My experience was the worst ever in all my years of going to this location. They have a very high…read morestaff turnover and many don't know what they are doing in their jobs. This location is the most unorganized and unprofessional. My eyeglasses were ordered incorrectly, they reordered them and I never received a call back that they were in. So I called at 2 weeks later and the lady said I picked them up already which I didn't. Then she needed to check on them, called me back and said they were correct the first time, which they weren't. I couldn't read a thing once I put them on. So I asked to speak to Doctor Avilla and she said he doesn't speak to customers. That is very poor customer service when you have a question on your eyes you need to speak to the Doctor who did the exam. She then says to make another appointment. That was the wrong answer. They have totally lost a great long term customer along with 5 other people that I have talked to about this situation. All I asked for was to speak to the Doctor which isn't allowed per that location. Again very poor customer service.

I went to a different MyEyeDr location for my annual eye exam this year because I had such a bad…read moreexperience with the last location in Carmel. Dr. Judson Avila was wonderful and took good care of me and explained everything to me throughout the exam. The whole staff was wonderful and greeted me with extreme professionalism and kindness as soon as I walked in the door. The technician took me to get my eyes checked and she was a spitfire with a great personality. Buffy, who handled my new prescription and glasses, was a great help in helping me pick out my new glasses and explained everything to me very clearly. The whole appointment lasted 30 minutes, which was quick and easy, so that is another bonus!! I can definitely say I am happy with this new MyEyeDr location and the staff are much better and professional than the staff at the Carmel location. The ambiance is better and more attractive looking than the Carmel location. As long as everything goes well with my new glasses from their lab, and arrives on time for me to pick up at the location, then I am a happy man and will continue to come to this MyEyeDr location for my annual eye exam. I highly recommend this location for eye exam and vision care. It's terrific!

I have been a patient here for over 20 plus years. Dr. Forniss and her staff are professional and…read moreresponsive to the needs of the patients. Most members of my family are patients of Dr. Forniss. Dr. Forniss is thorough and does not rush you when you are there. She listens to your concerns and makes the appropriate referrals. Darrel is a family favorite because he is amazing. Darrel knows the types of frames I like, he has the latest frames when I make my selection. Forniss Optometric is absolutely AWESOME!!!!! Bring DARREL BACK PLEASE!!!

I've been going to Dr. Forniss since I was in high school…read more As always Dr. Forniss makes you feel like a family friend because she's so welcoming. She's very personable and i always feel comfortable when I'm there! I'll brag on the staff... they're extremely nice and helpful too!! Thank you Dr. Forniss and staff for you awesome customer service . P.s.... the store is clean too!!

Drove all the way from Zionsville on Saturday. Sign taped haphazardly on the door stating Saturday…read morewas by appointment only. Would have been great to know. Can someone please update their social media. Also based on the care of the signage, lawn and porch, owner didn't seem to have much pride in his business.

They have Swissflex, need I say more? They are the only ones that carry Swissflex, in all of…read moreIndiana; not just Indianapolis, need I say more?? Heather was super helpful and knowledgeable about processing insurance benefits and getting my glasses ordered. She was also knowledgeable about what I would need to fix a broken pair of frames I was still rocking because I cannot for the life of me find my only other spare pair. In the heart of Broad Ripple they have a parking lot which is a beautiful rarity in Broad Ripple that I appreciate! I cannot wait to get my new glasses in about two weeks hopefully sooner. *fingers crossed*

**Edit - Darrell, from Dr Tavel corporate office, called me to apologize for the incompetence at…read morethis location. He issued me a refund immediately, which proves the manager at W 86th St Dr Tavel needs to be fired as well as anyone else in that office that continued to lie. AVOID THIS LOCATION! There are MUCH better Dr Tavel locations than this one. Dr Tavel isn't the problem - the employees at W 86th St are.** If you like having your money stolen for months at a time, go here at 3524 W 86th St. This location owes me a confirmed refund of $97.98 for an unfulfilled over-the-phone order. For TWO MONTHS straight, they have given me the exact same excuse: "our system that issues refunds is down." It's a blatant stall tactic. Avoid this branch at all costs unless you want your hard-earned money held hostage by corporate bureaucracy. Formal complaint officially filed with the State Attorney General.

I went to get my glasses fixed. They fixed my broken glasses while I waited and tighten and clean…read morethe ones I was wearing. My Tavel customer care rep was Jess. She was knowledgeable about everything. She was quick - I was in and out in about 15 minutes and that's including checking my insurance and the glasses being fixed and the other pair being tightened. She was lovely and kind and understanding. I would recommend going to Jess.

Felicia was very helpful and patient with me today. We picked the right frames. She listened to my…read moreconcerns and immediately had a solution. I'm excited about my new glasses and can't wait until they arrive.

I am a first time customer the staff was very friendly. They were extremely helpful. They even…read morehelped me choose the best pair of eyeglasses for me. They gave me their honest opinion and the doctor was incredibly funny and made me feel very relaxed. I appreciate all that you did for me and I will be a continuing customer always.

Y'ALL. I had an eye-mergency yesterday. It was bad. My eye was burning so much that I got the…read morechills and was watering so much my nose started to run. Talk about a hot mess express. I didn't want to go to urgent care so decided to just call my optometrist to see if I could get in today. I called at 614p on a holiday (observing for the 4th). He called me back at 617p. I did not at all anticipate hearing from him until today sometime. I was totally shocked! We talked about what was happening and he told me he could see me (HA! Pun intended) in the morning before his first patient. Bless his entire heart. Got everything squared away and was good to go before by 8a. He didn't even ask for my insurance info or charge for the quick visit. I've been seeing Dr. Hemingway for at least 5 years now and he is just so wonderful. This little story is just an example of how he places his patients first. He is just so kind, easy-going, and very thorough. He is the only optometrist in his practice. Obviously locally owned and operated! I can't say more wonderful things about Dr. Hemingway and Indy Eye. I highly recommend.

Doc Hemingway is very thorough. He takes the time to do a great exam and ask questions to get the…read morediagnosis correct. He also makes sure to tell you about your insurance and what is covered. Trustworthy!

Wonderful group to work with for eye care! Exam are thorough and informative. When shopping for…read moreeyewear the staff was great. They brought out a try off suggestions and took the time to say yes that fits your features or no let's try something else. Will be going back.

Carmel just got a new optical services business, and it is beautiful! Truly the closest thing I can…read morecompare it to is going to a salon - it's very classy and you are treated with such kindness by the staff. Upon entry you are given a drink menu ranging from alcoholic drinks to different coffee beverages, and are made sure that you are comfortable until seen for your eye exam or styling appointment. I had a very smooth and positive eye exam! I was also fitted for contacts for the first time today, and left with so much confidence on what to do and how to use them. They ensured a proper fit, that I had a good technique on how to get them in/out, and helped me practice multiple times before leaving. They also were able to replace my current glasses lenses (not purchased from Alternate View) which was so nice! I genuinely don't have one negative experience from my visit, which is so rare! I'm also happy to report that everyone was so wonderful with my professionally trained service dog. They welcomed me & my pup with such warmth, and accommodated us in each room we entered throughout my appointment. Though it's never easy having a dog enter a small business, they were so wonderful! I will definitely be returning :)

Great results with LASIK! Excellent staff and physicians who made the whole process easy and…read morepainless. Highly recommend!

I'm so grateful for the support and kindness Dr. Tharp, Christi, and Donna gave me over the phone…read morewhile out of town when my eye hemorrhaged. 20 20 Eye Physicians has a great staff and always so helpful.

***update*** Today I…read morewent for my final check-up and to go back to my fav contact lens. We did a full regular eye exam after. The nurses told me about taking pictures of my retina but that's on top of the regular eye exam. I thought I didn't need it since I was young so I declined to pay $40 or something. There was no negative feeling from the nurse at all. Then I had the check-up with the doctor. Conversation flowed nicely. Again I didn't feel rushed nor did I feel like the doctor was more interested to talk then to check my eye. The eye exam itself went by efficiently. Then she asked me if I had any other injuries. I said yes, I think there was a scar at the back of my eye. She then told me it's better for her to look at my eye with the retina picture (I think that's what it was called) because she wants to make sure my vision is fine. However she told me there will be no charge. THIS IS A DOCTOR THAT CARES ALOT MORE ABOUT HER PATIENTS than money. Because she's worried & insisted on seeing it, she does not want a $40 to stand in the way. I'm so glad I found her & her clinic when my eyes are in distress. I cannot say enough good things about this doctor & the staff. I came in with extreme eye pain & was very freaked out & scared. The staff there was very understanding, efficient & nice. The form was filled out quickly & we waited for about 15min or so. Then the nurse came in, lead us to a room & wrote down my symptoms. I didn't feel rushed or being questioned too much. Then 5 min later, dr.Burford came in. She was very gentle but firm when she put in eye drops for me. Told me what it was for, & explained everything thoroughly. Then she took careful & thorough look at my eye. After she told me I had 70% cornea abrasion, & assured me it would heal in 3-4 days. Talked in a way that made my worries go away, & reassured me that I would still be able to see. Then she wanted to see me for follow-up after, but my husband works & no one can drive me. Her staff gave me a call the next day, asked how I was doing & even offered to pick me up for my follow up. I thought it got better, so I didn't want to trouble them. Then in the afternoon it began hurting again. So I sent her a message, and she saw me after hours. And she said she wants to see the next day too even if it's after they close to make sure we catch any sign of an infection early. She's just so kind & understanding, and just very responsible as a doctor. I'm so lucky I found her on Yelp.

I had to go get a new pair of glasses after years of not having any and was so nervous! Dr. Burford…read moreand Marian, as well as the rest of the staff, are amazing!! They have a wonderful quality of care, and are so kind and patient. My whole family has gone now, and each of us have had fantastic experiences. It was such an easy and enjoyable experience. I highly highly recommend!!