The staff is great, very helpful and knowledgeable. Sometimes the line is long but moves fast. I've…read moreonly had great experiences coming to this location. I had a huge speaker that I needed to box and ship and they took complete care of it. The boxed and padded it, taped it up and shipped it out giving me the tracking. I'd 100% recommend this location for your shipping needs.

Fantastic young gentlemen that work at the Broad St. Plaza UPS store! Shout out to Sebastian and…read moreJustin for your kindness and your help. I had a FedEx label, not a UPS one but they still helped me and printed out the label and taped up my box for me!!! It's nice to know there are people out there who care! Thanks so much guys!!!!! You guys ROCK!!!!!!

Excellent service! Jon was very helpful and cheerfully assisted me with a unique problem. He quite…read moreliterally went out of his way to retrieve a pair of eyeglasses I had left at a nearby restaurant, brought them back to his store, packed them up and shipped them back to me several states away. Thanks Jon! Much appreciated.

Needed to return an article to Amazon. I'm always assisted…read morethrough the procedure by the person(s) behind the counter. No fuss from anyone! They make it easy.

I have never had a bad interaction there is over 15 years. Not perfect customer service but quite…read moreadequate and they have always given me decent advice on technical issues

This place never ceases to fail me. Years ago, I went in looking for a text to speech GPS and went…read morein looking for some guidance and product explanation. Which Garmin or TomTom had that feature? Which offered other country/city maps as additional features--free or for a price? The gentleman who was 'helping' is still working there, but he was barely working, then. His customer service assistance? "Call TomTom and Garmin and ask them." So, I went to Target in Keene where all of my questions were asked and answered and Target made a $400 sale. Last autumn, I ran in to Staples, again. I don't know why I persisted in my idealism. I needed a teensy PC laptop for some work which performs only on Internet exploiter--imagine the horror--but I needed a small and portable machine. The same 'gentleman' offered to assist and--again--offered me no answers to any questions but for the fact that this machine did support ie. No offer for initial setup or information about quirks not even an offer of the dreaded 'insurance fee' wherein places like Staples and Best Buy charge you Estes up front to get repairs and assistance for which you will still ultimately be charged on the backend. They are the only 'game' in Brattleboro, but I should always opt to drive to Target in Keene. Unfortunately, I didn't. I popped in yesterday with two quick questions about my machine. The tech 'support' guy was amenable to my questions and said he'd be right back with s price quote. I was incensed! I told him I would not be paying for such a petty thing and I left. But I turned around and went back in to complain to a manager! His response? " Of course we charge. Would you expect the car dealer to give you free oil changes?" As if Staples offered anything akin to the worth and value of a vehicle. He nastily checked at least my keyboard functionality but was pretty condescending--and sloppy--throughout. I understand this is a chain and there are corporate policies in place. But I also understand Brattleboro is a smallish community and these morons make no adjustment for that. I also know that I've had cashiers at other Staples who couldn't--actually could NOT--make change without the computer/cash register doing the math for them. And I mean $20 minus $2... So, thanks Staples on Putney Road. Thanks for maintaining an employee and Sercixe standard way below the median! Here's to never giving you another red cent!

They handled my shipping order with care and confidence. I was shipping a painting to California,…read moreand felt very confident that it would get there safely.

Read your receipt carefully. I asked for a crucial delivery to be sent overnight. I was assured…read moreby the clerk that it would arrive by the end of the next day - guarenteed delivery. I repeated this to my wife when I left the store and entered my car. When it didn't arrive as promised, I checked my receipt and it had been sent 2nd day air. I called the store and they said the clerk denied saying this me, said I wanted a less expensive shipping method and they supported her. I didn't want a refund. I would have paid any price to get it there on time. I expected honesty. Save yourself potential disappointment if a shipment is critical and check your receipt. I felt like a fool and the recipient endured unnecessary hardship. Williamstown, MA - Note that others had this same problem in other reviews.

I've mailed from this location several times and have yet to wait in any lines. I almost didn't…read morepost anything, as I'm afraid more people will start showing up.

I was videotaping in my friend said I didn't need to and she was right when I went in there they…read moretook my Spectrum box and emptied it and then they took the barcode of my Spectrum router and modem and put it in one of their boxes and gave me a receipt. Everything was quick and easy and now they're reliable for it if something happens. I also took a picture of my receipt just in case but everything went very well. Very happy.

Jordan is the BEST!!!! So cheerful and helpful!…read moreShe helped me with a very heavy return. Whipped out a cart came to my car and helped me get it into the store. THANK YOU!

I arrived late with a package after driving 1.5 hours to ship back to Comcast. They were super…read morefriendly and accommodated me. I will certainly use them again

Usurious charge to pack a guitar for us , charged 107 dollars and it was in a hardshell case…read morealready. Fedex charges 25 flat rate for exact same job. Other UPS stores 45 to 65 Max. Stay away from these guys , very unfair and price gouging rates

This FedEx location has been like a breath of fresh air from the start. I am very impressed with…read morethe quality and service this team provides with every order placed! Dana has been incredibly helpful, and she works diligently to ensure the results match the expectations. This location handles orders rapidly, with fast turnaround times -- I couldn't be happier with the service! Thank you Dana and the team!

Very disappointing experience at this FedEx location…read more I came in with a prepaid package in a reused shipping box. There was an old black-and-white hazardous materials marking from previous use, unrelated to my shipment. I fully understood the concern and was willing to remove it immediately. However, employees Rory and Gracie refused to provide even basic assistance when I asked for scissors. After I explained that the package contained shampoo (not hazardous materials), I was still told they would not accept my shipment even if I removed the old label. I was told the only option was to buy a new FedEx box or place my current box inside another box purchased from them. As a result, I had to go back to my car, spend extra time removing the label myself, and return again -- wasting my time and causing unnecessary stress. What made this worse was the rude and dismissive attitude from Rory and Gracie. This was not a complicated situation, and it could have been handled professionally and respectfully.

This Fed Ex is a joke. EVERYTHING we order and is supposed to be delivered via FED Ex doesn't get…read moredelivered and is always delayed then they call and ask us to come pick it up, which is 40 minutes from our home. If we wanted to drive to pick it up, we wouldn't pay to have it delivered. Lazy employees. Literally the worst. The sad part is we order from Butcher Box and then the meat is bad when we finally receive it. This is the 3rd time this has happened with the meat and will be the last. We'll switch to Moink who delievers via UPS and has a lovely driver who drops stuff off to us. Not sure why UPS can figure out how to deliver packages when FED Ex can't. Terrible store. Don't use them.

Arrived 10 minutes before closing and the lady at counter asked me if i was just dropping off. I…read moreresponded by saying one of my packages needed a label. Her immediate response was i close at 2! (She was helping one customer). I looked at my watch with 7 minutes until her apparently iron clad deadline and asked her what i was supposed to do with that information? She blurted come back monday! I laughed at her. The guy being helped told me UPS in Lebanon was open until 4. I went there, i will now always go there. Arrived 10 minutes before closing and the lady at counter asked me if i was just dropping off. I responded by saying one of my packages needed a label. Her immediate response was i close at 2! (She was helping one customer). I looked at my watch with 7 minutes until her apparently iron clad deadline and asked her what i was supposed to do with that information? She blurted come back monday! I laughed at her. The guy being helped told me UPS in Lebanon was open until 4. I went there, i will now always go there.