Yes, I'm putting in a review for Staples. Why Staples? They are all pretty standard right, you get your supplies, they ring it up and off you go! Nope. Not here. Here, they know me. Well, the manager does. He knows me by "post it girl". This is where I stock up on post its. It may not seem like much to you, but it's pretty darn special to me. No one knows me or recognizes me back home and I LIVE there. Here, I get a welcoming committee. Everyone here is polite and personable. Everyone here is chatty. And everyone here knows, I'm Ericka and I love post its. That alone makes me feel VIP. And as you know, I wear an invisible tiara, so me loves that!! If you live in the area or are breezing through, stop by, get your supplies and share a smile with some really good people who are more than willing to help. read more

I generally do not leave reviews for retail venues. However, staples is a business oriented supply and service store. While they may have supplies for business, their customer service is the most awful thing I've ever experienced. They are woefully understaffed, the staff is woefully indifferent, and if you do not know exactly what you want and where it is, you will not have an easy time at this store. My chief complaint is the UPS and business communications center. If it is staffed at all, it is apparent that the staff does not really care about what they're doing. I guess I am having a hissy fit because I don't like being ignored when I am trying to use and pay for a service. I was very lucky that a staff member from a different store was observing Bennington and she went out of her way to help me while the staff of the Bennington store was worthless. Staples provides access to business supplies and technology and is in my mind a vital asset to business. It is a shame that this particular staples seems to be engaging in a suicide mission to put itself out of business. Hopefully future customers will take the lack of service into account when they shop here. The store has plenty of items which are necessary for business. Just don't expect anything, but very basic, minimal services when at the store. I am done complaining. read more

I shopped locally (Bennington, VT) to find a Display Port to HDMI Cable. A staples employee was in an aisle, and I asked where I would find this part. He pointed to the next couple of aisles and didn't want to take the time to assist a customer exactly where to find this. I searched and was not able to find what I needed. I asked another Staples employee walking by, she said she would check her computer and let me know if there were any in stock. In the meantime, she cashed a couple of shoppers out and I went up to her and asked if she found anything. She said they don't have it in stock, and I asked her if they had a computer person more knowledgeable to find a capable part. She said I will be with you shortly and was cashing more customers out. Not very good customer service. I ended up leaving and ordering this part on Amazon and even paying the shipping fee. read more

This is like a B-school textbook example of a dying store. Everything about it screams that they're out of money for the basics--demo products don't work or are just missing, especially in technology; they're dreadfully understaffed and staff is completely unmotivated. Then there's the physical space. It's completely filthy and run down. Shelves are broken, the floors are destroyed, there's evidence of a basic lack of maintenance everywhere. If you went into a Blockbuster Video about five years ago, it looked like this. Shameful and inexcusable. read more

I placed an online order for store pickup at the Bennington Vermont store. When I arrived I was the only customer. The cashier started helping me gather my order, but when a line formed at the register, she told me to wait and proceeded to help the other customers. I had to wait until everyone was checked out before I was able to complete my order. Horrible customer service. Why use store pickup service if its less convenient? This store needs to shutdown. One of the worst for customer service. read more

After my first review I have been contacted by several Staples employees, and left with the feeling we have your money so forget it! Poor customer service read more