Great general Hardware store. Been there dozens of times. This place has old-fashioned service…read more The personnel will help you find what you need! I go all the time with a concept for a project, and I describe what I am trying to accomplish, and they will help brainstorm how to make it. I love the place! The other bonus is that even though they compete against the big box hardware stores, their pricing is at or below the national chains.

Love this store now that they have resized its even better. The staff is very friendly and the guys…read morein the back where all the hardware counter is man let me tell you they really know they're stuff! I was looking for a certain speed nut and came here looking for and they answered my prayers. If you in the area or working a project and want to avoid the big name stores stop and give them a shot. I'm sure they won't disappoint.

My new go-to spot for hardware Huge selection of stuff you…read morecan't find at Home Depot or Lowes

I found myself in a pinch needing a couple of specialty screws (6-32 x 7/16") to finish an optic…read moreinstall--the ones that came with it were just a bit too short. The manufacturer wanted $7 for the pair plus $11 for shipping. Amazon had packs of 50 or 100 for $6-$13 with shipping included, but the earliest delivery was Monday. As a last-ditch effort, I checked the local big-box stores, but nothing looked promising. Then I remembered McFadden-Dale and decided to make the trip before they closed. They didn't have the exact 6-32 x 7/16", but they did have 6-32 x 1/2". The staff was incredibly helpful and took the time to check the thread pitch to make sure they'd work. Best of all, four screws cost me just $0.56 instead of nearly $20--and I didn't end up with another 40 or 90 extras I'd now have to find uses for. Their credit card system was down, so it was cash only. They also close at 2 PM on Saturdays and are closed on Sundays.

Highly recommended,…read more 1 stop shop, found all the materials and items needed. But what stood out to me was the customer service and assistance i received while shopping. From the moment i walked in, felt welcoming and the associates wanted to help me find the items i needed, and even recommended a tool to make the job ten times easier!

Gaspar is MVP We wish to recognize based on his phenomenal Customer Service which is consistently…read morethe same always. One of the Best Managers in The Hardware Service Industry. A happy Customer is a Return Customer! Keep Him Please (Smile)

My girlfriend and I had a strange request and John took care of it. We are so thankful for his…read morehelp. They were all very kind and got asked a couple times by different worker if we needed help as we were browsing the store. Thank you John! You made our days.

JOHN!!! JOHN!!! JOHN!!! If he can't do it no one can!!!…read moreI purchased a key fob and the merchant failed to tell me they do not program them, but sent me on an adventure trying to get it programmed. Anyone that dealt with something like this knows getting it programmed cost more than the device. I took it back was referred over to John and John does everything in house and he's very professional for someone like me would say he's God sent. I'm very thankful for all the help of John and Ace hardware go give John a try I will bet on it.

The employees are incredibly helpful! I called ahead to see if an item was in stock before making…read morethe trip, and Bernie was fantastic. He took the time to verify that the item was available and was friendly and professional throughout the call. When we arrived, they even matched the online price, which was a great bonus. Excellent customer service--I really appreciate the extra effort and would definitely shop here again!

Went in looking for a Stihl item (which they are no longer a dealer and do not carry them any…read morelonger. But met Dominique (and Ken) and found out they make window screens for your home. So we took all our old screens in and had them make new ones. Our screens were old and stretched so the new screens are a huge improvement from our 20 year old worn out screens! They did a great job! Kudos

This was my first time attending the National Hardware Show at the Las Vegas Convention Center…read more The show is divided into two major sections--lawn, home, and garden--and regular hardware items such as tool boxes, welding helmets, plumbing supplies and everything else you could ever lump into the "hardware" category. I spent more time in the home and garden section even though most of the items don't have a use in Las Vegas for many of us. Since we've traded grass for xeriscape, many of us have no need for lawn mowers, weed whackers, et. al. The lawn and garden section was in the North Hall of the convention center. I met some very nice and interesting people. It's a much more laid back show than the geeks of CES. I eventually made my way to the Central Hall for the regular hardware items. One of the standouts in this area was the large electrical displays. If I were giving Benjamin Braddock advice this year, I'd tell him, "LEDs". There were so many vendors with lights of various kinds that used LEDs to generate bright lights. After the Central Hall, I went outside to the outdoor, recreation, and tailgate area. They had a number of food vendors here tied in with some kind of cooking item. There were several vendors selling outdoor pizza bakers that rotated the pizzas as they cooked. They also had samples. I was surprised at how much food and food related vendors that were at the show. I expected a lot of wrenches, toilets, and other hardware items. Imagine my surprise when I'm given samples of beef jerky (teriyaki flavor) on entering the show to get my credentials. I'll attend next year. It's too good a show to miss and it's at a great time of the year!

Still the same great service when you need help from the staff. Great selection of hardware items…read morethat these bigger don't have. Prices are reasonable but the majority of reasons why we shop there . Is the products from Hawaii they carry a nice selection of goodies and other items from there.

I had a very disappointing experience at Ace Hardware. I went into the store looking for a specific…read moreproduct and asked the manager for assistance locating it. Unfortunately, she was not helpful and did not seem willing to make much effort to help me find what I was looking for. I'm not positive, but I think her name is Flo. I expected better customer service, especially from a manager. I left the store feeling frustrated and disappointed with the experience. When a customer takes the time to come into the store and asks for help, I believe the staff--especially management--should make an effort to assist them. Overall, this was a horrible experience, and it has definitely changed my impression of this Ace Hardware location.

March 31st my husband and I to travel to Las Vegas to make a repair on my mothers home. Went to Van…read moreMarks hardware and was Surprisingly greeted ( never happens in SD) by Melissa ,even with her mask on, you could tell she had a huge smile on her face. I Explained my plumbing situation and she walked me over to Bob and Alec in the plumbing department. Bob and Alec also greeted me with huge smiles and were very pleasant. They were more than willing to help me figure out what I needed. They were able to figure out from my explanation of the thingamajig that goes in the thingamajig under the sink.They knew Exactly what I needed. It was nice not to have to return to the store multiple times to get the right parts. Also , I was impressedwith how clean the store was and organized. Bob and Alec knew exactly where everything was. As I left Melissa checked in with me again to make sure I was able to find what I needed for the repair on my mothers home . The staff is definitely Five Star employees. I highly recommend the store !!

In a perfect world, we leave the big box stores behind and only shop at stores that care like Ace…read moreHardware. This particular location on Tropicana at Durango is so much larger than meets the eye. I loved the personal service here, the organized rows, and the well-curated selection of merchandise. I originally went there for Car Key Duplicates (which are the best deal here, skip the dealership!) and left with an armload of goodies you'd be hard-pressed to find elsewhere. Ginger Chews, Sarsaparilla, and beeswax and who knows what else? It all felt very Pacific Northwest or a caring hardware store I used to frequent in West Hollywood. I will be back on my next home project and for basic maintenance supplies, too. This Ace location is ACE and lovely. Pleasant shopping experiences make a difference. This store works to earn your business. :)

This review is solely based on my experiences with Stephanie the customer service member…read more I have recently purchased a duplex that needs a whole lot of renovation, and i have been buying all of the materials and supplies I've needed from this particular Lowe's because it is conveniently located near the property. There are some other great customer service Representatives here, but Stephanie is by far the best! She goes above and beyond to ensure that the job is done correctly, and that all of my needs are met. She specifically told me to call her if i had any questions, and she has made accommodations to place special orders for me and ensure that all of my materials are delivered on time. I can't say enough good things about her. If you go into this particular store, then please ask for her by name . You won't get better customer service anywhere! Go Lowe's!

Avoid this Lowe's if you care about honest delivery times…read more I purchased a washer and dryer set on March 22nd for over $2,000. I chose this location specifically because they guaranteed delivery by March 31st, whereas other stores had longer waits. Today is the 31st, and they just pushed me back to April 14th. This is a classic bait-and-switch. They take your money based on a 9-day promise and then change it to 23 days once the sale is final.