This five star is for Jonathan Pankrez the service manager and his team! Jonathan went above and…read morebeyond to help us. We had originally purchased a used expedition in May 2020 and it was a maintenance nightmare from the moment we drove it off the lot. The sales side would only get a one star. The sales manager Mario always seemed inconvenienced when we would call about the problems we were having and always made it out to be a money issue. I told him we felt more like just another sale and not a customer that he valued and cared about. Had it not been for Jonathan in the service department it would have most likely been a huge legal ordeal. Jonathan did everything he could to try and fix the expedition. After a month of our vehicle being in the shop and several loaner cars, Jonathan helped us get into a new vehicle. We traded the expedition for a new dodge caravan and we are now very happy with our purchase. I highly recommend Jonathan and his team! Jonathan truly cares about the customer and their family!!

Rude staff Incompetent workers…read moreThe ford service department needs to hire people who know what they are talking about to answer the phones because the moron females they have working there couldn't tell the difference between a screw and a nail. Do not waste your time or money on this joke of a dealership.

deserves 0 stars honestl. please don't waste your time buying a car from here. they don't want to…read morerepair anything. the mechanics they use will straight lie to your face and call you crazy. pay a fortune for a car just to have to pay so much more to have it constantly repaired

User Rating: 1 out of 5 stars…read more by Billy 03/17/2011 I purchased a vehicle from Mike Craig Ford in April 2010 and the salesman advised that there was still several thousand miles left on the manufacturers warranty, I later found out that I had been mislead and that in fact there was no coverage for the clutch. I advised the salesman Loy DeMoss of the problems I was having with the vehicle and he said he would get with the owner Mike Craig and get back with me. I will say that I have to this date received no call back from the salesman. Please do yourself a favor and stay away from Mike Craig Ford. I have filed a report with the BBB and since the dealer will not make the necessary repairs there is nothing they can do. The dealer could have repaired this for less than $500.00, but instead chose not to be honorable and stand behind the vehicle. I have had the vehicle checked by other reputable mechanics and have been told that the clutch plate is bad and evidently has been for quite some time.It is my belief that the salesman knew of the faulty clutch when he sold it to me. If someone from Mike Craig Ford wants to sell you one of their vehicles run and don't walk to another dealer who will stand behind what they sell. I learned my lesson the hard way and hope to help others avoid what I have been put through. I am an honorably discharged, disabled veteran and a senior citizen who should not at this stage in my life have to deal with people who will not be fair and honest.

We had a great overall experience!! We saw our desired vehicle online. Brandon was the one we…read morespoke with on the phone and the deal was easy easy!! He was a pleasure to work with. We were coming in from out of town (2 hours away) and he had everything ready to go for us. We did have a little battery hiccup once we got home but they worked with a local dealer to get it all resolved!! Highly recommended!! Thanks!!

My done bought two cars there and both cars held were fair deals. Had a slight problem but it was…read morehandled quickly.

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