I was stranded in the town and needed a safe, clean place for me and my dogs. The manager, Tammy, showed me a room. It looked fine so I took it. I went to get my belongings and started moving into the room. Tammy left to drive to Parker and would be gone for a few hours. As I started to lay my floor mats down inside, I found bugs alive and dead. One was on the wall and another under the bed pillow. I freaked out and called Tammy. No answer. I called back and reached her. This is our conversation: ": She was an hour away in Parker, Arizona. I told her about all the bugs and she said they were from the fields in the area. I mentioned one was under my pillow. She said the bugs were not a big deal and not bed bugs. The hotel recently had an inspection. She agreed to sweep up the bugs when she returned, but that would be awhile. I asked if anyone else could help me and she said no. I asked if there was a place that I could get a broom to sweep up the bugs. She told me about a cleaning room. I said I would try that. I sent Tammy a text: "Hi, I swept up the bugs and they're all outside on the porch by the dustpan. Even after sweeping a few more bugs appeared inside. I just can't stay there I'm very sorry. The only thing I did was pick up your floor mats so I can lay my mats down on the floor and I didn't even use the toilet. My dogs didn't even come into the room. So if you could please refund my money, I would appreciate it. Again, I'm sorry for the inconvenience. Thank you." She mentioned getting me another room. Tammy returned about 3.5 hours later. This is our conversation: We talked about the bugs and that I could not wait in the room for her to return. I also was not going to wait in the 96 degree heat in my car with three dogs. I apologized and reassured her that I had not even brought my dogs into the room or my belongings. I only brought in mats to lay on the floor for my dogs. I just could not stay there. She agreed to give me a refund. I thanked her. When I got home, there was no refund. I told her that I had not received the credit on my card. She said that the manager didn't want to approve it since she offered me another room. She did mention another room, but I would have to wait approximately 3 hours for her to return to town. I explained that I could not wait in the heat and there was no one to help me. I had swept the bugs, but more bugs appeared after I swept the original ones. I was only in the room for about 30 minutes setting up when I had contacted her about not wanting the room. She has agreed to refund me the room. She commented that she knew how to do the refund and I was led to believe she intended to refund me. They never refunded me my money. I feel like I was taken advantage of being stranded. You decide if you want to stay here. read more