My customer (we have a construction company) needed carpets cleaned after we replaced all the windows in their home and stuff was tracked in. I've relied on Stanley Steamer for years for cleaning my home carpets. They always were professional and wear booties over the shoes to not track dirt, mud, stuff from driveway onto the carpets as they cleaned, taking them off if the need to walk back outside. I was shocked to learn that they no longer take that kind of attitude to leave it better than they found it. I called Stanley Steamer, Fredericksburg VA and arranged for this customer to get all her carpets cleaned. When the techs arrive they worn their street shoes into the home, tracking mud, dirt and debris onto the hardwood and carpets. They also used their shoes to apply pretreatment ( customer was upset to say the least) into the carpet leaving a bigger mess. Well needless to say our customer was very, very upset with the techs attitude when she offered them a cloth or brush to apply the solution and booties to cover their shoes, which they refused. Instead they stated to her "this is how we do it and the booties were not required by the company". After speaking with the Manager (she clearly sets a low standard for her techs) who informed me she would not take responsibility for getting the carpet clean (isn't that what you are paid to do?) and would not explain the process of how they were to clean carpet without creating a mess by wearing street shoes. Also informed me she was trying on wedding dresses, which was to clearly say "I could care less". After a few huffy moments from her, explanation was they provided their techs shoes to wear, however refused to see the logic that if they wear those shoes out in the mud, dirt and debris on the driveway that it really doesn't keep them on task, mission one was clean the carpet!! She sent them back in to clean again with the booties on, however they wore those booties in and out onto the dirt, mud and debris. Good golly!!! Do you not understand where dirty carpets come from!! We will not use them again! I had to leave a credit card on file and asked that they not run the card til I made sure the customer was satisfied. Techs were their making a mess on Saturday, they ran my credit card first thing Monday morning (deceitful) and now I'm disputing those charges. Will not be using Stanley Steamer until Management changes because they have the right tools and equipment, but no standards (metrics) on how to use them, nor the right attitude towards the customer. However, the office staff was wonderful to speak with every time, she needs pay raise. read more