly explained everything in detail. I'm thankful for his attention to detail. He sent photos to my phone showing each component and where he placed them. I can honestly say that the finished installation was as good or better than a factory install. I highly recommend Mike to anyone wanting a highly skilled, extremely professional technician who will treat you with the utmost respect and deliver results that will exceed your expectations. Thank you, Mike.

Absolutely THE most professional automotive audio shop in…read morethe region. I showed up as "That Guy" who had bought audio equipment online. It came without the promised install kit. On my second attempt to make it fit, I humbly looked for help. Mike was too kind. He said many of his customers come via the same route as me. When I got to his shop, I saw his selection of quality equipment, I knew I should have bought my equipment from Mike as well. BEFORE you buy online, go price Mike. The installation looked like factory. A little expensive, but they are real pros.

Justin is the best!!…read more My MacBook Pro stopped working (white screen, flashing question mark folder!) and it couldn't find my hard drive. I took it to him on Monday afternoon and he said it was probably the cable to the hard drive and that he would email me as soon as he knew. He emailed me the next day to say that was the problem and that all my data should still be there. It was ready to pick up Wednesday afternoon. Not only did he save my PhD, but he cleaned my computer and replaced the three missing feet on the bottom. Amazing service! Total lifesaver!

Well there was an epic disaster with my laptop. This time of the wine variety. Since this is my…read morelife line to finding work figured I was pretty much up the proverbial creek due to monetary constraints. I was absolutely wrong. Their mac tech there was extremely willing to get this thing done on the cheap. Everything works just as it did before and seems to be at least a bit more responsive. Thankfully I don't really look at my keyboard to type so having "bnbn" as part of the keyboard doesn't bother me in the slightest.

Great customer service along with reasonable prices. I'm planning on going back for more stereo…read moreupgrades.

I needed a shop to install a touch screen receiver, backup camera, and tint the front windows on…read moremy son's Ford Escape. I reached out to Matt with Franklin County Customs and he said it was no problem to install the items I purchased. Matt was very professional, polite, and very informative about the installation. He provided me with several options of the tint and explained in detail the features. The stereo installation, backup camera, and window tint turned out perfect and looks like a factory install. I'm more than pleased with the outcome and highly recommend this shop. It's a 40 minute drive from Roanoke but well worth it. I will definitely be using this shop again! Thanks Matt! Your company did an outstanding job!!

I was VERY happy with my service there. I had no idea what kind of new stereo i wanted and the…read morewalked me through some options to help me find the one that was the best fit for my needs, not the one that was the most expensive. The actual instillation time was fast and they made sure i was comfortable with everything before I left the lot. Highly recommended.

Excellent service . Had a radio installed in my Jeep Wrangler and did a great job. Great prices on…read morestereos and installation . Installed quickly .

Superb customer service. Very happy with what was installed in my vehicle and a great price! I…read morehighly recommend this business.

From the owner: Sights Sound & Speed Inc Is a multi division company, specializing in automotive, electronics and…read morevehicle upgrades and integration provide commercial installation services and marine stereos installation services services and repair motorcycle stereo installations and repair Our commercial division Specializes in making your truck your best tool Our wholesale Division works with the Local Dealers providing Upgrades like satellite radio, and katzkin Leather Combined 35 years of experience and automotive, electronics and accessories

Not what they used to be... I really enjoyed purchasing my sound system for my last vehicle through…read morecrutchfield.com. Now it's terrible. They used to guarantee the lowest prices. Found out I paid about 33% more for the speakers than SonicElectonix had them listed for. When I spoke to them about a price match I was told the do price match... but with a big caveat, the only price match if the manufacturer lowered the advertised price. This isn't really a price match. In order to stay in good graces as a dealer they can't sell for more than MAP or manufacturers advertised price. So first downside: no longer the best prices and they are unwilling to match or compete with better pricing. Second issue, I was told my package would arrive by a certain date so I can schedule my install. It was delayed. Asked for some help since I lost the shop deposit and my install spot... Nothing. Second downside to Crutchfield: no customer service Third issue: the forgot the speaker harnesses to use my factory wiring. Cool. One benefit Crutchfield always touts is they hook you up with everything you need... unless you want to plug in your speakers without splicing into overpriced factory wiring harnesses. And here is the final straw: I was delivered used, damaged products and an incomplete order. The amplifier was clearly used, not like open box, but used. The outer box says BEST BUY EXCLUSIVE on it. I checked the date and it's from late 2020 so about 5 years old. The speaker terminals were already stripped out and had burn mounts on the power terminal. This was clearly a used unit that somebody pulled out of their car. The amp smells like cigarettes and is missing the cover. Well... now I'm waiting for the rest of the parts and an amplifier that didn't spend the last half decade under the seat of somebody's Marlboro Mobile. I already had to push out the install date twice and lose two deposits to hold the spot. So they don't even sell quality equipment anymore. Lastly, they sent the wrong speakers. I ordered 6.5" and the sent the 5.25" version. That's an honest mistake but on top of everything they're making me wait while they investigate. So the only usable thing I received are the adapters for the speaker opening. Now I am stuck with gear I can't install or use while they investigate. I was told they should be done in the next couple days and the we can go from there?!?! We can go from there?!?! They sent the wrong stuff and I'm stuck with it until they decide I can send it back or they'll refund it. It's clear that the customer is the LAST on the priority list for these people. Hopefully they get back to me in the next few days so I don't have to start a charge back process. I highly suggest going with another company that values their customers and aren't just skating by because they've been in the industry for so long.

CRUTCHFIELD LIFETIME SUPPORT IS A LIE!…read more Crutchfield promised me "lifetime support" when they told me to buy a $2000 lemon and - three years later after warranty repairs did nothing and me spending countless hours on the phone and in chat and spending a small fortune hiring local AV techs did nothing - now they are telling me "no we won't help you, buy a new one or go away". The specifics: at Crutchfield's recommendation, I purchased a Yamaha RX-A4A in June 2024. I immediately had problems with it shutting off - many calls and chats with tech support. Returned to Yamaha in 2025, they did not fix it. Now 2026 Crutchfield refuses to help me in any way! Just an FYI: I have two degrees in electrical engineering from MIT so I'm really not an idiot user. Not only is the Yamaha garbage, what really makes me angry is that Crutchfield PROMISED ME LIFETIME TECH SUPPORT AND NOW THEY ARE ABANDONING ME!

These guys really care about their work, and it shows! We brought them our old Volvo to replace…read morethe speakers as they were all ancient and blown. Joey took the time to give us multiple options, as well as his recommendations. He was never pushy, and helped us put together a sound system that will make spending time in the car much more enjoyable. I was concerned about rattles and things not fitting properly, as we are restoring the car and want it to look perfect as well as perform perfectly. They custom built mounting boxes for the shelf speakers and even managed to find a carpet material that matched the parcel shelf. They also lined everything in dynamat, to enhance sound as well as prevent rattles. As a result, everything looks great and sounds fantastic! The cost was very reasonable for the quality of work they did. Joey even stayed late when we picked up the car to discuss the car as well as to answer questions we had about new head units that would offer the features we are looking for. We will definitely return for them to replace the in dash unit soon. We were very, very impressed.

Great equipment at a great price.The install was done earlier than promised. Manager took the time…read moreto walk me through my selection, as well as synching the unit with my phone. He answered every question I had. I can't recommend this amazing shop enough!

We had our brand new car windows tinted in 2015. We were…read moretold he guaranteed the tint as long as we own our car. In 2019 the tint on my back glass started to bubble. We were told not to clean with blue windex and we never did. We made an appointment so he could look at it. He told us that Kia's back windows are cheap. We were told he has to contact the insurance agent and would call us back. A couple months went by and we never heard back. So we called again and made an appointment. When we got there about a year after the first appointment, he peeled off the back glass tint and he said it wasn't his glue and accused us of trying to scam him. He obviously doesn't know his glue. Don't expect the guarantee to be honored.

Great job with the tint on my car. Takes his time but would rather have that instead of someone…read morerushing through it doing a lousy job.

Always knowledgeable and helpful. I have continued to use…read morethem even as I moved from the area.

Crutchfield is one of the few remaining stores with salesman who are knowledgeable of the products…read morethey sell. I wish I had gone to talk to them first before blindly buying a receiver at Costco based on reviews only. Biggest mistake since I am not happy with my purchase. I will definitely replace it with a receiver that was demonstrated to me at the Crutchfield showroom. No pressure to buy which made it a pleasant visit.