Water takes awhile to dry. Even steam. The worker did a good job keeping our furniture from getting wet

Haven't used this company in a long time... Got so tired of them up selling me even when I had them put it on my records not to do it... But having dogs I did use them quite a bit. I did like the fact that they were able to get all the water out of your carpet unlike some of the smaller companies it was like soaking wet when they left. It's so deceptive how they offer low prices but when they get there going. Oh well, we gotta charge this for the protectant or oh now you need this or whatever. Plus the fact that when I had my master bathroom tile steam cleaned they ruined my mirrors to my closet... Still live there and have to look at that. I called them and they wouldn't do anything about it. And then in my hall bath they blasted all the grout out and then I had to pay to have somebody come back and redo it and all they gave me was a bottle of tile cleaner. Like I said, this is a long time ago, but we didn't use Yelp back then for some reason I saw some thing that triggered Me writing this. Anyway, great now I don't need carpet cleaners because I got all tile. read more

Horrible customer service! spent $400 for 1 room and a hallway added on carpet protector and enzyme for the floor. the tech was nice but only cleaned the carpets for 45 min i have video time stamp when he pulled the hose in and pulled it out. $400 for 45 min of carpet cleaning are you serious? 24 hours after the service was done the carpets looked worse the wife and I used our household carpet cleaner and did a hell of a lot better of a job. I called and made a complaint the " manager was rude and could care less" after I told him we already spent the time and redid what they were paid $400 to do he said all he can do i have a tech and come again. I stated we already did the work and we had the work done because we had a new couch scheduled to be put in. I asked for a refund he said we do not do refunds we can only come back again. I asked well are you gonna reimburse me 4 hours of lost work for you to come back he responded no. I offered to show all pictures of the carpet after the tech left and after we did it with all time stamps. Be careful using them as a service as they have 0 customer service and offer no help. I have made a complaint to BBB also!!! customers can go anywhere make them choose you not, dive them away and let them tell your whole story! read more

Stanley Steemer - after tech left - Carpet Cleaning Near Me - Rancho Cordova, California

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I had a terrible experience. I just moved in to a home that sat for months before selling. I am only giving 1 star becuase this person showed up on time. He was straight out of bed, smelled and when he seen the bathroom (dirty for sure) he looked and responded with "shit". He told me "this tile" even cleaned will make no difference and he was just "being honest" and " it is what it is". He felt it was too old. I told him to leave and he was happy to do. They prode themselves on no job being to much- that was not the case. I then called another grout company and they sent someone over last night and simply cleaned it as I needed and its beautiful. read more

On July 5,2025 Stanley Steemer,in Rancho Cordova Ca. came to clean my carpets. What a really ROTTEN JOB they have done, my carpets are STILL FILTHY and don't even look if they have been touched. Look the same way as before!!The quality and service is ROTTEN. I GIVE A RATE OF NEGATIVE 000 read more

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I have used Stanley Steemer for many years but just had the worst experience and I won't be using them again. First, they scheduled my window for my appointment between 9 and 12. I get a text message at 11:36 am they technician would arrive at 11:54 am. The technician didn't arrive until 12:05 pm. If you can't arrive within a 3 hour window, maybe a customer's time doesn't matter. The technician looked horrible to include having pants that didn't fit him and his zipper was half down! Next, I was scheduled for 1 room to be cleaned and deodorized ($50 for cleaning and $25 for deodorizing totaling $75) but there is a minimum service fee of $135. So I asked with I could add a second room because of the additional $60 minimum charge. The technician quoted me a $195 fee (another $60 for the additional room). It is simple math (if one room is $50 shouldn't a second room be an additional $50) so $50 for cleaning, $25 for deodorizing, plus $50 for an additional room equals $125 (understanding the minimum charge is $135). The technician didn't agree as his hand held devise gave him a different number. I called Stanley Steemer to discuss with a supervisor but only got the run around with the person answering the phone. Her price was $165 to complete the additional room. Maybe I need to go back to school to understand math. I did not have him do the work and will be looking for an new company to clean my carpets. BTW- I have never signed up for Yelp and I am so frustrated right now I actually signed up for Yelp just to rate Stanley Steemer. read more

Stanley Steemer - This was the original quote showing a $60 minimum charge. - Carpet Cleaning Near Me - Rancho Cordova, California

Carpet cleaning 12pm to 2pm. They give you a 2hr time frame, then dont show up in time frame. When you call they say sorry there still at other jobs, there is 1 more in front of your residence. Waist of time, very unprofessional, Not good. Look some where else in less you like waisting your entire day waiting on them. AT 330pm they call say guys headed to you will be there 415pm. Then at 445pm they say we will not be out there today. You can cancel service or set up for different day..horrible horrible...do not use run away read more

We requested the chairs and carpets cleaned in the suite we rent for our church. Dominique did a great job on both. He brought the chairs back to life, and thoroughly cleaned the carpet. It was formerly an art/party room. There was paint all over the floor. He was able to get the paint out, and it looks great. This helps us save money by not having to replace the carpet so it is a great value. If you need carpet or upholstery cleaning call and request Dominique. You will not regret it. read more

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Senior discount is 10% About $46 vent, crew took several hours to clean the flex ducts. Some dirt came out, plus the drywall mud from 30 years ago when built. Overall ducts were fairly clean but momma is happy with clean ducts. Salesman said I could ValPak coupon on fay of service, when crew arrived they would not honor ValPak coupon. I called the number on the coupon and got Stanley Steemer but they could not help. Local manager said salesman was new. Should have honored the salesman's word still. read more

Stanley Steemer - Vaccuum - Carpet Cleaning Near Me - Rancho Cordova, California

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Wasted my time. Poor communication. Showed up unable to do the job without making needs clear first. Very hard to talk to.

I will not use their service again. They did a bad job cleaning the carpets in my house. They told us that they would take out the spots and stains but they are still there. We spent a lot of money on a lousy service. read more

Set up an appointment Monday for today (Thursday) between 12-2pm. Text 8am to confirm my appointment. Got a call 10 am saying a technician was in the area and could be here at 11 am, but I was at work. She said that was ok, and I would still get a call when the technician was on the way. At 1:40 pm, I hadn't received a call, so I called and left a message. At 2 pm, I got a text that they were sorry the technician wasn't going to make it. They could be here tomorrow. I left work early. Moved furniture. And sat waiting for them. I asked if there was any way they could come today and got no response back until I called again to see if they could reschedule me and was told they wouldn't have anyone in my area till next week. Funny.. when I made the original appt, they let me choose my day. And offered me the next day in their text. I won't be rescheduling with them. Wasted half a day off work and am now putting my furniture back till another day. I would say 0 stars, but it won't let me. read more

Stanley Steemer - Carpet Cleaning Near Me - Rancho Cordova, California

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if I can give 0 stars I would. I am a first time customer and was treated horribly. when I initially called customer service told me $60 for one room . okay good, when they arrived to my home I didn't mind the extra charge to get deep cleaning. .... the guy told me it would be a $99 for two flights of stairs when I am on the second floor so it's not 2 flights. the guy called his boss outside my door talking non since being so un professional. he was upset his boss told him to do a cheaper price for being a first time customer. I got the whole situation recorded on my ring camera . I would never recommend this company nor call them again. Worst experience Ever read more

I sent 2 emails on 9/12, I'm just now seeing you didn't get them so I'm forwarding them onto you again. Loved Evan last time, I will not be using your services in the future. #1 9/12/2024 5pm Just some feed back as I didn't want to post publicly. Samuel was nice, great salesman. Talked me into spending twice as much when I knew better. My moms funeral is this weekend and I will have lots of out of town people. I went from $140 to $265 for two rooms and a hallway... I won't be using you guys again. I used Evan last time and it was a much better price and the out come was better. But like I said, Samuel is a great sales person and I'm a sales person. You should move him back into the sales office. Thanks Elisabeth #2 9/12/2024 Actually now that it's 8pm and I've returned home. I'm super annoyed, my carpets look the same. He literally went over areas one time and just spread a small stain and made it bigger. Now I feel upset, family arrive tomorrow, my mother's funeral is Sunday and I can't do anything to fix the situation. I feel completely taken advantage of. Sent from my iPhone read more

Oriental area rugs were cleaned and delivered today from Ryan. Nice guy he helped open and to look at the rugs and he helped with the placement. Very reasonably priced to clean $324 2- 9×6 rugs Nice and fresh now. Still some stains and wear on one of the rugs. All in all these wool rugs are difficult to clean. Ty for trying Appreciate your call backs Cory! read more

We just had our carpets cleaned today by Stanley Steamer of Sacramento. They look fantastic but even more, our Technician Sam was the BEST‼Punctual, clean cut with impeccable manners‼So nice and thorough‼Thank you Sam ‼ read more

Had Stanley Steamer come over today. A young man by the name of Henry performed a fantastic job. This guy was such a friendly and efficient guy. Carpets look great! He cleaned up and was surprisingly gentle with his equipment on my walls and baseboards. I'm usually not a huge fan , vs independent services, but I was impressed. Shout out to Henry the technician. His oss is lucky to have him! read more

Worst carpet cleaning ever. Super rushed job on 4 rooms, which included stairs, done in under an hour. Paid for pretreatment and total was $340. All of the problem areas I pointed out were still there once the carpet dried, and the carpet looked like it was never touched. Reached out to them and never received a response. read more

Super satisfied with the carpet cleaning service today. Easily made the appointment online. Techs arrived on time. Very professional and friendly. Luis and his coworker did a great job. 4 rooms cleaned in an hour and a half. Very pleased with the results. Definitely will use again. read more

our technician was great but there is still a lot of dirt o. the ground. I took a white rag over a damp area and it came up black .

Unprofessional scammers! I was upcharged and upcharged by two unethical technicians who were lazy and put zero muscle into their cleaning. The corners and around the tile baseboards looked like they had been skipped. My couch didn't look any cleaner, zero muscle as I said. They came out a second time and said they only had 15 minutes and couldn't spend the time on the tile. They did one quick pass on the couch but again no muscle. After pleading, management pretty much told me that I signed the bill and was out of luck. Not even a partial refund. I could go on and on about the ridiculous things they said. They don't care about hard work or quality . Be careful, they quoted me $300 and ended up charging me over $600 for less rooms than originally agreed upon. They blame their "call center" and I actually didn't know I was ever talking to a call center. read more

Received a quote and set up appointment to have porcelain tile and grout cleaned and sealed. Jacob from Stanley Steemer showed up on time as scheduled and was very friendly and professional. He did a great job and left work sight clean. Price seamed reasonable for the amount of tile cleaned and sealed. Would have no issues using Stanley Steemer in the future for floor cleaning! read more

We had a roof leak that went inside our dining room wall. Our insurance company recommended Stanley Steamer mold and water damage repair. James mapped everything out and a crew showed up the next day. They were quick to tear out the necessary drywall and start the drying process in a sealed environment. Progress was checked daily until we were dry and ready continue the rebuild process. read more

I've used Stanley for over 20 years to have my carpets cleaned. They recently cleaned my carpets again and the technician who did it was awesome, his name is Abner. I highly recommend him. read more

Major bait-and-switch today. Stanley Steemer sent their estimator last Saturday. We wanted to clean about 500 square feet of Travertine tile and grout. The personable rep walked off the spaces, estimated ~ 500 square feet, discussed the special no-steam method for cleaning our natural stone Travertine and estimated the cost below $300 and a few hours work. And, he suggested we ask for a senior discount when the clean team arrived. We scheduled for this morning. All good, right? In came Luis and Prince around 8:45. We asked for the senior discount on the estimated price and immediately encountered stiff resistance. Luis measured with a tape, came up with ~ 500 square feet and quoted a price of ... wait for it ... $2 per square foot. That's more than$1,000+ for the job. Just imagine an all-tile 2,000 square foot home. Are you ready to write that $4,000 check to clean the tile? Although nice guys, Luis and Prince were gently shown the door. I guess we should get back on the turnip truck now and prepare for the next senior scam. read more

My feet are dirty after a$400 cleaning. Carpet is not clean would not recommend. I know my review is short but it is true. read more

Stanley Steemer - Carpet Cleaning Near Me - Rancho Cordova, California

I am so pleased with the work Stanley Steemer did to clean my carpets. They removed the stains that Coit left behind and did a great job extracting the extra water. It didn't take long for the carpets to dry, unlike the way other cleaners have left it. read more

I debated writing a review, but I decided that I had to. Chris and Henry from the Rancho Cordova office came to my house this week to do an online scheduled cleaning. Upon arriving, they talked to my wife and tried to upsell a tile cleaning, and while we were somewhat interested, the test results were good, but my wife decided not to do it, and that decision seemed to doom things with Chris. My wife and I cleared the entire room of furniture except one piece. Stanley says they will move furniture, but we decided to just make it easier and move everything but one piece. So my wife asked them to move the piece and Chris refused and said they would clean around it, my wife balked at that and said no, we wanted it moved. Chris continued to say no and refused. The guys went outside, and this SO HEAVY piece was moved by my wife ALL BY HERSELF. Which is just unreal that two gentlemen would not move the piece yet have my wife move it herself. Next, Chris then disputed the cost of the cleaning with my wife, saying that she was wrong about the online quote. My wife basically argued with Chris because he would not listen to her. My wife called me at work upset, and I screenshot the cost of the service to her, and she then showed him to prove what she said. He finally said' "fine!" It was almost as if he had an incentive for the price to be more than the $35 online coupon gave us. Needless to say, all of this occurred before the cleaning, and the pictures show the quality we received. I hope somebody from Stanley contacts us about this experience and the way Chris treated my wife. My wife said that Henry was kind and even tried to reason with Chris regarding his inability to see that he was wrong about the price but to no avail. read more

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This company does not have a business license listed and when asked for this while speaking with a representative of the branch AND their corporate office I am told they do not have this information and that I will have to wait a week for the owner to be back in town. All CA business must post this information and have this readily available, this is clearly an infraction with the state. Not to mention the terrible service we have received by multiple technicians throughout our working relationship with this branch. read more

This company just pulled a bait and switch on pricing. Went from $248 to $800 after they showed up. Stated laminate coating issue. Over 3 times the amount quoted. Beware. read more

They responded quickly and were able to meet my schedule. Friendly technician Room carpets were efficiently cleaned. Area rugs were taken for deep cleaning and returned a week later. I was unhappy with the results. The felt backing was bubbled and coming away from the rug. The stains and dirt had not been removed from either side as was guaranteed. I can part the carpet and still see the stains and dirt. I still see the stains on the back felt. This will begin to show even more in a very short time. I will not be calling for service again. Sorry read more

Stanley Steemer technician Prince arrived on schedule today. He did an excellent job on all our home rugs. He was sure to do a walk through with me once the cleaning was completed to make sure I was satisfied with the results. Scheduling service was easy online and I was very happy with the professional and thorough service provided by Prince. I recommend Stanley Steemer and will use their services again. read more

One bid we got to clean two not-huge wool braided rugs was over a thousand dollars. Would have gone a long way toward buying new ones. Stanley Steemer did a fine job for less than one-tenth that. read more

"Rush Job." In a hurry to get in and out. One look at my carpet and you can tell that it was not professionally cleaned. I am not a perfectionist, but there is no excuses for this one. read more

Saturday, April 4, 2021 We had our carpets cleaned on our new house built only 9 months ago because we wanted to remove the dust and dirt. Aaron T. That cleaned our house was very nice and professional so we gave him a very good tip. Unfortunately after he left we noticed our brand new walls had some knicks and scuffs and marks. We tried to remove them and some came off but not where the paint was chipped. We immediately took pictures and emailed it within 30-minutes after the cleaning so they know it's fresh but no response so I called to bring it to their attention. Manager Randy L. said he would come by on Monday, April 12 but No Call No Show, so Friday we called back and asked if he forgot. It looked liked like he called back but didn't leave a message. We thought he wanted to see for proof that our walls were damaged(maybe he didn't believe us). All we were asking for was $27 to help cover the textured touch-up paint, etc. Sadly, he never called back or explained why he never showed up or called back. We liked Aaron but the company/Manager(s) is not responsive - that's why I'm giving only three stars. It's sad because we would have continued to be customers but not anymore - therefore, cannot recommend them. The company should look over the walls and bring to customer's attention any marks, scuffs, etc. so that we can acknowledge if they were there before or after the cleaning service. Aaron also recommended that we clean our carpet every 3-4 months the same time we change our air filters. I was an Outside Sales Rep. for a major flooring company and I sold over $500,000 in carpet and we recommended carpet cleaning once a year(of course depending on use). It is excessive to recommend carpet clearing 3-4x yearly. read more

I scheduled an estimate appointment. When the day came the tech called and said he was spread out all over the place Told me to count the vents and that would be the estimate read more

We had just had the carpet of our new store steam cleaned a week prior to having Stanley Steamer show up. The other guy from "Quality Carpet" had done a fast miserable job for 180. After making an appointment with Stanley Steamer's call center, a nice man arrived and quoted 125.26. Two days later the yellow van showed up and they righted the wrong the other guy did. The tech was courteous and knowledgeable. I do recommend Stanley Steamers! read more

A kid was sent out to clean a 8x11 area rug who spent 10 minutes cleaning with little spray or agitation to the carpet with the wand. Then was charged $129. I don't think he was trained and wouldn't be surprised if it was his first job. read more

I am incredibly disappointed with the carpet cleaning service I purchased yesterday. The technician was obviously rushing, he only spent about 45 minutes cleaning 5 rooms and a hallway. While some areas do look better, no extra time or care was put into traffic areas or areas with stains. I expected better from a company who specializes in carpet cleaning. When he finished there was stains and dark spots that were still there, and when my boyfriend tried to mention it the technician became defensive. At that point We just wanted him to leave. It really sucks to spend hard earned money on service like that. read more

I have used Stanley Steemer for many years. David E. Was on time and set up quickly. Described in advance everything he intended to do. He worked quickly and removed spots I made him aware of. Great service. read more