****This consumer experience was had during the COVID19 pandemic.****…read more Important to note: This Social Security Administration federal office is currently open to the public HOWEVER please note, assistance is by appointment only. You can obtain an appointment in a few ways: Call their toll free number or attempt online. I made my appointment for today; Thursday over the phone earlier in the week because I phoned them to discuss a letter I had received from them recently. I learned that I had to present in person in order to conclude my business. Interesting was that the person who answered the call was also the person I met with today. I liked this because I felt more comfortable when meeting her as she was already familiar with my needs. Name changes are currently being processed here and by appointment only. You must present with your actual DMV drivers license and "original" stamped signed and dated by the court "seal" for some services like the name change. I'd phone them to get the actual list before presenting in person for an appointment. There was a line outside the front doors when I arrived but it soon vanished because everyone but one person wanted to see an employee for assistance. Once they were informed that was not the procedure they left. The environment was so peaceful. Security is on-site and I felt way more comfortable seeing and experiencing this as I was thoroughly screened for weapons. Made me feel super safe. Lastly, it can get costly to work on your Social Security paperwork by mail and today I learned they have over-sized postage paid, self addressed manila envelopes for the public available here. Good to see our tax dollars at work.

Honestly laughable. I went in to see if they still do same day appts. ( they don't - since years…read moreago. whoops) The security guard told me to get a number from kiosk and wait to see what they say. Over 100 seats , only 5 people there sitting. Looked like my odds were up. After 20-30 mins they called me back! I was so excited ; to find out they had me wait to 'help me' book an appointment. This review is more for entertainment. Have a Laugh with me ??. MAKING YOUR APPOINTMENT ONLINE IS YOUR ONLY OPTION. Modesto is booked out usually WEEKS/months. They told me Stockton is 1-2 DAYS out. & Manteca or Tracy is only a week or so out. best of luck for anyone ever trying to change their name before they gotta renew their license ...

If you need help with applying for disability, don't come here. The employees were very nice but…read morethey told me I'd have to go to the Stockton office if I need more help. It just doesn't make sense to me why they have registration forms for disability but can't actually help or answer my questions. Also just trying to get a hold of someone at the Stockton office seems impossible. This location is a waste of time if you are trying to to get help with disability

Had a very successful visit to the modesto office when I talked to Sergio, he was very friendly and…read moreeven called the Stockton office and connected me to someone there who fixed my claim.

I want to give a huge thank-you to my Air Force recruiter, TSgt Ryan Purdy, for all his help and…read moresupport throughout my enlistment process. From the very first interview at his office to completing my MEPs processing and medical waiver, he guided me through every step with patience and professionalism. He was always available to answer my questions, kept me updated on each stage, and made what could've been a stressful experience a smooth one. I truly appreciate the time and effort he put into helping me reach my goal of joining the Air Force. If you're thinking about enlisting, I highly recommend working with TSgt Purdy--he genuinely cares about his recruits and goes above and beyond to help you succeed.

Sgt Purdy is probably the best recruiter there is. He's very laid back, works well with scheduling,…read moreand is very helpful and knowledgeable. Currently sitting in the DEP thanks to his help. 10/10.

Dealing with the City of Modesto is extremely challenging, trying to cancel utilities at a rental…read moreproperty...the online forms never work & if you call the Utilities department you will be behind 45 callers & it could take 2 hours? The reason for so many callers in queue is because the online system SUCKS. Very very poor service . It is no different for any other departments. Not sure what the Mayor does???

Called MPD for a illegal parking. The lady who answer the call was rude or careless. And after…read morewhile get a call from city of modesto that person sounds lasy as he'll. Seems like hes was doing me a favor. But enjoy hes money. Which is taxpayers money. Also the mayor need to get rid of this kind of lazy people. They are pathetic just a waste / seat fillers.

Hello, I scheduled an appointment last week for a phone interview consultation for today in the…read moreManteca, California office. The employee that I spoke to her name is ' IRENE' I explained to her before that I have short-term memory loss and when I speak that sometimes I'm unclear!! Me. Irene was very patient with me and explained the process in great detail. Ms.Irene took the extra time and I truly appreciate this employees refreshing professionalism. Even though I was not eligible for any disabilities, it's still refreshing to have such a professional government employee. Hopefully this is recognized by the management or SACRAMENTO Headquarters ( Social Security Department ) May somebody give my regards to such a great employee

I thought I would come in here and there would be long lines. Nope. There was only two people at…read morethe window. You sign in on the little machine. They give you a number. Then they call you and I want to say we didn't even wait. Five minutes. It was really quick and the lady was very helpful.

I made a call today to the Medi-Cal office of Stanislaus County and Virginia answered. I believe…read moreTODAY was my LUCKY day! I realized there was a problem with my account and had been through the ringer!!!! Talked to this person and that person transfered 6xs to 3 different numbers when Virginia answered my call! That was THE GAME CHANGER. She went above and beyond to solve all MY issues. Virginia is living proof that you don't have to get lost in the system. She gave me new hope in OUR system that I have never used before today. Thank You Virginia. We need more reps like yourself!

Tried to call three different times. Each time it took about five minutes to get to a point where I…read morewas told (by a recording) that no one was available to answer my call and to try calling back another time. Government efficiency at its finest!

I went to this location after receiving an official notice that they needed "biometric" something,…read morewhich was a bit scary. It could have been anything from fingerprints to blood. I needed the re-print of my Naturalization Certificate, so of course, I would go. We arrived early for fear that traffic would delay us and I wouldn't get my paperwork, if I arrived late. It was 1:35 P.M. A woman opened the door partway and asked if I had some document for them. I showed her and she told me to wait in the line. I was the only one at the time. I talked to the people who gave me the ride and told them that I would just wait and when it was finished, I would message them. As they were leaving, the woman told me to enter. She directed me to the first person behind the glass and she processed my paperwork and directed me to someone else. That person took a photo of me and had me leave a signature--two things that they needed to confirm from starting the process online. I was so relieved to find that they weren't going to make me wait and that they were all friendly and caring. It was like they didn't work for the government. Thank goodness for a good experience!

First of all, the security guy, Mr Singh lets his shiny badge lets him feel he can dismiss you at a…read moremoment's notice if you appear you can't follow directions. He needs to seriously Chill-out and stop being such a Stiff! Be prepared to have your ID ready in hand and eye glasses, sun glasses, hat removed. That'll make his job a little easier. The staff deals with inconsistencies of applicants every single moment. That's expected and understandable. But when challenges like them shows up, your duty is to say: "Challenge Accepted, we'll get you through this!" The process is not long. And everyone does their job well.

We needed passports to be done. The wife found the law library. They got us in pretty fast. The…read morepeople here are really nice. The cool part about this place, it allows up and coming law professionals access to law books to study from. Cool in my book. Definitely a place I recommend to Get your passports done.

Extremely satisfied with the customer service! The staff is very knowledgeable and kind. Highly…read morerecommend this location for assistance with new passport.

This review is regarding the experience my best friend and I had …read more First and foremost, no words could ever express the gratitude we have for Ms. L Pulido. My friend was about to be homeless at 72, disabled with a small 12 year old dog. Although she had a valid hcv, She could not find an apartment. We tried everything. Ms. Pulido went above and beyond to help us . Everything worked out and she and her dog will be great. The thing about Ms. Pulido is that she doesn't pick and choose who she helps. I believe she works her hardest for everyone she deals with. I was in the same situation about 6 months ago. I don't know if she remembered me but i absolutely remember her. She helped me with all the time, patience, and empathy that she showed my friend. She really deserves recognition!

This agency is a very helpful place. Anytime that I am dealing with a county organization I am…read moreexpecting them to be a nightmare. This place actually had a polite courteous staff and though they probably are a little understaffed they do carry the load well. They assisted me and my family with a place to live in a very reasonable amount of time. The worker assigned to us was just as nice as could be. Thank you very much and keep up the good work.