UPDATE: I will…read moreALWAYS rave and brag on the team at Classic Vision Care. I have been with them on and off since 2018. Off only because the prices are more expensive. When I was off with them, I always came back regardless of the price because the customer service FAR exceeded the service I got at every other eye doctor I went to. My most recent visit, I went as a walk-in and Nicole (I believe) was able to accommodate me. Micahel then helped me pick out some glasses that made me feel good and confident. I 1000% recommend Classic Care Vision! The team members have changed over the years, but the hiring team obviously takes pride in hiring amazing people to serve their customers because I have not had a bad experience yet, and I have interacted with many of their staff members! The doctors are also kind. They take their time with each patient. I never felt rushed and felt welcomed to ask as many questions as I had.

They use off site phone helpers who ask questions they already have in their files, they overprice…read moretheir frames by a good bit (as evidenced by how quickly they offered to come down on the posted price when I commented on it) and, the straw that broke the camel's back is they charge mandatory $55 for machine optic tests -and won't dilate instead. You are not allowed to refuse. Most places charge $30 for the same tests and offer dilation for free as an option. The staff seemed nice but forced to robotically say the same line to customers all day about the doctor insistence on these mandatory additional charges. I looked up the charges on my phone as soon as they told me about it and found out that dilation was usually an option and that the charge was on the highest end of typical, so walked out and found somewhere else nearby later that same day and am so glad I did. I'll review them separately. Again the place is fine the employees are nice and the eyeglass sales woman was very committed and dedicated and interested but whoever makes their policies is out to make the most money possible with the least work possible.

I have been coming to see Dr. Dorfzaun for over 50 years. He has treated my parents, siblings,…read morewife, and kids. 'Nuff said.

Money is all they care about, not customer satisfaction. Order a pair of progresive reading glasses…read moreover a year ago, but could never wear them. When I looked down at the foor, the floor appeared 10 feet away, When looked up through the top portion of the lense same thing. The only time I could get sharp vision was if I looked through the very center of the lense. 2 months ago I decided to try a new pair. Had the exam from Dr. Lam, and like before I was escorted to the optical side of the building for new frames. Yesterday I went to pick them up, but while there I could read 8, 10 and 12 point type. But the lettering on the wall which was 20 inches tall was blurry. The sample reading card 8"x8" I was holding looked like a trapazoid! Not Square! The young lady who was fitting me for frames said "we made a mistake and "they" must have over prescribed the lenses. Finally, this morning I called at 9:50 to cancel my 10:15 appointment. I live 5 minutes away. They receptionist said they are going to charge me anothe $50 cancellation fee because they have a 15 minute window limitation on cancellations! Go figure! They will not grant a refund, not part of their policy, even though they admitted by their glass-fitter it to being their own error! They got their $$$ and all they can say is sorry.

I went there yesterday just to get some new glasses. I dealt with Donna, one of the Opticians, and…read moreshe was absolutely wonderful to work with. She was kind and patient with me, and even had great suggestions. I went there to order a specific pair of glasses but she sold me a completely different one that I loved even more! I highly recommend going there to get your next set of frames, and be sure to ask for Donna! The receptionist was also very nice as well.

I've been seeing Dr. fierce annually for the past about ten years. He's very thorough with the eye…read moreexamination and gladly answers any questions that i have. Makes you feel very comfortable throughout the whole process along with a great support staff from the front desk to the people that support him in the back rooms. I also get my glasses here. You may pay a little more money but you get great service. The prescription is always perfect even with progressives. Both Donna and Marisa are wonderful to deal with in the eye glasses area. It's a real one stop shop from exam to glasses with wonderful people to get you through the process.

I've been coming here since I was a child on an off. Very reliable office and good front desk…read moreservice. Dr. Thompson is great and Delta at the front desk has been very helpful in getting my order for me!

I highly recommend Eyeworks! I have been going there for years and have seen both Dr Hood and Dr…read moreThomson and have been very pleased with the care I have received. Also, the front desk and those that help you decide on new glasses have always been pleasant and helpful.

Always nice and efficient. Pleasant staff and doctors. My go to eye doctor for several years now!read more

Terrible experience! They nickel and dime you from start to finish. America's best for the win!!!!…read moreI would give 0 stars if it was an option.

purchased Armani frames and after 6 months the ear piece came off.Took them in and Male Staff…read moremember stated he tried to sell me warranty, he remembered, and I refused. BS... Nothing I can do but pay for new Frames. Not ever from this place again. Same Staff person had messed my wife's order up as well.

My mom went yesterday an hour early on her scheduled appointment. So she arrived at 3:30pm and…read morewaited for 3hrs but was never called. She was told that if she could not wait just reschedule her appointment!!! Wth was that!!! Aside from that she was also supposed to pick up my sister's glasses but it was delivered to another location!!!! What kind of customer service is that!!! Ridiculous!!! We will never recommend or come back again! This could have been a ZERO star!!!!

My daughter is a patient here and buys her eye glasses here…read more I have a pair of Maui Jim sunglasses and my grandson twisted the arms of them apart!! So my daughter recommend I take them here to see if they could fix them- so I did! I left them on the condition "we may not be able to fix this" but I knew they would be more successful than me!! Less than 30 minutes later they called me and said they were ready!! Yay!! They were so helpful and pleasant! I would definitely go here if lived in the area!!

UPDATE: I've been coming to this eye doctor for over six years and have always been generally…read moresatisfied with the care. The staff on the glasses side even know my daughter and me by name -- that's how long we've been patients here. Unfortunately, my recent experiences have been extremely disappointing. At my last visit with my 3-year-old, I arrived at 9:40 AM and wasn't finished until after 11:30 -- nearly two hours of waiting. I understand that delays can happen, but this level of disorganization, especially when caring for a young child, is unacceptable. When I came back for my own appointment, I waited over 30 minutes in the lobby before even being seen. I always arrive on time or early and schedule the earliest appointments possible to avoid long waits, but that clearly didn't help this time. It's very disheartening, because over the years I've purchased at least five pairs of glasses, two pairs of sunglasses, and two pairs of glasses for my daughter. I even planned to get another pair this month. Sadly, after these last two experiences, I've lost confidence in the practice. My family and I will be taking our business elsewhere, and my mother -- who was planning to start coming here -- has now decided not to. I truly hope the office takes this feedback seriously. Loyal patients deserve better communication, organization, and respect for their time.

This place never disappoints me with their wonderful attitude and great customer service. I…read moresometimes feel like I'm a difficult customer, but they never give up until I am fully satisfied with my glasses and my fit.

Just wanted to write a quick review on this place. I have seen Dr Julie Poteet in the past and she…read moreis amazing. She also specializes in Macular Degeneration which should always be a concern for anyone. She can talk to you about preventative means. I have also seen Dr Brian Mays giving that I wasnt able to get a rushed appt with Julie (poor planning on my part). That being said Dr Mays was thorough and awesome. Good to know there are two phenomenal Optometrists over at MyEyeDr in Cedercrest Acworth. Highly recommend both of them.