****This consumer experience was had during the COVID19 pandemic.****…read more Important to note: This Social Security Administration federal office is currently open to the public HOWEVER please note, assistance is by appointment only. You can obtain an appointment in a few ways: Call their toll free number or attempt online. I made my appointment for today; Thursday over the phone earlier in the week because I phoned them to discuss a letter I had received from them recently. I learned that I had to present in person in order to conclude my business. Interesting was that the person who answered the call was also the person I met with today. I liked this because I felt more comfortable when meeting her as she was already familiar with my needs. Name changes are currently being processed here and by appointment only. You must present with your actual DMV drivers license and "original" stamped signed and dated by the court "seal" for some services like the name change. I'd phone them to get the actual list before presenting in person for an appointment. There was a line outside the front doors when I arrived but it soon vanished because everyone but one person wanted to see an employee for assistance. Once they were informed that was not the procedure they left. The environment was so peaceful. Security is on-site and I felt way more comfortable seeing and experiencing this as I was thoroughly screened for weapons. Made me feel super safe. Lastly, it can get costly to work on your Social Security paperwork by mail and today I learned they have over-sized postage paid, self addressed manila envelopes for the public available here. Good to see our tax dollars at work.

Honestly laughable. I went in to see if they still do same day appts. ( they don't - since years…read moreago. whoops) The security guard told me to get a number from kiosk and wait to see what they say. Over 100 seats , only 5 people there sitting. Looked like my odds were up. After 20-30 mins they called me back! I was so excited ; to find out they had me wait to 'help me' book an appointment. This review is more for entertainment. Have a Laugh with me ??. MAKING YOUR APPOINTMENT ONLINE IS YOUR ONLY OPTION. Modesto is booked out usually WEEKS/months. They told me Stockton is 1-2 DAYS out. & Manteca or Tracy is only a week or so out. best of luck for anyone ever trying to change their name before they gotta renew their license ...

I want to give a huge thank-you to my Air Force recruiter, TSgt Ryan Purdy, for all his help and…read moresupport throughout my enlistment process. From the very first interview at his office to completing my MEPs processing and medical waiver, he guided me through every step with patience and professionalism. He was always available to answer my questions, kept me updated on each stage, and made what could've been a stressful experience a smooth one. I truly appreciate the time and effort he put into helping me reach my goal of joining the Air Force. If you're thinking about enlisting, I highly recommend working with TSgt Purdy--he genuinely cares about his recruits and goes above and beyond to help you succeed.

Sgt Purdy is probably the best recruiter there is. He's very laid back, works well with scheduling,…read moreand is very helpful and knowledgeable. Currently sitting in the DEP thanks to his help. 10/10.

We really try so hard around here don't we?…read more For a town known for American graffiti... Not really sure why we shied away from the whole Cruise thing. I get it can cause issue, but to move American graffiti to where it's such an odd time of year, it really deters from tourism and showing off the best of what we can be. I think bringing downtown to life is a good idea, as well as free things and graceada Park, and other events around town. I was born and raised here, I fondly remember the 4th of July parade, free fireworks at multiple places around town, concerts at graceada park, and events all the time. I get we've been going through covid, and there's a financial crisis going on in this country.. but some of the best of what Modesto can be doesn't really cost much. It's just getting people to come out, show off their cars, and everybody just get along like we used to. I think we should take advantage of beautiful places like McHenry village, the downtown plaza, the shopping center at briggsmore and sisk, and other areas that could provide places for people to just be do and see. Maybe have two types of American graffiti? One with the classic cars and then one with cars that have been completely tricked out like lowriders, the racers, and maybe even people getting froggy with electric cars? Our city is a car town, and I don't think we should shy away from that... Modesto has always had its problems, but there's a lot good about this town. I genuinely Believe in us. Next big event, let's all go enjoy!

Dealing with the City of Modesto is extremely challenging, trying to cancel utilities at a rental…read moreproperty...the online forms never work & if you call the Utilities department you will be behind 45 callers & it could take 2 hours? The reason for so many callers in queue is because the online system SUCKS. Very very poor service . It is no different for any other departments. Not sure what the Mayor does???

Terrible service. You get a number and if you don't answer your skipped over and have to start all…read moreover again their security people act like they know it all but say they can't answer.

horrendous facility with even more horrendous staff. security guard lady with an absolutely ugly…read moreattitude , staff at the window lack of knowledge. only two staff members working. just overall terrible. and did not receive the help needed.

We made a request the day prior to pick up certified copies of some paperwork. It was simple to…read morecheck in, the staff are so nice and welcoming. It was an easy 15 minutes from start to finish. I recommend putting the request online first. It's very simple and easy.

Poor service! I came…read moreinto the Recorder's Office to record some deeds and trusts for a client. I unfortunately had a bit of a negative experience. When you come in, you must go to the check-in window and provide your name and phone number. They inform you that you will be notified via text and announcement over the PA system when it is your turn with which window to go to. Depending on the time of day you come, there may be no wait or a wait time up to an hour. At peak times, there is extremely limited seating so you'll have to stand around as you wait for your turn. After I was called up the recorder's window, I was greeted with rudeness. The lady working there quite literally tossed the papers at me. There was no sense of politeness at all. Despite the attitude, I would say she was very efficient and seemed knowledgeable of what I needed to have done there. The service itself was relatively quick. If you need to come here, note that the entrance is the door facing I street and there is a small parking lot with entrances on I and Tenth Streets.

seriously don't even waste your time calling them, simply use the website or just go to the office…read more I'm so frustrated. Got a letter in the mail about a missed phone call appointment- to call the number listed and reschedule it. Well I tried to just reschedule it on the benefitsCal website, but the website will not allow me to schedule the appointment. So next option is to call the welfare office and I cannot get anyone to ANSWER THE PHONE, I called 4 times yesterday and Ive called 3 times so far today. After verifying my identity the pre recorded voice says "please hold for the next avalible worker-due to the high volume of calls we are unable to accept your call please call back at a later time" And hangs up on me.

I tried calling just to get another medical card mailed to me and I could not get through and I…read morecalled several times for several days. I ended up having to go into the office only for them to call me while I was IN THE LOBBY to take my information for my card to be mailed out! I've also tried uploading files and updating information through their website and nothing happens until you call to tell them that the information was sent in, but most of the time you have to physically show up just to tell them something has changed or else your case goes unattended. And the fact that they make you go through such an extensive automated system just so that, at the end, they can hang up on you is so extremely frustrating. One of the people assigned to me also didn't fill out my application correctly even though I tried explaining my situation to her several times. Her mistakes gave me so many problems later on when I tried applying to other services.

I went to this location after receiving an official notice that they needed "biometric" something,…read morewhich was a bit scary. It could have been anything from fingerprints to blood. I needed the re-print of my Naturalization Certificate, so of course, I would go. We arrived early for fear that traffic would delay us and I wouldn't get my paperwork, if I arrived late. It was 1:35 P.M. A woman opened the door partway and asked if I had some document for them. I showed her and she told me to wait in the line. I was the only one at the time. I talked to the people who gave me the ride and told them that I would just wait and when it was finished, I would message them. As they were leaving, the woman told me to enter. She directed me to the first person behind the glass and she processed my paperwork and directed me to someone else. That person took a photo of me and had me leave a signature--two things that they needed to confirm from starting the process online. I was so relieved to find that they weren't going to make me wait and that they were all friendly and caring. It was like they didn't work for the government. Thank goodness for a good experience!

First of all, the security guy, Mr Singh lets his shiny badge lets him feel he can dismiss you at a…read moremoment's notice if you appear you can't follow directions. He needs to seriously Chill-out and stop being such a Stiff! Be prepared to have your ID ready in hand and eye glasses, sun glasses, hat removed. That'll make his job a little easier. The staff deals with inconsistencies of applicants every single moment. That's expected and understandable. But when challenges like them shows up, your duty is to say: "Challenge Accepted, we'll get you through this!" The process is not long. And everyone does their job well.

Extremely satisfied with the customer service! The staff is very knowledgeable and kind. Highly…read morerecommend this location for assistance with new passport.

We needed passports to be done. The wife found the law library. They got us in pretty fast. The…read morepeople here are really nice. The cool part about this place, it allows up and coming law professionals access to law books to study from. Cool in my book. Definitely a place I recommend to Get your passports done.

This review is regarding the experience my best friend and I had …read more First and foremost, no words could ever express the gratitude we have for Ms. L Pulido. My friend was about to be homeless at 72, disabled with a small 12 year old dog. Although she had a valid hcv, She could not find an apartment. We tried everything. Ms. Pulido went above and beyond to help us . Everything worked out and she and her dog will be great. The thing about Ms. Pulido is that she doesn't pick and choose who she helps. I believe she works her hardest for everyone she deals with. I was in the same situation about 6 months ago. I don't know if she remembered me but i absolutely remember her. She helped me with all the time, patience, and empathy that she showed my friend. She really deserves recognition!

This agency is a very helpful place. Anytime that I am dealing with a county organization I am…read moreexpecting them to be a nightmare. This place actually had a polite courteous staff and though they probably are a little understaffed they do carry the load well. They assisted me and my family with a place to live in a very reasonable amount of time. The worker assigned to us was just as nice as could be. Thank you very much and keep up the good work.