I had an appointment first thing in the morning. My insurance actually picked up a charge. I had…read morean eye exam and test for glaucoma. I am not too keen on bright lights and people touching my eyes. They were professional and on time. I will return without question. My eyesight checks out. :)

My entire experience was great. No wait time and Dr Watson took her time and explained everything…read more I would recommend this doctor.

I am so incredibly frustrated with this office. They claimed that they didn't receive a referral…read moreprior to my visit although my doctor's office claimed they did. They claimed they didn't receive payment from my insurance although my insurance claimed they did. I can't get ahold of anyone to help straighten out these errors, and when I do happen to speak with someone after spending hours calling, they aren't helpful (e.g., tell me to wait for a message through the online portal that never comes). The service is terrible here. AVOID at all costs!

The doctor we see is very good and deserves 4-5 stars. But the office staff and office operations…read moreare abysmal. First, even with three people in office staff area, you call and call and call, and most of the time NOBODY picks up..you are told you are number 2 in call list..and then within minutes told to call another time. One day I called 8 times, each time with an endless hold and hangup. Secondly, if you have prescriptions such as eyedrops and want them renewed or sent to Mail Order or Pharmacy, GOOD LUCK! Staff seems incapable of sending a correct prescription. In one case it took us a month and 3 attempts with different faxes to mail order to try and fix it, finally they got qty correct but no refills instead of 90 day normal 3 refills, meaning having to suffer thru it again!i The office appears to be heavily engaged in processing as many patients as possible for exams and tests but terrible at support or answering phone! I mean abysmal!

I've been a patient of Dr. Nouri for a few years now. When she left Boston Laser in Brookline I was…read moreworried because I didn't want to see another eye doctor. Luckily, I found her and started seeing her again at her new office. Dr. Nouri is extremely thorough and errs on the side of caution, which I love. Her expertise in ophthalmology is second to none. She was the one who found my glaucoma in the earliest stages and has kept it stable. I recommend Dr. Nouri with no hesitation whatsoever.

From the owner: Welcome to Physicians Eye Care, the office of Dr. Nouri. We understand that you have countless…read moreoptions for your vision needs. We provide quality care by a dedicated physician in a small practice setting. In addition to healthcare backed by years of training and experience, the office is also a place in which patient comfort and convenience are prioritized. Unlike much larger practices in Boston, you will always be cared for by Dr. Nouri. When you visit our office, you are welcomed and examined by her and treated in the same manner she would treat her family. Your concerns are important to us, and we want to make sure all your questions are answered. Whatever your eye care needs, know that you are in capable hands of Dr. Nouri.

It is a privilege to write about Dr. Sang and her team. Not only is Dr. Sang an elite and amazing…read moredoctor, but she shows compassion and really cares. Sometimes, that makes you feel better and is more needed than the treatments! At a time when I feared losing my vision due to macular degeneration, she was reassuring and supportive , and always answers my never ending list of questions, and with patience. Another side of Dr. Sang that I recently learned about is her mentorship. There are a group of young college grads working there who are taking a gap year and preparing to get into medical school. She is so giving and proud of how many of these interns have gone on to great careers. Each time you go for an appointment, it's a "major production." There are so many steps in the process and I have come to understand why it takes so long -- they take no shortcuts! There is a huge staff that supports Dr. Sang and each one has a specialty, from the people who answer the phone and make appts. to the people who do complicated eye scans. I don't envy the appt. people as everyone seems to want a different time -- including me -- and it's hard to make everyone happy, although they try. I guess my only complaint is that I wish I could turn back Dr. Sang's clock about 25 years so that she'd be in practice for another 25+ years. While she is around, I feel incredibly lucky for her to be my doctor!

Dr. Sang is the best doctor of any type that I have ever had. She is extraordinarily thorough,…read morehighly skilled, and takes as much time as necessary to go over every detail. She is also extremely warm, compassionate and can explain complex problems in a very clear way. I have been seeing her for many years ever since she did emergency laser surgery on me after an accident. Yes, sometimes the wait is long, but you are told in advance how much time to allow for your appointment. It is absolutely worth the wait if you want the most comprehensive, experienced evaluation/follow up. All the staff are great. Monica is a gem and all the technicians and students revere Dr. Sang, for good reason. I always take Dr. Sang's recommendations regarding other aspects of my health as well. She looks at my general health and reviews all my test results and gives me solid, thoughtful advice.

A first visit charges $120 extra for a contact lens evaluation, no matter how long you have been…read morewearing them. Each additional year has an $80 charge for contacts. This is a total ripoff. Unless there is a very great need, measuring for contact lenses is very little extra labor. Training for first timers could take a little time. But there's no need to charge again.

Overall great experience. Doctors were very attentive and…read moreaddressed all our questions and needs. I came here with my mother - who had an eye exam here. They treated my mother (who is older and does not speak English) with empathy, and understood what she articulated well. The staff was great helping my mother with testing and also helped her with glasses. When I checked in - they went through insurance coverage with us and everything was clearly explained.

I just did the math, and realized that I had surgery at what was then known as Massachusetts Eye…read moreand Ear Infirmary, 38 years ago; my surgeon, Gregory Randolph, MD, and MEEI staff were fantastic, then; I was entirely cured by Dr. Randolph, and I've remained that way for 38 years. To say that I am a grateful patient, is an understatement. Here I am, 38 years later, and I remember Dr. Randolph's care, expertise, thoroughness, compassion, and concern for my well-being. Little did I know, then, that Dr. Randolph would become one of the leading thyroid surgeons in the WORLD. I've been back to Mass Eye and Ear several times, since then, to see a variety of specialists in ophthalmology, ENT, Facial and Plastic Surgery, and optometry. Every experience was over the top, and what you would expect of one of the preeminent eye, head, and neck hospitals in the world, and one of Harvard Medical School's flagship, teaching and research hospitals. In December 2025, I fell and had multiple injuries, including a fractured nose. Rather than see a plastic surgeon, who treats patients from head to toe, I opted, instead, to be seen by a Facial and Plastics Surgeon at Mass Eye and Ear. I was referred by a friend who is "in the know" in Boston medical circles, to Dr. David Shaye, who took outstanding care of me, and who managed to work some miracle in the Operating Room, where he returned my crooked nose (from the fall) to its original shape, without any incisions (or blood). Recently, I was seen for an annual eye exam, by optometrist, Dr. Leah Margolis, who performed the most thorough annual eye exam that I have ever had. Dr. Margolis' care, was consistent with her thoroughness and efficiency. She came up with a brilliant solution for my reading, that was a one-off, stroke of brilliance. I don't know how Mass Eye and Ear, Massachusetts General Hospital, Brigham and Women's Hospital, and Newton Wellesley Hospital do it, but they are the best of the best, and they have the best doctors, nurses, and other clinical staff (most notably, PA's, NP's, and CRNA's).

The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

I'm gonna walk you through this step by step. You arrive to a broom closet stacked with equipment…read more You can see the beams and 2x4 studs. You are then redirected to the elevator lobby to fill out sensitive medical forms. After this you get to sit in the broom closet where he makes NO ATTEMPT AT HUMAN INTERACTION while he one click at a time enters the information from the forms into his system. You have enough awkward time to notice the multiple security cameras pointed at you that you did not sign a release for. He then turns and addresses your obvious impatience and says " I can't help you if you no leave a good review". I left and will be flagging this, lord I don't have anything nice to say, clearly unprofessional and not up to basic building code seemingly illegal practice.

I went to the office, the door was open but no one was there. No receptionist, no doctor. I tried…read morecalling but no one ever picked up. Not the great experience I was expecting from other reviews.

All weekend, I've been extremely uncomfortable with swollen, sore, itchy, crusty eyelids. I called…read morethe eye center about 8:15 AM and was told the doctor was doing surgery but my information would be taken and passed along to the doctor's technician. I should be available by phone to take the call. Well, here it is 4:30 PM and I still haven't heard back. This is so disheartening and unprofessional. There should be follow through with these type of situations. After waiting a few hours, I went to urgent care. I waited quite a while but eventually saw the ER doctor and got a suitable prescription. Nobody in so much discomfort should have to wait over 8 hours to be contacted.

I really like this practice and most people that work there, Execpt this front desk girl that's…read morebeen there for years and I really don't know how. Everytime I interact with here either at the office or over the phone she is rude, I already complained about her in the past but she is still there with the same attitude. Right now as I'm writing this review because I call for a follow up and she was herself again so I asked to speak to somebody else..she put me on hold now for about 50 minutes but I will hang up as it's their lunch break. I really don't know her name but good luck if you get her.

Dr Wu and the entire technical and administrative support staff are outstanding. The medical result…read morewas excellent.

Doctor Wu is expert at her craft, a caring doctor, and the one people go to after other doctors let…read morethem down. I've been seeing Dr. Wu since I had experimental PRK back in 1996 - 1997. A few years ago she performed PTK on one of my eyes to remove some scarring, and most recently she performed cataract surgery on my eyes. The results have been awesome. I could write about her great bedside manner and sense of humor; of course I could try to state what a great eye surgeon she is. And I could try to convey the precision and attention to detail she brings to her work. Instead, I'll point out how I have run into numerous people who came to Doctor Wu AFTER another eye surgeon had messed up. I met two such people during the last month, including one just this morning. She is the doctor people such as I will tell you you should have seen. She is the doctor the other doctors say you should go to next. Your eyes are two of the most important things in your life. Entrust them to the best eye surgeon. Ed L Natick, MA

I had a great experience with Dr. Yang. I had an early follow up appointment. An early morning 7:45…read moreappointment. The office was almost empty, maybe 2 other patients in the entire office. I was the only one in my waiting area, the previous patient had been attended to by his medical assistant. Dr Yang came out directly and treated me without his assistant taking me first, when I noted/asked 'do you do your own prep-work?' -- he said 'well i know people on early appointments are usually trying to get to work or somewhere else, so rather than have you wait I decided to do the prep-work myself because the medical assistant is busy with another patient. Beyond his pro-activeness, Dr Yang was professional, patient and competent and had good 'bed-side' manner. I highly recommend Dr Yang!

I am hoping someone had or have not had a similar experience:…read more Bear with me - broke a pair of glasses less than a year after getting them. My fault. Clumsy. I called to say just that-----I broke them and i needed to get a replacement pair. Not a new prescription. The appointment rep looked up my info and said the optical shop I got my glasses at was no longer in network and that i needed a new eye exam. This appointment took months to book which is the norm now. Got to my appointment, checked in, got seen. Then, I received a bill. Called the billing department to discuss, whoever I spoke to was clearly working from home and basically no help at all trying to explain what had happened. Too noisy and too busy shooshing kids and pets in the background. Got frustrated. I actually said F U on the phone. Hung up. Brought the new prescription at a different optical shop--The Optician asked for my insurance info----same as on the phone and going in person....the Optician was the one who saw that the prescription wasn't needed. Too soon. I explained exactly what happened and she said all she can do is order the exact same prescription, I was trembling with frustration - not at her. BECAUSE that is exactly what i told the appointment rep when i called months ago. She said the initial appointment rep should have seen that it was too soon for a new eye exam before booking the appointment and should have just order me a new pair. No need for an eye exam. I was not told this when I made the appointment over the phone, because again the person who made the appointment was also working from home like the billing person and probably not paying attention to what I was saying or looking at my insurance information in their system. Even if the first person missed my insurance information over the phone, the check in person should have seen it was too soon. I would have preferred to be turned away when I got there than to be billed for a non needed exam. How come the phone person AND the check in person didn't see my insurance information? AND me saying in person and over the phone that I just needed a replacement pair didn't register? Thanks for reading my vent. Calling tomorrow and asking for a supervisor or manager.