I was six hours from home and broke down just a few miles away from Dans shop it was almost 4 PM…read morewhen I was able to get a hold of Dan and despite him only being open one more hour and short staffed he was able to help get me back on the road and make a repair to my vehicle so that I could get home for the evening if I could send everybody that I know to Dan for their auto repair absolutely would but I don't know how many people I'd send from Indiana down to Tennessee for it

Truly baffled by my experience today. I've been to this location a few times, even brought my…read morefriends car in too. But after today I certainly won't be back. First and foremost everyone in store was fine - no issues and I wasn't upset with the situation. The car needed an oil change and I forgot to bring in the mailer stating their oil change special of 39.95. I told the lady at the counter but she wouldn't honor it because I didn't bring it in. Okay- annoying but whatever right? WRONG. They drained the oil but then couldn't get the filter out. I know this can be a common issue but to quote me nearly $400 PLUS the $80 oil change seemed insane. I called the last place that did the oil change and they completely took care of it/me. Now I paid the $80 thanked them and left. But I found the mailer and read every single word - nowhere does it state it needed to be brought in for redemption, it actually doesn't even say it's a coupon it says "oil change special" So I called the manager Blake, he was immediately rude, condescending and disrespectful. When I mentioned the tech drained the oil before taking out the filter he instantly remarked how "That's the ONLY way to do an oil change." (Truly, almost any mechanic can give you a different answer on what's right or wrong but that's neither here nor there). It was the immediate rudeness and talking down to me that really took me by surprise. I told the manager all I was asking was a partial refund since I had the ad and it doesn't say it needs to be brought in. He essentially told me too bad and again "EVERY store requires the coupons in person." He then offered that the coupon doesn't expire so I can bring it in next time. I told Blake frankly I don't know that I'll come back if this is how they treat customers. After a few minutes of back and forth regarding the coupon Blake told me I can bring the mailer in, he will write me a check for the difference, and to never come back to his shop again. P.S I called Amerifix of Franklin - I said I totally forgot my mailer at home can you still honor the coupon, they told me yes. I also asked if they usually drain the oil first or remove the filter, he said they remove the filter first. What a terrible way to do business and a terrible way to treat customers. Shame on you Blake.

Two flat tires on our 31 foot motor coach. We limped into Pugh's and "We're sorry, but we can't…read morework you in until after lunch". OMG! We were thrilled with that! Fixed one and ordered one which they mounted the next morning and we were on our way. Pugh's is a busy place so you know people trust them. Done right, good price and they communicate very well.

Last time I was in there, I had my 2008 Infiniti EX35 in to fix a brake switch and they did fix…read morethat. I also had my transmission checked and when I called to check on it he said I needed my transmission replaced because it is a CVT. Transmission and I told him no it's not it's a 5 speed automatic and he said to call a place in LaVernge. I said don't bother. I picked it up after hours and the transmission shifts just fine and have had no other issues with it. They lost my trust and acted like they didn't even care.

Quick, courteous and knowledgeable service. Did the oil change quickly, recommended some service…read moreissues which they repaired.

Friendly fast service. Oil change location in front. Fast and easy. What was great is the back of…read morebuilding has a great auto repair facility with very competent technicians. Fair pricing did a great job. Highly recommend for all your automotive needs. Josh took care of my truck and I will be back.

I took my car in for the first time for an oil change. They were very friendly and had my car in…read moreand out in the time they promised. I was impressed with the whole experience and will be returning in the future. Highly recommend

Well to begin with, If you call to enquire about service they provide, they ask your name and they…read morealready have your phone number, they ask for your address, DON'T BE FOOLED INTO GIVING ANYTHNIG TO THESE PEOPLE, Reason: They will solicitate you to death and even go as far as digging into your name associated with your address and go a LOW AS getting your childrens names or other family members names. NOT KIDDING, 3 years now and calls and even reporting to the FCC. Nothing as worked to make these stalking people to atop with their solicitations. Im over it. Do NOT contact them unless you want their cmmunication. Just avoid them one time and call them, you will find out stalking you down to last of kin.

My jeep needed extensive work on the frame due to rust. Since I have been using automotive…read moresolutions for years, I knew who they where the only guys I would trust to do the job right. I had my jeep towed over 120 miles and had the work done. Since the frame was rusting a few other issue came up as well, such as the transmission mounts and sway bars we failing. The guys at automotive solution fixed it all correctly and at a fair price, I could not be more pleased with the work. Thanks guys!

I thought I was having some power steering problems when I took my car in, but the place where I…read moregot my oil changes and tire rotations said it was the transmission. Automotive Solutions not only confirmed my suspicion of the problem but worked out a service plan to allow me to spread the work (and the payment) over time. I definitely will return for future work as needed. Thanks to everyone at Automotive Solutions. A great value and awesome job.

We needed new brake pads on our car. We brought it by to get them to look at it and it needed the…read morerotors fixed and brake pads on the front and back. They were so efficient and so sweet to work with. Willie did a fantastic job of keeping us updated. I will definitely keep them as my attire experts!

Great customer service. All of my visits to this place have been quick and easy. I will continue…read morecoming here for tire services.

One of the best experiences that we've ever had with an unfortunate problem. Engine in our son's…read moreExplorer seized and Mark Sr. and Mark Jr. were absolutely incredible with how they worked with us to get the problem solved. There are all kinds of details that I could go into on this review, but let's just suffice it to say that they now have a customer for LIFE! Thank you gentlemen!

Marks Automotive repair had my van for almost two weeks, did nothing but plug in a code reader then…read morecharged me $397 and wouldn't even offer to make the repairs they deemed urgent. I have a diy campervan that I was trying to get ready for a road trip from Nashville to New England and everywhere in between. I brought it to Marks Auto repair in Mt Juliet mechanic (same one for 17 years) to get routine service and a new steering gear box. I was told that my van was not fit to do a 3000 mile trip and instead of camping, I should just get hotels. I was charged $397.00 for them to give me driver error codes (P1207) and tell me not only did my gear box need replaced, but my transmission was gone, my entire ABS system needed replacement and my engine could seize up and leave me stranded. Mark Jr. told me they didn't even want to repair it because it would be a lot of work and not worth the money for an older (2004 Ford e150) vehicle. I was devastated! I had this trip planned for almost a year and only had a month to get a repair and routine service. I pulled the carfax and the records were spotless and precise (except for the entries that Marks Auto repair put in). I bought this van as a state vehicle in AZ and knew it had immaculate maintenance and service records. I knew the transmission just needed a drain and fill, new oil, and an all around check on tires etc... I took it to a trusted friend for a solid 2nd opinion and the gearbox was gone (I knew that) but friend said Transmission probably just needed a drain and fill, and that it would be fine. The Ford econolines were made to outlast. Some having 300-400k miles on them. Mine had 160k. Strange thing was, when I popped the hood to see if they had changed/filled any fluid (since I paid almost $400) there were no signs of ANYONE there. No finger prints, no swipe marks from someone leaning over the engine, nothing! There was the same dirt with no disruptions as there was 4 months prior when I put a new battery in myself! They had my van for almost two weeks and only gave me useless Marta codes that were from raving the engine while in park (rpm vs torque error). The ABS codes or light hasn't come on except on rare occasion, but Mark jr made it seem as if I was going to lose my brakes completely and have a tragic and sudden loss of control. Scary and dramatic! Long story, but this is not the first time Marks has been less than helpful and actually defeated the purpose of even bringing my vehicle into them on other occasions. For example, I had an oil leak in an '07 Mustang that had leaked onto my garage floor and they told me to just watch the fluid level, it didn't need to be fixed!? What? So for years, I had to put a pad under my car because I just trusted what they said. Now I know better. Now I know there are other mechanics who want to do the work, gain trust and don't swindle or use scare tactics to get you off the lot. I brought my van into Marshall Automotive repair in Hermitage, they listened and tested the all the things. They replaced the steering gearbox got it aligned, changed my fluids, looked over all the other systems and gave me a thumbs up for the trip. It was a long, difficult journey and I did it solo. To be honest, there were some scary thoughts in my head thinking "what if Mark Jr. was right?" Completely paranoid at times and questioning everything made it difficult to truly enjoy my vacation to the fullest, but I had to trust my gut and my gut said Marks Auto repair was wrong. And they were! So, here we are.... $400 in the hole for absolutely nothing and 3000k miles later... whatcha gonna do Mark's?

I have been going here for a few years and the oil changes were pretty straightforward. On 9/25 I…read morewent in for an oil change and wanted to use the 49 dollar high mileage promotion. My car takes 7 quarts of oil. Knowing this I expected the price would plus the additional quarts. Sad to say my oil change ended up being $109.00. The tech who I have sympathy for had no explanation and as soon as he gave me my price braced himself as he knew I would not be happy. The promotion is false advertising even with the disclaimer of 5 quarts. Additional quarts are 8-10 dollars for the same Oil that express oil change uses. I expected to pay for the additional quarts but not another 50 bucks. The tech lacked knowledge and could not give me a good reason on why the oil change was so high. I could tell this is a discussion he has had several times with other customers and that is a fundamental issue with your promotions to drive traffic to your centers. I feel ripped off and the promotions and they put their technicians in bad situations as the promotion is false. Needless to say I will be taking my money somewhere else in the future.

Took a tire in to have it fixed. Less than 3000 miles on it and the screw was well over an inch…read morefrom side. "To close to the sidewall to repair." Total fabrication took it to the next store where it was fixed with no issue. Wanted to sell me a tire is all it was. Rip off