I recently purchased a 2019 Mustang GT 5.0 from Hunt Ford in Franklin, KY. I live in northern Ohio so it was about an 8-hour drive but it was totally worth the trip. Hunt Ford gave me a much better deal than all of the other dealerships I called (local and long distance), and the service was 5-star. I had a late-model trade in that was in showroom condition with low miles and wanted top dollar for it. All of the other dealerships were low-balling and, on top of that, their dealer discounts were nothing great. After weeks of searching and calling dealerships, I found the exact Mustang I wanted on cars.com and it was at Hunt Ford, so I called and spoke with salesman Austin Sterchi. After some negotiating, Austin was able to offer me a very generous dealer discount and an acceptable amount for my trade. I drove down a few days later and everything went very smoothly. The vehicle was in perfect condition, and Austin honored the deal we had made on the phone, which he followed up in writing in an email. The whole transaction was as stress-free as it gets. I was due a check for the equity in my trade, which Hunt Ford mailed promptly. They also sent all of the paperwork to my local title bureau in a timely manner. Thanks again to Austin and to Hunt Ford for a 5-star experience. read more

Hunt Ford - Auto Repair Near Me - Franklin, Kentucky

We are repeat customers of this dealership, which makes this experience especially disappointing. We recently returned to purchase a vehicle, and I want to be clear that our salesperson is wonderful. She worked hard for our business, we were happy with the deal, and none of this feedback reflects on her. The problem began in finance. My credit was submitted to multiple lenders. I was only presented with one of those rates and learned about another inquiry through my own credit monitoring. When I questioned it, I made clear that I did not doubt the finance representative's intent to find us the best rate. My concern was that I was not communicated with that multiple applications were being submitted. Instead of acknowledging that concern, I was told told he did nothing wrong, that this was simply how financing worked, that my credit would be fine, and that his intentions were good. My concern was repeatedly minimized and redirected rather than addressed. It took three conversations before I received an apology. I accepted his apology and considered the issue resolved. After we had already completed the purchase, I decided to share the experience with the dealership's Vice President because I believed it was important feedback. I specifically told her I was happy with our salesperson. I was not asking for money, a discount, compensation, special treatment, or for anyone to be punished. I simply wanted leadership to know what had happened and how the situation had been handled. Instead, she told me the finance representative had done nothing wrong and should not have apologized. She told me I was "overthinking" it, that my credit wouldn't be harmed, and questioned why I had even come in to say something. She then told me she wasn't going to "kiss my butt." I had asked her for absolutely nothing. There was also a contradiction regarding the apology. The finance representative had previously told me his boss advised him to apologize. When I relayed that to the Vice President, she said she had not advised him to apologize, but then volunteered that "he's not a liar." I had never accused him of lying. I was simply repeating what I had been told. The conversation deteriorated as she repeatedly interrupted me. At one point, she and my husband were both talking over each other and getting louder, and I asked both of them to stop getting loud because the conversation was not productive. I also told her repeatedly she was not allowing me to finish a sentence. The Vice President began forcefully slamming items into her bag as she prepared to leave. She told me to leave her office. As I left, I told her to have a good afternoon. She responded that she "wouldn't now." With that level of aggression from a leader, my husband rebutted with "Good." Again, we had already purchased the vehicle. I wasn't trying to renegotiate our deal or get anything from the dealership. I was a repeat customer attempting to communicate a negative experience because I believed leadership should know about it. Our salesperson deserves credit for earning our business again. Unfortunately, there will not be a third purchase from this dealership because of how my concerns were handled by both finance and dealership leadership.u read more

Went for a recall and they had me in and out of there in no time. Everyone was friendly and helpful.

I was very picky about which Mustang I wanted so when I found my 2019 Ecoboost Premium in the exact color I wanted I drove 2.5 hours to test drive it. I found the staff to be so accommodating, friendly and honest. I typically hate dealing with car dealerships because some are dishonest, but not this one. Amanda was so open about everything and there were no hidden fees, just a great car at a great price. I love it and highly recommend this dealership. I don't think I'll ever buy a car anywhere else again. Thanks, Hunt Ford!!! read more

Hunt Ford - My beautiful car!! - Auto Repair Near Me - Franklin, Kentucky

Top-notch dealer. we had searched for a 2024 Ford F-150 King Ranch in "carbonized gray" for months. We dealt with many dealers during this search. Hunt Ford Chrysler was a 5-star experience. Scott Allman was amazing, and very responsive to our needs. Our negotiations/deal went smoothly because of Scott and the entire staff, this was important as I was 5+ hours away and delivery was going to be during Thanksgiving week. We needed no hiccups for our delivery. Scott made that happen. Scott also did a short truck orientation before we left. I wish we had more time to get a detailed explanation of the vast capability of the truck. He also called us a few days later to inquire if we were happy, and content with our purchase and if we needed any of his help. read more

Hunt Ford - Auto Repair Near Me - Franklin, Kentucky

Bought my f150 from hunt ford a couple years ago they are the only one that services our vehicles half way into the oil change the belly pan which covers your oil pan has to be removed to change the oil was driving down the interstate heard a terrible noise realized after pulling over the front of the belly pan screws had came out which cause the belly pan to drag the interstate and flipped completely backwards after arriving home checked it the two back screws where holding so I removed the back screws to remove the belly pan noticed that the two back screws looked like they never had a wrench on them it appears that they dropped the front screws enough to change the oil while bending the belly pan down from the front nevertheless my front screws should have never came out discussed it with hunt ford the very next day after several calls and visits to hunt ford I get a response a week later that it's not covered under my warranty which is understandable if I had been the one changing my oil but because of their negligence to make sure my bolts are properly secured I'm told that they will not cover the replacement belly pan been doing business with them for over 20 years this is the last strike will not do business with them again (this is not the only issue that I have had with hunt ford) even sent pictures that they requested still waiting on a phone call from the owner of hunt ford sad I had to leave one star but had to in order to leave a review read more

Hunt Ford - Auto Repair Near Me - Franklin, Kentucky

Hunt Ford is one of the best around. I have had nothing but a positive experience with them. I ordered a new truck last year and everything happened exactly as they said it would. They upheld every part of the deal they said they would and have been great to deal with since. Their facility is top notch and clean and they remember you when you return for service and take the time to chat. I highly suggest this dealership as I have dealt with many in my life, and not one compares to Hunt. read more

It's always a great experience when I take my car here to be serviced. They are very friendly and always very quick with the service. I would recommend anyone to bring their vehicle here. read more

Sherry Lamb, the Customer Relations Manager is awesome! I found a vehicle online that I was interested in and Sherry reached out to me immediately. She was very professional, friendly, and answered all of my questions. I was very impressed with how quickly she responded to my emails and text messages. read more

BEWARE OF FRAUD IF PURCHASING A VEHICLE FROM THIS DEALER. Does not even deserve 1 star but I had to give at least one to be able to leave this review. Hunt ford completely screwed my boyfriend over when he purchased his first truck. Was handed a clean car fax report on the truck he purchased which was a dealer demo model, almost brand new from the owner the day he purchased his truck. Pretty sure there was not even 100 miles on the truck when he bought it. As anyone would be after purchasing their first adult vehicle my bf (age 25 at the time) was ecstatic about his truck. He added a leveling kit, tinted the windows, added a bed liner, and kept it clean as a whistle. He started having an issue with the passenger door side lights turning on not long after he bought it and we were pretty confused on why sometimes it worked and sometimes it didn't for a new truck. I believe he even called the dealership about the problems he had. Fast forward to the first of the year my boyfriend received another car fax report in the mail for his truck, which showed that this truck had actually been WRECKED with over $10K of damage done to the front passenger side of the truck. No wonder the light kept going out on the passenger side. My boyfriend took the car fax report into the dealership and confronted the owner face to face. The owner pretended to be dumbfounded of the situation even tho he handed my bf the original car fax report and asked my boyfriend what he wanted him to do about it and to send him an email with his proposal, my bf of course wanted to know what the owner thought needed to be done to make it right and received no answer. Til this day we have not heard back from the owner and quite frankly feel that this dealership is the definition of greasy car salesmen trying to rip a hard working young man off just to earn a buck. I'm a fan of local businesses and great customer service and love leaving great reviews for businesses that do a great job. I am not a fan of deception and fraud and felt that other shoppers should be aware of our experience at this dealership. read more

Called to get info on a Superduty F450. The salesman told me that they do not offer the Z Plan on these trucks or any Superduty. For the ones who don't know what a Z Plan is, its for retiree's of Ford Motor Company. What a disgrace that this dealer looks over these persons versus money since the Z Plan is discounted. I have noted to the local UAW to let everyone know about this and not support this dealer. There are other dealers that will support the Z Plan for retiree's. read more

great service and follow up. I recommend them vs any dealer between e - town and Nashville. I have a 2019 f 150 and have had it there for 2 issues. all issues solved and i will now use the service dept for all recommended services. i suggest you give them a try... read more

A must try for locals and a good deal to drive to. Extremely professional and helpful. Stopping in just 1 hour before closing they were able to diagnose the problem and get us set with a new water pump. My husband has been looking for a new truck and if we purchase one - he will drive back down as even the sales person was professional and low-key no pressure. What happened? Driving from Tennessee to Ohio our F150 started to make an odd noise and the temp light came on. A stop at a Pilot J resulted in finding Hunt Ford within 5 miles. Dumping fluid into the radiator my husband and I said a quick prayer and headed to Hunt. Leaking water pump was the culprit. read more

We had an "AWESOME" experience at Hunt Auto in Franklin, Kentucky today. Jimmy Falls is by far one of the best salesmen that we have ever encountered. He answered all of our questions, and not once did we feel like he was pressuring us to purchase one vehicle over another, or to even purchase a vehicle today. The dealership was very busy, but that's to be expected on a Saturday afternoon. We were very comfortable while we waited through the process. All the employees were very welcoming. Definitely worth your drive to Franklin, Kentucky to let Jimmy help you with your next vehicle purchase. Thanks Hunt Auto and Jimmy Falls for the wonderful experience today! Keep up the great service!! read more

Best car purchase and service experience ever. We have purchased many Fords over the years. This was the quickest vehicle search and purchase I have ever had. You don't want to spend too much time in the dealership, especially when the deal is basically done. Well, we didn't. In and out in under an hour. Jesse Baker and Jimmy Falls are the best! We will be back for the next Ford, too! Great job guys! read more

I can't say enough good things about this dealership. We went to the downtown location and worked with Tim Purdue. He made everything so easy and made sure the van was perfect before we left. If you are looking at reviews to see what dealership to go to, choose this one. The honesty from the salesmen, paired with the lack of dealership fees made with a wonderful experience. read more

Very pleased with customer service I received from Jesse Baker. I had specific needs in a truck. It wasn't in stock but he searched, found and got exactly what I needed. read more

I have a 2013 ford fusion that had a few recalls, they scheduled me in quickly, and did a great job. Was very nice and professional, thanks very much for yalls services.... read more

I went to Hunt Ford/Chrysler in Franklin, Ky. and stumbled upon a real good guy working there pushing out the iron. Todd Arprin is the man to see if you're looking for straight talk with a genuinely friendly smile and deminer. Thank you, ​Todd!!! read more

HUNT RAM (Chrysler-FORD) in Franklin, KY care & I trust them. I had a bad experience from the last dealer that I bought my new 2012 Ram from, so I started ck'n REVIEWS & referrals of friends. I changed to "The HUNT SERVICE" Department, even though I have to drive from Bowling Green, and they are a "STELLAR CREW." The service technicians know their assigned vehicles, & give honest, & fair priced services. Therefore, I got my last new RAM Limited, here, & know I will get honest, skilled, reasonable costs. The previous dealer can't keep sales reps, or service personnel, so promises, & warranties were void. HUNT folks have been here, & will be, & I can depend on them. I hear that they're expanding to an added FORD dealership at the North Franklin Exit, on I-65. read more

Great service department. Easy to get in and fast response. Kevin and Kenny run a great service shop. Kenny used to be a top diesel mech so he really knows trucks. We have 2 F150s, an F250 and 2 Escapes. All 5 are maintained by Hunt Ford. Oh yes 4of the 5 vehicles were purchased their too. Harold. read more

My experience with this business has been nothing but great! I made an appointment earlier in the week to get my oil changed today but driving from out of town to get here by 4 was a challenge. I called to let them know I was running behind and the receptionist was very understanding and told me they would be here when I arrived. As soon as I pulled in they greeted me with smiling faces and got straight to work. I so appreciated them being flexible and understanding even though I arrived later than my scheduled time. Great place with great people! read more

Best car buying experience I've ever had. Thank you Jesse for getting me into the car of my dreams! At this place I felt like family. No hidden fees, no bull, they were up front and honest. I'll definitely return for any future car buying. read more