****This consumer experience was had during the COVID19 pandemic.****…read more Important to note: This Social Security Administration federal office is currently open to the public HOWEVER please note, assistance is by appointment only. You can obtain an appointment in a few ways: Call their toll free number or attempt online. I made my appointment for today; Thursday over the phone earlier in the week because I phoned them to discuss a letter I had received from them recently. I learned that I had to present in person in order to conclude my business. Interesting was that the person who answered the call was also the person I met with today. I liked this because I felt more comfortable when meeting her as she was already familiar with my needs. Name changes are currently being processed here and by appointment only. You must present with your actual DMV drivers license and "original" stamped signed and dated by the court "seal" for some services like the name change. I'd phone them to get the actual list before presenting in person for an appointment. There was a line outside the front doors when I arrived but it soon vanished because everyone but one person wanted to see an employee for assistance. Once they were informed that was not the procedure they left. The environment was so peaceful. Security is on-site and I felt way more comfortable seeing and experiencing this as I was thoroughly screened for weapons. Made me feel super safe. Lastly, it can get costly to work on your Social Security paperwork by mail and today I learned they have over-sized postage paid, self addressed manila envelopes for the public available here. Good to see our tax dollars at work.

The majority of the representatives are rude as hell. They act as if they are giving you a handout…read more Like you didn't earn your benefit. I've had better customer service at businesses in Modesto's airport district. Better manners, no sarcasm, and more patience. Hard to believe my tax money pays for their salaries. Ridiculous.

The librarians are all very helpful and kind. Even when I go in to use the computers. Just wish the…read morelibrary rules were the same "quietly" as they were years ago! But other than that annoyance, I think it's great! And even free classes for different hobbies or projects.

The staff at this library is top tier. Never have I been greeted more warmly at any establishment…read more I had to use the Turlock library for my passport application and everyone here was fantastic, thorough and knowledgeable. The library itself is clean, quiet and filled with happy employees which makes a difference.

My phone was stolen at Ace Hardware in Turlock and we tried chasing the guy who stole it but we…read morelost him. I tracked the phone on find my but the thief turned my phone off. I called 911 and we got an officer to meet us at the store to review footage immediately. We weren't able to find any good leads at first but Ace said they would call us if they were able to track the credit card information. We went home and within an hour officer H. Duncan got the credit card info, went to the thief's house and found my phone. He was able to meet us at the store to return it. Phone stolen at 3:15pm and returned to us at 5:30pm. This was amazing, and we couldn't be more grateful for Ace Hardware employees for working so fast to get us details and Turlock PD for following up. THANK YOU!!

You need some serious help in your dispatch department. I called to report a person in a hospital…read moregown waking down the street from Emanuel Hospital. He was barefoot, it's 100° outside. The back half of his body was showing with ass hanging. My guess is he's psych. Tried calling the non-emergency number and was put on hold right away for a long time. After being tired of waiting and being concerned with the patient I hung up and called the emergency number. The same person answered the phone that put me on hold on the non-emergency phone number. She told me she was the only one in there and she had nine other emergency calls on hold. That's ridiculous! How is it you only have one person handling all the potential emergencies in this town??? And how quick and efficient are the people who might need help getting the help they need in a timely manor??? Get the girl some help!

Maria and Dorothy were the best. Maria helped me to get in at my appointment time. She really was…read morenice to me. Dorothy was so kind to my mom when she was getting her license renewed. She explained everything in precise detail of what we had to do to get her vision checked by the doctor since mom did not pass the eye exam. Turlock DMV has been nice every time to me and my family

If I could give 0 stars I would!!! The workers are extremely rude and unprofessional, especially…read morethe drivers instrcutors. I do NOT recommend coming here for any sort of appointment!!!

seriously don't even waste your time calling them, simply use the website or just go to the office…read more I'm so frustrated. Got a letter in the mail about a missed phone call appointment- to call the number listed and reschedule it. Well I tried to just reschedule it on the benefitsCal website, but the website will not allow me to schedule the appointment. So next option is to call the welfare office and I cannot get anyone to ANSWER THE PHONE, I called 4 times yesterday and Ive called 3 times so far today. After verifying my identity the pre recorded voice says "please hold for the next avalible worker-due to the high volume of calls we are unable to accept your call please call back at a later time" And hangs up on me.

They never answer they're phone call I had moved to another county I drove all the way to…read moreStanislaus just cause they didn't answer my phone call all week . And needed to urgently change my mom's medical , transfer . I ended up pulling to the front desk , after the lady asked what I was gonna do , then I told her I wanted to moved counties . Because I was having issues on getting a new health plan . Mind you the lady said I don't think u can do this ur mom needs to be here I told her ok well let me get a number . I got a number 088 - Called up talked to a worker then she immediately told me my mom was in active as in they just decided to put her off I had backup proof told her what the paper was saying then she says ok u have sjhp . San Joaquin , I then said I wanna see if I can change it get it transferred cause kern said to call to make changes , all this was not a ride .. it was horrible after they ended up saying I didn't need to receive or do nun ..

Turlock City Building unlike any other building depart I'm aware of is no longer open to the public…read morewithout previous appointment. Even during their operating hours you will not be spoken to and can not enter their lobby without a previous appointment . When you walk in the door you can't even leave a message for a return call. Standing outside their building and calling them during their operating hours, no one answers the phone, but you can leave a message. I have worked with over 20 building departments in several states over 30 years and am shocked that unlike all the other departments, this one cant figure out how to properly serve the public. When you plan to do business in Turlock City. You need to consider this and many other policies and procedures of this building department that will cost you frustration and money.

My rural mail carrier works out of this office…read more A couple of years ago I decided to invest in a locking mailbox in an attempt to combat the rise in mail theft. Sadly it looks like it was a waste of money on my part. Not because someone broke into the mailbox, rather my mail carrier occasionally (once a week or so) does not push my mail all the way through the slot and leaves it hanging out of the box right alongside the road. You would think mail carriers would be hyper sensitive to mail theft and do everything possible to protect against it, apparently that's not the case.

As far as post offices go this one has provided consistent friendly and fast service all 3 times…read moreI've visited indoors over the past several months. This is the same location that services the rural route ensuring the daily delivery of the mail to me which runs rather consistently. Parking is very limited here and there is streetside available too. I hope the postal service never goes away. We need it and some things should remain. In my humble opinion.