I ordered some custom wrapping paper after hearing about it on social media. The final product was so good and sturdy quality paper. But unfortunately Staples got overran due to this trend going viral. It took 3 week's longer than expected to be ready. The employee who checked me out and I had a nice conversation. Just beware if you're getting something from a trend that's gone viral to have patience. read more

Erin is rude and terrible at line management. Why go to staples when there are other options? It's definitely not to have a passive aggressive employee be rude because I'm standing in a line queue that she decided is not the queue today. Bad communication and unkind. Will not be back. read more

Very rude from a female named Erin. Manager? I was entering . She said there closed but I only wanted to ask a question. Not purchase. There were still people in line buying she refused to answer any questions about a phone card they were out of. And just stared at me like I was trash I hope I never have to see her again read more

If I could rate this negative stars, I would. The customer service is terrible. You can't print anything the way it's advertised on the website. I've come in twice and all 3 staff members I asked for assistance were extremely rude and didn't even try to help me find a solution. Go absolutely anywhere else. read more

Wow! I logged into leave a negative review due to the argumentative and rude nature of their employee, Andrea. However, I see that I'm not the only one that's had a bad experience at this location. I will NEVER return to the Oveido Staples. I've never been to this location and only went to make an Amazon return. After joining the LONG line, I noticed that all Amazon returns were being processed in this line AND there was a regular sales line. Four customers were handled in the Amazon line while at least 3 were processed in the regular line. As the customer in front of me approaches the counter to be helped, Andrea literally asks him to move while she takes a customer from the sales line. The sales line customer approaches the counter and isn't ready. Do you think Andrea apologizes to the gentleman in front of me and actually helps him? No. She continues to help the customer that isn't prepared and doesn't even acknowledge the line. She makes the rest of us wait. When I said that she needed to help the customer who was actually there first, Andrea LIED and said that she had to help the other lady because no other registers were open. She said that the sales line comes first. It is worth noting that as soon as she made the guy move, another employee started to ring up another customer in the sales line. When I refer to that, Andrea disregards my question and asks 'Are you making an Amazon return' as if 1 - the gentleman isn't still waiting patiently and 2 - I'm not holding items for return. The guy left so Staples lost that customer and while another competent person (unfortunately, I was too distracted to ask her name) helped me, Andrea was sent to the back. Was she sent to discuss her loss for the company or to learn how to treat customers? Nope. Did the manager who witnessed this incident apologize to me? Nope. Did they try to help the gentleman to keep him from leaving? Nope. Clearly from this incident and the other recent reviews, Staples does not care about their customers. Hopefully, this helps at least 1 other person - Your money and time are too valuable to be treated this way. Don't go to this Staples in Oveido. Let it close, which is what will ultimately happen with this caliber of employees like Andrea (a rude, disrespectful, confrontational liar) with no respect for customers. The Office Depot down the street is BETTER! read more

I had called here and inquired if they had a particular item, which they had. I had to head over to Oveido because the Orlando location had already closed and I made it to this store with about fifteen minutes until closing. Not a big deal, I was looking for one particular item. I asked at the counter which aisle and was told it would be in two aisles. Anyway, I wondered both aisles, seeking this item out and could not find it. I did have the staff watching me seek for the items but no offer of assistance. Finally I found it and a girl came over and told me they were closing the check out counter in one minute. I we t and paid and was on my way. Service was not rude, but not friendly and/or customer orientated. I was in Office Depot the week before and they were extremely helpful. I get it, it was the end if the day, but it would have been nice had they offered a shred of help. read more

Staples - Printing Services Near Me - Oviedo, Florida

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They need better customer service in the print and copy machine. They now do Amazon shipping but dont have additional staff. Usually its one person working the whole dept and its hurry up and wait. To le thats the biggest dept in Staples but the less one staff...hmmmmm read more

Today was the last day I will use this store. Their staff behind the print and returns counter are consistently absent and/or rude. After 4 -5 visits over the last few months, I can confidently say the staff is the rudest customer service employees I have had to deal with in a retail setting. First, every visit has been a 5 - 10 minute wait - wondering if anyone worked in the place and having to go back and forth to the cashier line to ask for assistance. Second, I am deaf so when I ask for clarification on their instructions they become curt and rude. I will never use this location again. Staples, train your employees on customer service. read more

I have shopped in the Oviedo Staples store for over 25 years. Service has never been their stronghold but there has also never been anything that occurred that would compel me to ask to speak with a manager and/or write a review, until today. After today's episode, I can say that as a CPA & Controller for a multi-location, multi-billion dollar corporation, I'll be pulling our corporate Staples account, effective July 1, 2025, and here's why. First, the man working the Amazon returns was so rude and short with me as he acted annoyed that I didn't know what he expected of me. There was no conversing. I guess he thinks I should know their process? He acted exasperated as he said he was "waiting on me." Honestly, I was waiting for a prompt from him, as I didn't understand the next steps for my Amazon returns. I stated to the man, "can't you just ask me nicely? I said I don't know what you need. He stated he couldn't help me if I didn't know what to do which is when he said he was waiting on me to show him a code. I stated, "can't you just let me know that? I'm not sure what the steps are." At that point, he told me he can't read my mind! I was flabbergasted at that comment and stated that I thought he was being extremely rude and it was really unnecessary. In my mind, I'm thinking, " What is going on here? I simply came to send back two Amazon returns but what I got out of the exchange was I was bothering this man! He gave me a print out and said here you go Karen. Boy, if this is acceptable behavior and conversing with a customer then they (Staples) have really lost their way in their business. Of course, things continued to go downhill. I made the bigger mistake to think the manager would want to know what happened and would care how I was treated so I asked the man to please call his manager. He refused and said his manager was in a meeting. I then went to the photocopy area and asked the woman working that area to please call her manager. She asked me why and I briefly stated I had a poor customer service experience with the man at the Amazon counter and wanted to share it with their manager. After waiting a few minutes, I asked the woman if the manager was coming and she said, "She's very busy." I waited a few more minutes when I noticed the male clerk speaking into his microphone and smirking which led me to believe he was speaking to his manager, who still had not come out, about the incident and his rude behavior. At this point, in my wait and seeing that the manager clearly didn't think an upset customer took priority I really thought about just leaving. Why bother? After considering that option, I felt that it was still the right thing to do to report the poor customer service. So I waited a few more minutes. When Erin, the store manager finally arrived, she seemed rushed, and not at all open to hearing my concern. She didn't greet me, just rushed behind the counter and looked at me. I asked her if she was Erin, the manager and she quickly answered yes, how can I help you? I then introduced myself and started to explain the experience I had with her male employee. Erin stated she'd already made up her mind that her employee did nothing wrong and stated "several" customers already informed her that the employee did nothing wrong. I thought that was an interesting take on what happened because there was one woman who walked up to check out after I was finished up at the Amazon counter and then that woman immediately left the store. I seriously doubt anyone who heard the rudeness from the Staples employee would have made it a point to cover for him and there were no other customers in that part of the store. So who were the "several customers?" That's when I realized how sad this entire episode really was. The employee gets away with arrogant, rude behavior and the inept manager is incapable of dealing with a troubled employee who's going to continue to cause the store issues. Erin is in over her head, she's probably hard up for people who are willing to show up for work and because of this she will tolerate unacceptable behavior. She's clearly not capable of handling a customer complaint and her male employee knew this and knew he would get away with his rude behavior. I try to give people the benefit of the doubt but I was literally dumbfounded how poorly the man and the manager are at treating people decently. So sad! What's even more sad is the fact that this type of poor customer service is defined and condoned from the top-down. And that is why I must that pull my corporate account from Staples. We have 35 Florida locations who will utilize Amazon for our weekly orders. I won't give the value in lost revenue that Staples will experience from this one incident but suffice it to say that it's a very large number. read more

very good customer service store. i had an issue with a refund and Beth was very patient while I fixed my issue.

Just returned from the Staples in Oviedo, FL. I have shopped there from the day they opened 15+ years ago and have never been so rudely treated. MY RATING IS ZERO!!! I was returning an Amazon item. I nevr knew Staples provided that service. As a result, I did not know where to go in the store to do so. The Amazon package in my hand must have signaled the clerk why I was there. I was rudely told to step behind a green line that I had not seen and was off to the side of the counter. I tried to explain I did not know where to go and was looking for a sign to information sign. Again, rudely, I was told to step behind the green line. Looking around, I found the line, behind a half-wall. I stood for several minutes while the clerk completed the sale for the person in front of me. Then, she called another customer from another line to service. I left. I will never return to Staples and I will tell everyone I know how rude Staples is and to shop at Office Depot!!! read more

Can't really find what you need. Might as well shop on Amazon. Associates are not helpful or attentive.

if I could give this store a 0, I would. i went there today to return an amazon order. Customers came and went. came after me and left before me. I was told by the manager,Erin, to stay behind a line wait and stay there in the rudest way I have ever been treated im a public space. I suppose this store is closing bc nobody would ever go back there. DONT GO THERE the first time. read more

Stoped by to pick up printer cartridges for the office. The staff was amazing and assisted me right away to find the correct version. Always been a fan of Staples and look forward to visiting next time to get new office supplies. read more

Staples - Printing Services Near Me - Oviedo, Florida

Went to the Staples to purchase an item that is one sale monthly. When I asked a clerk if it was on sale this particular week, she responded "you'll have to download the app & check." Not willing to look it up for me. So now that I have the app, I checked the sale flyer and this week it is on sale. Made the 30 min drive back to the store, was checking out & the item rang up full price. I explained to the cashier & the manager that the item was on sale this week & her response was "that's not what the register says." I showed her the app & she was unwilling to override the register & give me the sales price. Stated she had to "do a ticket." Here it is, 24 hours later & the register still hasn't been updated. I now see why so many stores are going to the self checkout model as the store clerks & managers add nothing to the shopping experience. read more

Went to buy portfolio covers for a presentation. They only came in packs of 5. We found single ones on the shelf that had apparently been opened. We needed 6 total. The store refused to sell us the extra portfolios even when we offered to pay for two full Packs. The general manager was very condescending and rude. Also, no toilet paper in either bathroom. Do not recommend. read more

Came in to do some simple printing on a specific paper that I needed ... I've done this at other locations and the woman working the printing center on march 15 around 6 pm was terrible. Not only was she snarky she didn't provide any help or other option and basically told me to leave. All I have to say is go to a different staples. read more

I had the absolute worst experience with Karen the store manager that I've ever had at Staples, this morning. Started by her frustrated demeanor when stomping from the back room because an employee needed help with my question about honoring an advertisement sale posted at the store. The ad CLEARLY stated they will price match 110% "any competitors price". It had no conditions, no 'see details', no exceptions at all. Well guess what... Karen came out completely resistant to honoring it. Even to the point where I said it was false advertisement if they weren't going to honor it... and her response... "OK". She didn't care. She didn't want to help. She didn't even want to know the competitors price was to see if it was close. She didn't try at all. She made rules up as she went along because it was about her winning the argument, not putting the customer first. Not to mention it took 2 hours for the whole ordeal and I was the first person in the store in the morning. Super slow. You know I walked out thinking to myself... if this was amazon... this would have never happened. Customers have choices and don't need to deal with managers like this. Toys R Us, Sears, and other major retailers are filing for bankruptcy at a staggering rate... and customer experience like this, I guarantee, will drive you faster to the bottom. Today, Staples loses. I went to their competitor OfficeMax right up the street and happily gave them my business. I may be a drop in the bucket to Staples and that's how they treated me, but just a few more of those will turn a community thanks to review sites like this. For me, I won't ever be back again. Thanks Karen! read more

Staples - Printing Services Near Me - Oviedo, Florida

This store is 100% stealing from clients. I had a 23 page fax to send and the cost was approximately $2 a sheet (so around $46 ). When I mentioned to them it cost Staples no more than having a phone line, I was told it is Staples policy to charge that rate. Whoever the corporate gurus at Staples are, take a good look at Sears history. You will see Sears refused to see people changing snd who know longer wanted dated clothing. The customers left Sears and Sears had to close their doors and the people shopped elsewhere. Staples you refuse to recognize new technologies that people know when you are stealing from them and they "will" abandon ship. Faxes that are scanned and sent as an email should be free, complimentary or the cost it takes for a Staples worker to send it. STOP RIPPING PEOPLE OFF STAPLES, We see and know how cheap it is to fax these days. A hundred percent markup on faxes is hideous. You should listen to your customers and stop charging them almost $2 a sheet to fax when it cost you less than a penny to scan and send it. FYI. I WENT TO ANOTHER business and they faxed all 23 pages for FREE and I will continue to be loyal to them as they are loyal to me. read more

I'm not sure about everyone else's negative reviews but I love the Oviedo location! I sat with my laptop for about 2 hours creating address labels and Sandy helped me through the entire process while also helping other customers and answering the phone. I also came back a few days later and she helped me again to print more labels from my USB. read more

Well I wish I would have read the reviews on this place before I decided to drive over here. Horrific Service from Manager to Employees. They obviously don't give a shit about business and customers here. I politely came in and asked for same day express printing services which I am more than happy to pay the premium for. After waiting 20 minutes for assistance, a manager finally came over and said I should just go online and if I wanted same day services I would have 3 more minutes to do so? What kind of crap is this? They're open til 8:30pm tonight and the cut off for a simple 30 copies is 2pm? Sounds like extraordinary laziness and just incompetence. I'll never be returning nor using Staples again!!! Stay far away from here. I will be using any of their competitors for sure. Worthless...... read more

Excellent customer service. 2 staff offered help. Cashier was friendly and asked if I found everything. Store was clean and well stocked. Found everything I needed quickly. read more

Not sure who was worse... the cashier or the manager. Neither of them were able to offer any help or solutions to my printing needs. They both just pointed me to self-service. read more

If you know what you're going in for, go for it. But if you need help or need to return something, go somewhere else. Management at this location is a joke. I worked in retail for 6 years, have been shopping all my life and have never experienced such horrible service from some High school graduate "managers". I went to return an item on the 16th day, I do realize they have a very short 14 day return policy, but the item was new never used and still in the plastic wrap. They didn't refund it, I would have been fine with a store credit. She was very rude saying "Do you want me to read you our return policy out loud" and stuff of that manner. I asked her if I could return it with No reciept as it says "Items with no reciepts will be given the lowest store price in form of a store credit" Fine, do that for me instead. She was ill-educated and nasty, she then got me a manager at my request, who came out of the office with a McDonald's burger in his hand saying they don't take refunds after 14 days. How professional is that, and not even hearing what I had to say? I left, very irritated and insulted that these people are even hired to work in customer service/retail. 2 days later (day 18) I was able to return it at a different staples in Lake Mary for a store credit, with no problem at all. I used the store credit for a misc. purchases, but I can assure you I will never shop or support Staples again. read more

Located in the Home Depot plaza at the corner of Red Bug and Aloma /SR 426. Nice Staples location. I have used the copy center inside several times and have been very happy. The service is great, suggestions helpful and turn around very timely. Bonus, they sell stamps. Pricing was good and work has been completed perfectly. Store has good selection of regular and sale items, pretty busy on weekends and back to school shopping times. read more

We purchased office chairs here and were quite happy with their quality. We've also purchased laptops here--they have pretty good prices and their staff can answer questions. I've dealt with their service department before, but mostly we've agreed that there wasn't a solution to my problem so have tested their work yet. They have good prices on paper, computer printer ink, notebooks, the whole gamut. I love that they recycle ink cartridges here. We've also had them print large poster sized photos for us and we were very pleased with the results. We like the membership program and often get good discounts because of it. read more

Manager would not honor the price match policy for 110% said not the same product even when proof along with UPC barcode was provided. which matches the UPC product of the item in store. The manager was rude & walked away. When I showed her staples policy she said well that's online and you are buying in store. I asked for store policy she said that was online. read more

Tried ordering a print job online. Got the order all set up and it told me my account ID and password were invalid. Two or three times I set up new accounts and passwords and it still wouldn't recognize the account in the print/copy section of the website. One hour later I gave up and tried Office Max. Had my order placed in 10 minutes and saved $80. read more

WOW, by far the RUDEST manager I have ever encountered anywhere. All she had to say about my problem was "I'm not sure what you want me to tell you". Luckily the employee helped me the best she could. Never seen a worst manager just stand around and gossip with the cashiers and do nothing. They lost my business after this. As I'm writing this I turned around to look, and the manager is still standing doing nothing to help, and just talk to the cashiers. Did I mention she was hands down the rudest manager, I think I did but someone should train her. Absolutely awful. If you need help don't talk to anyone except the employees at the printing area. Only helpful people on the store. read more

Every time I make the mistake and go in this store I always leave wondering why I went back. They have desk chair on sale that said limited availability in the store. I go in search for associate and she says yes we have one. On line it says available in store only. I wanted to verify the price with the associate and said this is the correct price? She then says we can not honor the price because there is no stock on line. What? It says in store only. read more

Went to print shop area to print and bind materials. Service was poor and attendant made no effort to accommodate simple requests. Once is enough for me to never go back. Found a motivated local printer. read more

Better check the return policy! It stinks! I bought my parents a home phone for their new home. Once they got all settled in they decided they didn't need it anymore. I went to return it and even though it has not been used, Staples has a strict 14 day return policy and would not take it back. It was an $80 phone! What am I going to do with an $80 phone! 14 days is a terrible return policy and will make me rethink anything I buy from here again. read more

I lost my receipt for items purchased here and needed to return one item. It is a Staples specific item but because the item was purchased cash and I did not have a receipt they would not return it. I could see if it was an electronic, or high priced item, but it was a Staples brand pack of laser jet business cards. Office Max will have all of my future business. read more

Staples has lost my business. First of all when you call you will not get put through to the tech dept. you have to go personally. I had one of their techs come out to solve a problem with my HP Printer Scanner. He got it to function but only temporarily. He was supposed to come a second time but did not show. Since I couldn't scan a document I had Staples scan in store. Guess what? The scan never went through but they don't issue a refund. I will be buying office products including more computers and printers but it won't be from Staples. I only gave it one star because I couldn't post with zero stars. read more

I paid for a cut order at Staples and the cuts came out lop sided because the technician loaded too much paper into the machine at one time. The machine was also old. It was 900 sheets of photo paper. I bought the paper at a different store. However, they offered to re-do the order and supply an even higher quality paper at no charge. The best thing is that they got it done within an hour! read more

I was able to find most of what I was looking for, but I stood in line at 9:00 at night for 40 minutes while other employees were busy cleaning up the store for closing. I'm sorry, but you can do that after closing. read more

Don't buy their warranty plans! Purchased an HP Officejet Pro X476dw 7/5/2013 with their warranty plan. The All in One HP has completely stopped working. Made initial contact 2/19/15 with Staples Warranty division- was first advised that in 4 hours I would get a call back. 2/20/15 called warranty division back to follow up and oh wouldn't you know it- it's actually 4 days NOT 4 hours to get a call back. I use the all in one in a very busy office environment and we are suffering greatly without it but that does not seem to concern Staples. Visited the local Oviedo store on 2/23 to see if the manager could help me. He took copy of warranty & said he would call be end of day or possibly first thing the next day. Waited patiently thinking surly a store manager would help get this resolved, especially since our office does so much business with their store. Lunch time next day called the store, he was off for the day! Called the our account manager on 2/23- still no help. Doesn't sound like they are really in the warranty business- what a scam! read more

We are a new business here in Oviedo. We had a problem, a mistake that was our fault. The supervisor, Shawn fixed and took care of the issue....We are very grateful.... read more

Stephanie at the copy center gave me some really great ideas. Thanks!v excellent customer service.