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    Star Auto Sales

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

    Services - Star Auto Sales

    Car buyers

    Routine automotive maintenance

    Star Auto Sales Photos

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    8 months ago

    Great to work with! Quality cars.

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    Toyota of Bowling Green - Cracked windshield

    Toyota of Bowling Green

    (23 reviews)

    My only complaint is the fact that when you get your car serviced, you have to sit in sofas/chairs,…read morethat drop you down to the floor and it's difficult for an old person to get up...I usually sit in the kiddy room b/c it's the only decent chair to be able to get up from, and the lounge chair is usually taken by some young guy who doesn't need to be using it....but they do...Toyota Service, it's time to start accomodating old people with joint problems.

    My husband and I recently traded in a vehicle on a used Toyota here. First off we were misled as to…read morethe value of the car we were purchasing. This was unfortunate and we should've caught it. So we were overcharged. In less than 24 hours we wanted to take this 'new' car back. They absolutely refused to do it and would not return my car that we traded in. Now in the two months that we've had this "new" car we have had nothing but problems dealing with these people. Part of our deal was to repair the liftgate which wasn't working properly and was very noisy on this 'new' vehicle. After waiting 5 weeks, and having taken the car back twice for repairs, they finally got all the parts in and fixed the liftgate. But while the vehicle was there they cracked the windshield and then refused to repair it. These are your typical awful car salesmen/people that you hear about but hope to never encounter! Everything from the sales people to the managers to the service people are horrible. One service technician was so rude and disrespectful that I requested to speak with the service manager two different times to no avail! I finally had enough and told the salesman and service that I would not speak with anyone there any further. I stated to have a service manager call my husband. After several days a service advisor called my husband back. But first I had to deal with a rude service person over the phone, who also left me an incredibly bizarre voicemail prior. The service manager would not do anything to take care of this and just said it was unfortunate and we had to go to our insurance company about it! We are both livid and considering taking them to Small Claims Court. We'll see... I would just stay away from this business. They certainly don't cater to locals like us and definitely are in it only for the sales money coming in and don't care whether you come back for service with them. I would steer clear of these people and this dealership. It's not worth all the risks in dealing with them.

    Hunt Ford - My beautiful car!!

    Hunt Ford

    (23 reviews)

    I recently purchased a 2019 Mustang GT 5.0 from Hunt Ford in Franklin, KY. I live in northern Ohio…read moreso it was about an 8-hour drive but it was totally worth the trip. Hunt Ford gave me a much better deal than all of the other dealerships I called (local and long distance), and the service was 5-star. I had a late-model trade in that was in showroom condition with low miles and wanted top dollar for it. All of the other dealerships were low-balling and, on top of that, their dealer discounts were nothing great. After weeks of searching and calling dealerships, I found the exact Mustang I wanted on cars.com and it was at Hunt Ford, so I called and spoke with salesman Austin Sterchi. After some negotiating, Austin was able to offer me a very generous dealer discount and an acceptable amount for my trade. I drove down a few days later and everything went very smoothly. The vehicle was in perfect condition, and Austin honored the deal we had made on the phone, which he followed up in writing in an email. The whole transaction was as stress-free as it gets. I was due a check for the equity in my trade, which Hunt Ford mailed promptly. They also sent all of the paperwork to my local title bureau in a timely manner. Thanks again to Austin and to Hunt Ford for a 5-star experience.

    We are repeat customers of this dealership, which makes this experience especially disappointing…read more We recently returned to purchase a vehicle, and I want to be clear that our salesperson is wonderful. She worked hard for our business, we were happy with the deal, and none of this feedback reflects on her. The problem began in finance. My credit was submitted to multiple lenders. I was only presented with one of those rates and learned about another inquiry through my own credit monitoring. When I questioned it, I made clear that I did not doubt the finance representative's intent to find us the best rate. My concern was that I was not communicated with that multiple applications were being submitted. Instead of acknowledging that concern, I was told told he did nothing wrong, that this was simply how financing worked, that my credit would be fine, and that his intentions were good. My concern was repeatedly minimized and redirected rather than addressed. It took three conversations before I received an apology. I accepted his apology and considered the issue resolved. After we had already completed the purchase, I decided to share the experience with the dealership's Vice President because I believed it was important feedback. I specifically told her I was happy with our salesperson. I was not asking for money, a discount, compensation, special treatment, or for anyone to be punished. I simply wanted leadership to know what had happened and how the situation had been handled. Instead, she told me the finance representative had done nothing wrong and should not have apologized. She told me I was "overthinking" it, that my credit wouldn't be harmed, and questioned why I had even come in to say something. She then told me she wasn't going to "kiss my butt." I had asked her for absolutely nothing. There was also a contradiction regarding the apology. The finance representative had previously told me his boss advised him to apologize. When I relayed that to the Vice President, she said she had not advised him to apologize, but then volunteered that "he's not a liar." I had never accused him of lying. I was simply repeating what I had been told. The conversation deteriorated as she repeatedly interrupted me. At one point, she and my husband were both talking over each other and getting louder, and I asked both of them to stop getting loud because the conversation was not productive. I also told her repeatedly she was not allowing me to finish a sentence. The Vice President began forcefully slamming items into her bag as she prepared to leave. She told me to leave her office. As I left, I told her to have a good afternoon. She responded that she "wouldn't now." With that level of aggression from a leader, my husband rebutted with "Good." Again, we had already purchased the vehicle. I wasn't trying to renegotiate our deal or get anything from the dealership. I was a repeat customer attempting to communicate a negative experience because I believed leadership should know about it. Our salesperson deserves credit for earning our business again. Unfortunately, there will not be a third purchase from this dealership because of how my concerns were handled by both finance and dealership leadership.u

    Star Auto Sales - carbuyers - Updated October 2026

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