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    Ask the Community - Staples

    iMechanic

    iMechanic

    (10 reviews)

    Dropped off my xbox, they told me a price in a voicemail I tried to call them back several times to…read morepay or get a update but nobody answers, I look online and now it says they are permanently closed, so what they just get to close and keep my xbox? Awful service and my poor xbox is forever lost.

    Currently here, paying them a SECOND time for a screen replacement. I live in Missouri, and my…read morescreen had went black and was unusable. The screen was not cracked on the front, but was cracked on the back for the past 2-3 years. Ive had it for 4 years. It is the iPhone 11 Pro. When i brought it in about 6 weeks ago, they replaced it. About a week later, it would glitch and start pressing buttons and doing stuff on its own. Since I dont live here, I just had to deal with it. I would press the power screen to shut off screen and then start over and close out of things. I tried calling and emailing to get a refund for their lifetime warranty. Well Friday, the screen slowly dimmed all the way to black again, and I emailed them again for a refund to get it repaired in Missouri. Well, Monday it started working again, and Wednesday, once again, dimmed to black and unusable. I have not dropped the phone and it has had no water damage. The first technician did NOT notate the phone had a crack on the back of the phone. I am 100% of MY PHONE having a crack in it for a couple years now. This is bad business. My livelihood is from my phone. It's how I make a living, get directions, and do work as I own a business and work a full time and part time job apart from that. I am now being charged an additional $112.87, plus the $172.71 I paid. This lifetime warranty is no good, if their employees are not taking the proper, neccesary notes and steps to keep track of every device they handle. Need to train people to slow down and have a checklist. I feel screwed.

    Staples - copyshops - Updated May 2026

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