Staples is a retail-store chain that sells office supplies and furniture. This particular store is in the Village of Eastside in Pittsburgh. I recently shopped here for supplies for my home office. I walked up and down the aisles for about 12 minutes, and no employees spoke with me. The shelves were stocked well with merchandise such as cell-phone cases, beverage machines, paper, chairs, planners, notebooks, disposable kitchenware, cleaning products, label makers, filing cabinets, bookcases, folders, staplers, paper clips, rubberbands, tapes, scissors, glues, writing utensils, compasses and protractors, desks, anti-virus software, hard drives, landline phones, printers, copiers, laptops, keyboards, book bags, and much more! I thought that the prices for many products were higher than what I see online elsewhere (for example, permanent and dry-erase markers as compared to Amazon), but I also saw some reasonable prices such as anti-virus software on sale for only $20 for the first year. read more

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Unfortunately I will not recommend this staples. Please get out of the mail and packing ship and receive business. You people suck! PERIOD! To everyone, do not put your personal or business in the hands of the people! read more

Today I was met by a young lady, an employee, that went out of her way to help me. She LISTENED to my needs & chose the best product I requested. Helpful kind & gracious ‼ Made my day read more

Went in tonight to print something off an email. I told the Spanish lady if she could help because I don't have a computer don't use them and am 60 years old . She hands me a sheet of paper told me to just put in the staples address and I would get a code go to the copier and just print . No one was in line and even though her attitude from the beginning sucked I ignored it and tried to do it . I couldn't get it to work so I went back and asked for help . Her demeanor was terrible just the disgusting look on her face was terrible. She came over I told her what I did and it didn't work and she said we don't work with phones so I don't know what to tell you just keep trying it so I told her her she couldn't even help for one minute and walked the hell out . This happened on Nov 25th at 5:15 . I own two restaurants and a construction company and if any of my employees just gave one of my customers one look like she gave me they would be fired on the spot . Absolutely pathetic. Never will come back to and Staples. I wouldn't even give one star read more

They've always been helpful when I come in- I always have a million returns with being a wardrobe stylist and they're always patient with me at the UPS counter read more

We are visiting from Atlanta and were very disappointed in the customer service at this location. I had to use their internet to print documents from my email and wow, Internet service was slower than it was in 1994 (and I'm paying .30 a minute! ) My document would not print and I could not get help because this is a self service area! God forbid they help you, Needless to say nothing was accomplished and I could not get money back from them. read more

Used their printing service for my home office needs and was very pleased. Submitted the document online and picked it up the next day. Neat, professional and affordable. I rarely used them in the past but they have been doing a great job whenever I needed their help. I will use them whenever possible. The ability to upload was great. I was able to add 3 hole punch to the order which saves me time. I think they should advertise more. My boss suggested their services or I wouldn't have known about it. read more

As far as a chain office supply store goes, this place will do. Sometimes it is a little confusing when you come in here looking for an item you would assume would be located in one aisle but is actually half way across the store. Asking a staff member here where this item is located is about as useful as looking online. The worst part about this location is that when you enter or exit the store you are hassled by panhandlers. I assume they get better "tips" over here because no one has the time at neighboring Trader Joe's. read more

The young man working the printer section was very helpful at educating us about the printers that were available. I believe his name started with a R. Very nice and welcoming. read more

Staples! I remember getting too excited as a kid coming here with my mom to buy school supplies. Composition books; #2 pencils; pens; coloring pencils; wide-ruled paper; and a shiny, new, colored binder! The store was brightly lit, very organized, clean, and well-stocked. The employees were happy to assist us, even though they were probably extremely stressed. There would be people in every aisle, at the Copy & Print Center, and at the computer and electronics department; in other words, Staples used to be pleasantly upbeat and reasonably busy. All this being told from my experience at a different Staples store. This Staples store is quite the opposite. I came here for the first time to mail something and to buy a couple items. I walk in and I'm hit with a sense of...hollowness. Sure, the aisles and departments are where they usually are (the layout of every store is similar) and they have items on display around the store. But I felt that there was no energy at all. I couldn't find more than two or three employees working in the store. The music coming through the speakers lacked color and spirit. Even the lights seemed dimly lit. I thought to myself, "Okay, well, maybe if I walk around some more, I'll find it is not so bad." Quickly, I realized I should have kept my expectations low. Not all the aisles were organized and clean. Some items were misplaced and/or mislabeled. The layout of the store seemed a bit clunky. For example, from the Copy & Print Department to the paper aisle, I have to walk past shelves of shredders and cardboard boxes, and maneuver myself around pallets of miscellaneous items that are on sale. I mailed my stuff, I got what I needed, and headed straight for the checkout area. Considering I was one of two or three customers there, I wasn't surprised to see just one person working the register. I'm actually a little sad to see a store that I have fond memories of in such a dilapidated state. I probably won't come here too often unless I need to mail something and I'm lazy to go to a UPS store. read more

I went to Staples to buy a clipboard. They had a great selection of clipboards with different designs and features, and the prices were good, too. The staff was very friendly at the checkout line. Overall, a good experience. read more

This company is a disgrace. We moved to PA in August, I ordered a bookcase on 8/30 with an expected delivery date of 9/4 and have been chasing it every day since then with no satisfactory follow-up. I will never use them again. read more

The staff is incredibly rude and unhelpful. I asked if i could borrow piece of tape to seal my envelope and overweight Caucasian lady who claimed she was a manger told me, that they have plethora of tapes and pointed out at the shelf with huge rolls that cost $10+. When i said i just need 2 inches to secure my letter she said she cannot give me any tape for free. Really? read more

This Staples does not even deserve one star (and It seems the reviews below me would agree). My trip today marked the second and last time I will ever step foot in this specific store. The first time I shopped here, it took two employees to find a binder. The binder search lasted for ten full minutes (as the associate and Store Manager with zero customer service skills bickered back and forth). I am extremely disappointed in the "express fee" that the staff was charging to "same day print"... While it sounds like this fee is a company wide decision, the attitude I received while inquiring about the charge was enough to send me to the Staples on Banksville Road (where I received exceptional service). I hope this review is somewhat helpful, but most importantly, I hope that it is viewed as a recommendation to Staples Corporate to reevaluate the staff at 6375 Penn Avenue. read more

I love Staples, but this is the worst store. I frequent this one often, because of work. The employees never want to help. It's hard to even ask someone for assistance. It's almost as if they're hiding! If you're lucky to find an employee, they most likely have a miserable look and roll their eyes as they walk away. Especially in the copy and UPS section. It's unbelievable. There are many people who would love to have a job! My new routine is now to go to the Robinson store out where I live, right after work. I shouldn't have to go out of my way to avoid this place. Please talk to your employees about customer service. read more

I had always been partial to a different copy center but one day during a time of crisis I found myself having to use Staples. I was blessed to have ended up there Terrance and Lee are excellent. Their kindness and professionalism helped to remove a tremendous burden off of my shoulders and I appreciate them both more than they will ever know. Staples has found a great asset in those two. Now Staples is my go to store for all of my graphic and printing needs. Give Staples a try, I highly recommend. read more

Simply horrible, but the guy at the printing place was nice. Just understaffed, manager seems diss-interested and it shows. Absolute disaster of a store. I would avoid this place at all costs. It felt like a very bad wal-mart. read more

Run, don't walk away from this printing center. Staff is unhelpful. I was told it would take an hour and a half to print one color photo with no one else in store. read more

Totally understaffed . They begin your print job and then stop itn the middle of it o take care of other customers.

The bathrooms were REALLY dirty, I couldn't find anyone to help me, and I waited at the cash register for some time before the cashier hung up his "personal" phone call to wait on me. read more

HORRIBLE EMPLOYEES AT PRINTING CENTER Ordered holiday cards from Groupon. Was told by an associate they would be ready on Monday evening, I drove 15 miles to the store on Tuesday morning and they were out of paper. Another associate said they would be ready Saturday. Received a call Thursday night, called back and spoke with associate who told me the photo paper would not be in until January. He said to re-order with card stock, free of charge. Gave me his word when I was concerned and worried. Called to touch base Friday morning, spoke with another associate who said Ryan and Aaron were wrong, my order could not be placed because using card stock would cost Staples too much. It's 2 weeks before Christmas and I don't have holiday cards that I took time to plan and create. I blame it all on poor business communication and bad employees. read more

The guy in the print center screwed up my prints like three times, and also they don't have a working phone number which is annoying to say the least read more

Staples has a great supply of school supplies, office supplies, and even great software. I was surprised to see the array of iphone and ipod accessories too. read more

This place really sucks. They never open on time and get a attitude if you tell them.

The printing/mailing center is just a complete mess and the employees do not care AT ALL about helping you. I usually go to a different place to print, but the Staples is much close to my home. I have tried multiple times to get something printed here and it never works! Why, you ask? Because the employees will not help you if something does not print the way you want and are rude to you on top of it. Instead of offering suggestions or changing printer settings, like the other place I usually get things printed at does, they just stare at you and tell you they can't do anything about it! The items Staples could not print I ended up taking to my usual place and in 30 seconds I had the EXACT item I wanted printed. Also, they had no sense of crowd management. People were just forming a random lines because no one directed them and the employees felt no need to attend to people in the mailing center. I can't think of a worse customer service experience. Go anywhere else and if you can't, just don't print whatever it is you wanted. read more

This staples is literally HELL ON EARTH. the print center is like a crew of the damned shuffling around mindlessly forgetting whatever it is they're doing. I guess I should pity the poor girl who seemed so thoughtless, she might have been stoned out of her head just so she could get through the experience of working here. Either way I was standing at the counter for ten minutes fiddling with my keys and clearing my throat to even get one of them to look at me. After she finally got my resume printed she went back to this other guy she totally forgot to charge for his fax. Then another ten minutes later she finally got back to me and the cost was actually twice what fedex office would've charged me. I only came here bc it's bigger and I could get linen paper in white. I wish that were an option at FedEx but they only have natural linen. I would've been in and out feeling better about my experience and three bucks heavier. Terrible. read more

Ordered a desk offline. The desk came with a crack on the face and missing holes so we called this store to ask if we could return it at this location. We talked to one guy for less than a minute (who was far from polite) and was on hold for a half hour. So we drove to the store. The assistant manager helped us return it just fine. However the other desks we looked at had no prices, no organization to them and no one would bother helping us until we tracked someone down. Just save yourself the annoyance and go to Target down the road. Much better. read more