Went in for copy paper as it was on sale by the case. I only go in when they run the sales as the prices are much better. I generally pay between 10 and 15 dollars after rebate. The staff where friendly and helpful and I was in and out in in no time at all. I would definitely go back too this Staples again. It is also the closest too my house. read more

I bought an office / gaming chair the other day. Staff was very friendly & helpful. I appreciate being treated with kindness during my purchase. Thank you read more

We got stuff printed here for my bridal shower, and we had to emergency print some stuff that we forgot about. Everything was ready when we went and picked it up, and Shaun was so helpful. He was so nice to us even though we were incredibly stressed out, and helped us out with making sure we were paying the correct amount. everything we printed turned out great! Can't recommend here and Shaun enough read more

I am very disappointed with the service I received at the McKnight Staples stores. I bought a drone there the drone I wanted made by the same manufacture showed available on the website, but because of the price match I went into the the store to order the product. At the time, the associate I worked with attempted to order the product and ask for the price match a difference of $100.00. He worked to find an alternate item I also asked if they thought the 1 I really wanted would become available I was told no that was not so... the item that I did buy was shipped to my home however never arrived to my home UPS stated they dropped the package off at the front door I live in an apartment building that the front door of the building opens into the side walk of 1 of the busiest streets on the north end of Pittsburgh. This product is a very expensive product so when I got home I immediately checked it's not here. Reach out to UPS they advise i have to reach out to Staples, the Staples chat representative was literally clueless. This comment was not made to be mean or discourteous she really had NO idea what she was doing she eventually realizes it and advise I should call customer service and ask for a supervisor. Immediately I follow her direct (after I specifically asked if they were still open.) The line is answered by Monte after I explain that the package is actually lost after he tried to convince me I misunderstood the email sent to stating that it had been left not a door tag but the package he explains to me that there are no supervisors available.. However after a few questions he asked me for the tracking # tracking number provided Monte explains that he will immediately reship the product (Yeah Right??) I think to myself he fumbles and mumbles around and explains he's having computer problems and will submit the reship on tomorrow. The level of doubt that Monte was going to do as he stated I asked for a reference to the call that I could hold for my records he states to me that the calls are recorded and the mumbling and fumbling mentioned earlier was his supervisor standing right behind him... Yes scroll up this was after he explained to me there were no supervisors available, well let me be accurate out of fairness he said to me "There are no supervisors available they had all left for the night" This has been a crazy adventure that I feel is only going to get worse by the second.. I will update my post with the resolution if there is 1.. Yelp is a means to vent I understand they offer no assistance but to get the word out about Staples and it's lackadaisical approach to an item that has the cost of more than $1,000.00 that i have already spent for an item that was not quite what I wanted but was told would not become available for the store again (This purchase was Sunday the truly desire item available Wed. lol)) Staples I think you should just stick to pends paper and poster boards, lol that wasn't fair to read my list of items that I'm going to purchase next there to stand in front of the store appealing to customers not to shop there if this isn't corrected and corrected immediately. More than a grand and internet shopping was already out of my wheelhouse, but to have those responsible for the item getting to me after I have spent that kind of money to act as if it's pennies that's lazy and effortless of everyone that I have spoken to in this process and I will make sure that anyone who will hear my complaint does. To be continued........ read more

My impression of this store is that of a lot of very bored and confused folks in black uniform shirts, whom struggle to remember scripted dialogue with you. The building itself is awkwardly large for the amount of stock they carry. Most of the people working here know where to find pretty much anything you're looking for, but make sure that if you go in, that you have a solid plan and research done. They are not readily knowledgeable, nor equipped to research things for you. Oh, and also be prepared to have printer ink and membership rewards shoved down your throat at every turn, even if it's not what you're buying. read more

Make sure that you are of a certain stature when you enter the store otherwise the staff will make you feel like you've come there to shoplift. Talking into their ear pieces discussing who went to the register with merchandise-instead of offering to assist the customer. read more

Five stars. Last Month (in March), i was hit by a huge tragedy: The death of my father. My world turned upside down as i planned a funeral, a viewing, an estate, tears, flowers, memories, so much all happening at once and the pain. We decided to display pictures of Dad at the viewing and I ran out to the staples to put together a poster to announce the military service time and date. It was raining that day, i showed up early in the morning. I wish i knew the name of the fabulous man who helped me at this store. He was tall, wore a cacky shirt and dark pants, he wore glasses and he may have been a manager. His name escapes me at the moment but he was amazing. He assured me it would get done, he made sure the poster got done, i saw him working on the poster himself, he even saved me money and he even asked if i liked it and offered to re do it again. For his amazing heart and beyond this planet customer service skills, i sat down a month after to write this review. I wish i knew his name, he was a tall African American gentleman who went above and beyond for me during one of the most difficult times in my life. If that is not EXCELLENCE in a world of retail and sales, i don't know what is. I remain Forever grateful. read more

All of the staff I encountered besides "Leo" we're rude and unhelpful....and with a name like "staples" you'd think they carried more than just one simple basic staple. Was kindly redirected to home depot! Options unlimited! read more

Horrible management. Ashley the Assistant Manager and Ken the Store Manager seem to not value customers and don't have a clue about customer satisfaction. She seems to get her ways in talking down to people in this store from him. Both seem to be way too set in their ways and cannot think outside the box for customer input or satisfaction....they are like stale robots and may be in the business too long making them calis to the way retail operations work these days and the competitiveness of getting customers in the door. We had an issue with Ashley not price matching a very questionable item for a measly $39 difference on an advertised Kindle HD in the Best Buy Ad. Sorry, we are not that tech savy as you proclaimed to be and don't recognize their is a previous generation Kindle HD and current generation Kindle HD. Common customers looking for presents for others don't...... they look the same and are of equal retail pricing. None were the new HDX model so why would we know the difference? We were even going to buy their insurance policy on the product which they make big money on. Bottom line, we felt like we got taken like a fool since we called first to make sure they had the product in stock, then drove over 10 miles to get there since all the local Staples were out of stock on the product. We were so dissappointed with this Staples store that we took time to call Ken the Store Manager the next day. He said "she did her job", said he had another customer, and then hung up on us!! Wow.... what an idiot. I can't believe that Corporate Staples would approve of this situation. These select employees and how they treated us, really got us feeling a certain bad way about Staples now. They both obviously need retrained. Do yourself a favor, go to Best Buy, Office Max or another Staples read more

I am very disappointed with the service I received at two Staples stores. The first was in Butler, PA. I bought a laptop there at the end of 2013. At the time, the associate I worked with, Corey, was great. He worked to find a laptop and fit my needs as a college student majoring in accounting. I left with a laptop that I thought was reasonably priced and felt like I did not compromise. After that, I have not had a good experience since. About a year later at the end of 2014, my charger stop working. I paid $80 for a replacement charger that was poor quality and could not reach from the plug beside my desk to the top of my desk because it was ridiculously short. This summer, once again, the charger stopped working. I went through the summer without a laptop and only used my tablet that I did not purchase at Staples. Because school started again, I decided to go get my laptop looked at just to be sure it was the charging port instead of the actual charger. This time I went to the Staples located in Ross Township, PA off of McKnight Road. There the tech support man plugged my computer into a universal charger and it immediately began charging. He told me that my old charger may be covered under warranty but I would have to go to the Butler store because there was no way to look it up. I also realized that this universal charger was only $65 a year later and it was not on sale. $65 is the regular price. This charger is way longer and seems to be better quality. The tech guy even was surprised that they would sell me the charger that they did instead of the cheaper, longer universal charger. Then, when he opened my computer, we noticed a slight crack. I asked how much it would be to fix and he told me it would be better just to buy a new computer. I told him I was not going to do that, since my laptop is barely two years old and the crack was just on the very top screen and is barely visible when the computer is on. However, it was effecting the touch screen. I asked if there was anyway just to disable the touch screen. He told me that it was impossible to disable the touch screen and it would be $599 to fix the screen or he would have to get a price quote on the parts and labor. He then said it would be easiest and cheapest to buy a generic screen from amazon for $50 and find someone to put the screen on and walked. I have no idea what screen to order nor do I have anyone to fix the screen and would have like to have received the price quote, even if it was days later. Then, we waited at check out for a long time to check out the new universal charger, after we had to wait at the tech center for five minutes to even get the poor help we had in the first place. Between these two experiences, Staples seems to be slow, very uneducated and money hungry. I say uneducated because when I went home, all I had to do is google "how to disable a touch screen" and I could disable the touch screen myself with the step-by-step directions found on the first site that came up. I feel that your stores have taken advantage of a poor college student who needs their laptop to get an education. If I could take back buying my original laptop, I would immediately go to another electronic store. I cannot believe the lies I have been fed by the last visit. Never again. read more

After sending a copy of my resume to be printed 30 minutes prior to arrival, I informed the associate behind the counter that I was there to pick up my resume. She looked at me as though I was stupid and told me that she couldn't print anything for an hour. I informed her that it was only a two page resume and I needed as soon as possible. She repeated that she couldn't do anything for and hour two which I requested to speak with her manager. When her manager came out he told me that she couldn't print anything because she was in the process of printing out holiday cards and that there is an hour turnaround. I look at him and stated "if there is a turnaround then why would your associate not tell me this so that would not of been a problem to begin with?" most people in customer service would recognize that their associate made a mistake by not trying to inform the customer. And the fact that I needed to pages printed out from a completely separate machine and the manager pretty much refused to even acknowledge the mistake that was made on his associates part is the reason why I will never, ever be a Staples customer ever again. Not to mention she was rolling her eyes from behind the counter. Really professional read more