I love this location! Crystal is an absolute lifesaver! I was having trouble taking my contacts out…read moreand she patiently walked me through it. I was panicking but she calmed me down completely! 10/10 recommended!

It seems that everybody has a different take on who you should go to for your eye exam. This is…read morethe second year I have had my yearly exam at Visionworks Cartersville. I have to say they are very professional and the doctor is excellent. Dr. Sharifi took ample time to explain the examination and what has changed, and why, since my last exam. She is easy to communicate with and doesn't mind interacting to make you understand exactly what you need to do to keep you eyes healthy. There was no pressure to buy glasses there, but I found their prices were hard to beat on the name brand glasses. Yes, I would recommend to go there.

My daughter is a patient here and buys her eye glasses here…read more I have a pair of Maui Jim sunglasses and my grandson twisted the arms of them apart!! So my daughter recommend I take them here to see if they could fix them- so I did! I left them on the condition "we may not be able to fix this" but I knew they would be more successful than me!! Less than 30 minutes later they called me and said they were ready!! Yay!! They were so helpful and pleasant! I would definitely go here if lived in the area!!

UPDATE: I've been coming to this eye doctor for over six years and have always been generally…read moresatisfied with the care. The staff on the glasses side even know my daughter and me by name -- that's how long we've been patients here. Unfortunately, my recent experiences have been extremely disappointing. At my last visit with my 3-year-old, I arrived at 9:40 AM and wasn't finished until after 11:30 -- nearly two hours of waiting. I understand that delays can happen, but this level of disorganization, especially when caring for a young child, is unacceptable. When I came back for my own appointment, I waited over 30 minutes in the lobby before even being seen. I always arrive on time or early and schedule the earliest appointments possible to avoid long waits, but that clearly didn't help this time. It's very disheartening, because over the years I've purchased at least five pairs of glasses, two pairs of sunglasses, and two pairs of glasses for my daughter. I even planned to get another pair this month. Sadly, after these last two experiences, I've lost confidence in the practice. My family and I will be taking our business elsewhere, and my mother -- who was planning to start coming here -- has now decided not to. I truly hope the office takes this feedback seriously. Loyal patients deserve better communication, organization, and respect for their time.

1. Full Time On Site Eye Doctor. Doctors do eye exams 7 days a week, open until 7 pm. Same day or…read moresame week appointments possible depending on how busy they are. 2. FRIENDLY, HELPFUL STAFF 3. HELPFUL DOCTOR. Dr. Amy Chiu, OD, very willing to explain all aspects of the exam process, photos of the eye, etc. 4. EXPERTS IN EYEGLASSES. Sales people understand how lenses, frames, prescriptions all go together to meet customer / patient eyeglass needs in expert manner. Manager Ricky an absolute whiz with knowledge on bifocals, reading glasses, frame and lense types, etc. 5. EXCELLENT EXPERIENCE. Very responsive staff, expert in their field, good value for money. Short notice appt requests no problem, reasonable turn around times on orders. My experience was great, would expect they would do their best for you too!!!

My mom went yesterday an hour early on her scheduled appointment. So she arrived at 3:30pm and…read morewaited for 3hrs but was never called. She was told that if she could not wait just reschedule her appointment!!! Wth was that!!! Aside from that she was also supposed to pick up my sister's glasses but it was delivered to another location!!!! What kind of customer service is that!!! Ridiculous!!! We will never recommend or come back again! This could have been a ZERO star!!!!

I'm now in my third year of coming to this location. After my first review, Heather (the office…read moremanager) reached out to me. That meant a lot, so I thought I'd stick around. Last year I had minor issues while picking up my new sunglasses. The lenses were swapped. They fixed it, so not a huge deal there. We're all human, mistakes happen. My complaint is for June of this year. Dr. Garcia was great. He adjusted my prescription since it said it was under corrected. Fine, eyesight can change, I don't have an issue there. I picked out a new pair, and picked them up. I tried them on, and I couldn't see a thing. I wear progressive lenses, so it seemed like the measurements were off. One of the girls checked my measurements and agreed they were off, and sent them off to get them fixed. Got the new pair and tried them out and the same thing. I asked if I could swap the frames, since maybe they are not a good fit. She said fine. She didn't offer to help me find anything new, so I found something and crossed my fingers. Fast forward to now. It's now 3 months after my initial appointment. I go in the third time to get my new glasses. I tried them on and they seem a little bit better. The girl at the front desk (the same one that helped me the last few times) said to just give it time to adjust and to try them on when my eyes are rested. I also mentioned that they feel a bit off, I thought they maybe just needed to be adjusted. After adjusting the nose pads, she said to just try them out and come back if needed. I don't want to come back a 4th time! There was another technician sitting at one of the desks with no customer (the office was empty) but there no offer to assist either. I finally just walked out. The office staff (especially the girl that helped me several times) is not very helpful. I always feel like I'm bothering her and that she doesn't want to be there. I was also told that Heather would contact me about the difference in my glasses and I never heard back. I don't know if I owe more money, or if I am owed a refund. These new glasses still don't feel right. I'm struggling to find the "center". They do need to be adjusted, since they are digging into my ears. For that, I'll just go to a different eye place for assistance. Hopefully I can find a place that will actually take the time and care to assist. At this point I don't know what to do. I've worn glasses my whole life, and I've never had an issue like this before. Transition period yes, but never the struggle to find the "center" of the glasses. It's been over a week, and I'm still struggling. I'm beyond frustrated.

The MyEyeDr staff are always careful to assist you in the appropriate selection…read more They have a large display for our 11 year old Granddaughter to chose her adorable eyewear ....... Thank you for the quick turnaround.

This place is just too expensive. I have insurance, but they don't cover anything. I usually walk…read moreout and spend about $600. The people are friendly, although I'm usually waiting while they're talking to friends or family on the phone.

I had to schedule an emergency appointment and they were the only ones to accommodate me the same…read moreday. The receptionists are so kind and always have a smile on. Dr. Kelly was phenomenal. He made sure I left feeling better. Highly recommend!!

I've been coming here since I was a child on an off. Very reliable office and good front desk…read moreservice. Dr. Thompson is great and Delta at the front desk has been very helpful in getting my order for me!

I highly recommend Eyeworks! I have been going there for years and have seen both Dr Hood and Dr…read moreThomson and have been very pleased with the care I have received. Also, the front desk and those that help you decide on new glasses have always been pleasant and helpful.

This is my 2nd year going here for glasses and I really enjoy this place. I saw Dr. Ingle I think…read moreis his name, he was funny which I loved all my other eye doctors in the last 15 years have been dry. I found 5 pairs of glasses I loved, so the options are awesome. The whole team was nice and explained everything. I will continue to go here and now I know to ask to see Dr. Ingle!

Was told my out of pocket was $25 for new glasses and insurance would cover the rest. Six months…read morelater I get a bill for $40 saying insurance did not cover that amount. Seems like a bait and switch. Won't be back.

Always nice and efficient. Pleasant staff and doctors. My go to eye doctor for several years now!read more

Terrible experience! They nickel and dime you from start to finish. America's best for the win!!!!…read moreI would give 0 stars if it was an option.