Stopped contacting us back about the status of the car we brought to get fixed…read more We ended up replacing the car since they couldn't figure out how to fix what was wrong I don't recommend going there ever

If I could give NEGATIVE stars, I would! Do NOT take your vehicle here, or let your friends/family…read moretake their vehicles here either. Sit down and grab some popcorn because we're about to spill some tea. Today is 8/23/2023. A family member of mine was having many troubles with their car, and was recommended by a friend to take it to C&C Auto Repair (said friend personally knew the owner of this shop). For the record: we'd had this car looked at and minor issues fixed by multiple mechanical friends. My family member had their car towed to this auto shop on 7/3/2023. The car sat in their lot for 2 weeks - without a call/email update from the shop to car owner - before the owner of the car called the shop to check in on their vehicle. The service writer at the shop briefly explained that the mechanics "have seen and diagnosed the car". Rightfully so, the owner of the vehicle was confused as to why no one had contacted them for an update to let them know the next steps. The service writer said they were going to order a part, and call with an update once it was received and the work was going to be started. Another week passes by - no call from the shop. The owner of the vehicle called and asked for an update. Apparently, they had "just gotten in the part and were waiting on a 'big job' to finish up before they were to start on their vehicle which was 'immediately next". Another week goes by, no update from the shop. Once again, the owner of the vehicle called and asked if they'd started on the repair yet. The service writer continued to give my family member the run-around, saying "we hope to get to it by the weekend". The weekend would pass, the owner would call again for an update the following Monday or Tuesday, to which the service writer would say "we hope to get it to this week" etc etc. This continued for an additional 3 weeks, each time the service writer promising the owner a call for an update, to which the owner was never contacted. The owner of the vehicle called for updates each time they ever spoke with the auto shop. Not once did my family member get a straight answer to anything, or get the chance to speak with the owner of the shop. A quick note to add: my family member relies on their car for their job. During this time, they've had to borrow multiple family members cars just to get to and from work. The customer service and decency C&C provided was next level UNPROFESSIONAL, and in my opinion, should be reprimanded for. My next step is to call the better business bureau to file a complaint. (1/2 of review because word count was too long. Please find part 2/2 in the photo attached.)

To get a fantastic job on my car thank you Rick and the rest of the guys address the problem you…read morefix the problem and the car runs smooth! I'm very satisfied with the service. I recommend everyone to go there.

never met a more rude son of a bitch in my life. Says I did a diagnostic. I find nothing wrong. I…read moretell him it's happened about six times now. He looks at us like we're liars. Why would we be lying? Well, you can bet your ass, I will never go back to there and anybody who does you're a fool I have warranty insurance on my vehicle but because they couldn't find nothing wrong they charged me $90 for the diagnostic kept the car most of the day but first they told me they would get to it when they get to it and everything else goes wrong with my car screw the warranty. I will go pay for it out-of-pocket and put in a claim but I suggest to everyone in Laporte don't go there number one I don't think they know what the hell they're doing and number two that's how you're supposed to treat customers talking to them like they're absolute idiots. The main road workers name is Rick watch out for him.

Everyone, especially Dallas was so friendly and helpful. I was stranded in my RV with a flat tire…read moreand they not only towed me to their shop and got tires delivered and installed quicker than others in the area, Dallas got me connected to a hotel and took me to and from the hotel. I highly recommend this business.

Cannot say how thankful we were for Danny! He came out at 1:30 in the morning ..in the rain, to…read morefix a flat tire for us and charged a very fair price! I had just recently heard a horror story about a road side assistance charging a ridiculous amount..not this place..Quicks towing did a GREAT job!! Thanks so much Danny for helping the "old man" out!!!!

Absolutely terrible experience. This company picked up my go kart in April, stated it would take 6…read moreweeks to review and fix , we just got it back after the 4th of July. Stating the people that had the parts to fix was on vacation. Managers that said they would call us back never did. I don't normally complain about stuff because I know there is a lot that goes into fixing items and Effort, but this company doesn't care to call back, or follow up. I work in corporate business , if I did that, I would be fired. Do better. This company is a joke

This place is great. They are honest, affordable, and helpful. One time I left my phone there on…read moreaccident, and they called me emergency contacts to get it back to me. They stayed after closing so I could pick it up.

I will only take my car to them. They are honest and respectful and reliable. I have nothing but…read moregreat respect for them

I had to make an appointment 2 weeks in advance. Problem was…read morea sporadic hart-to-start and a metal-to-metal clackety noise when starting the car. I said to install a new timing chain and hydraulic tensioner, and inspect the other parts for any that may be bad. Gill's said they will check all the parts after disassembly. It's a 4 hour job to disassemble the top of the engine. After installing a new timing chain and tensioner, Gill's said they had checked everything, and all was ok. I picked up the car and it was better, but I basically had the same hard starting problem and clackety noise as before. Not wanting to wait 2 more weeks for them to look at it, I took the car to another shop. The second shop found what Gill's missed: a bad intake sprocket. Gill's had said, after the repair, that the sprockets, naming them specifically, were ok. The noise is now gone and my engine runs great.

Highly recommend! Great customer service and professional work. Got my brakes and oil change while…read moreI waited. Good value as well

Made an appointment here to fix a noise that had been occurring for a couple weeks. Not only did…read morethey fix it but they treated me with the most outstanding care while I was waiting. They fixed the brakes that Brians auto repair wrongly put on. Not only will I never go back to Brians but I will start going here from now on. The most honest and caring mechanic shop in all of Michigan City. Thank you Jason and Christina

They check everything when doing an oil change and show you where it is on the chart. I didn't…read morefeel anything was hidden from me and I didn't feel pressured into doing anything. I also like the personality of the guys in the office and the service techs. They also offer coupons a lot of the time.

it seems that every time I take my vehicle there, the cost of repair is greater than $1000. I took…read moremy vehicle there with a quote of $2000 from Kaiser auto. took the vehicle for a second opinion at a different auto repair and quoted $400. why such a disparity?

AVOID THIS SHOP AT ALL COSTS. Incompetent service and deceptive practices…read more I was sent to MTI by Discount Tire for an alignment on my Subaru Outback. MTI completely failed to align the vehicle properly, leaving my front specs in the red. When the car continuously pulled and permanently damaged my brand-new tires over the next 2,000 miles, MTI lied directly to me. They claimed I had a "worn tie rod" that prevented them from doing the alignment correctly, just to avoid taking responsibility for their botched job. To make matters worse, they couldn't even provide my final alignment sheets, claiming their printer had been "broken for four months." Knowing something wasn't right, I took my car to an honest, independent shop in town (Apex Auto Care). Their technicians fully inspected my suspension, confirmed my tie rods were in perfect condition, and successfully aligned the car with zero issues. MTI completely fabricated a mechanical failure to cover up their own negligence. I submitted the documented proof of MTI's false diagnosis to Discount Tire's Corporate Litigation department. Corporate issued me a full settlement for MTI's negligence and has since started referring their alignment customers to other shops. Save your money, your tires, and your safety--take your vehicle to an honest mechanic instead.

I love MTI! The service there is amazing!! They do exceptional work. As a girl who doesn't know…read moreanything about cars, they make me feel secure and I trust them with my vehicles.