5 star service! We couldn't have asked for a better experience. We worked with the amazing Miss…read moreDiamond. She is very approachable, thorough, efficient, promptly communicates and most importantly...she is honest. She answered any and all questions we could possibly think of (in a way that was easy for us to understand). We ended up with great coverage and at a great rate. Win Win! She has gained a new lifelong customer and I highly recommend her to everyone for any and all of your insurance needs. She definitely lives up to her name

Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

Great service!!! They were even able to reduce the cost of my home insurance. Easy transaction…read moretoo. Very happy.

I've had horrible customer service with John at the Fort Walton Beach location. I've been…read morecancelled twice for my homeowner's insurance through no fault of ourselves. I cancelled a commercial policy on a vehicle and they cancelled our other two cars instead - we drove without insurance for the last week - not knowing. They never answer their phones - you are on hold forever. John ignored several emails from me and sent me a email apologizing for his lack of customer service. Do not use this agency- you will regret it.

Excelent professional - very thurstworth and efficient. Highly recommended. It would be great to…read morehave more professionals like her.

I bought my life insurance with Nicoletta; she explained all the pros and cons to me and helped me…read morechoose the best solution for my needs. I am very satisfied and highly recommend her to everyone!

Was reommended for finding $10M umbrella policy. Karim Mali did a great job in finding new cheaper…read moreunderlying coverage and the $10M umbrella coverage we were looking for.

This is a great team to work with. Sonia and John made our transaction easy! Highly recommend!read more

DO NOT TRUST THIS AGENCY WITH YOUR HOME OR YOUR INSURANCE COVERAGE.!!…read more I strongly recommend staying away from this agency. My experience was extremely unprofessional and completely unacceptable. I purchased homeowners insurance through this agency and trusted them to properly handle my coverage. They knew there was an inspection issue and knew the policy was being cancelled, yet I was not clearly informed that my homeowners insurance had actually been cancelled. I only discovered the problem after receiving a $1,770 refund check and having to repeatedly contact the agency myself to find out what had happened. I then spent weeks trying to resolve a situation that should never have reached this point. As a result of this coverage gap, I am now facing an approximately $790 charge from my mortgage lender. I have documentation, emails, cancellation records and communications showing the timeline of what happened. What is even more frustrating is that, instead of taking responsibility for how this situation was handled, I was repeatedly told that the responsibility was mine because an inspector supposedly could not reach me. Meanwhile, the agency had already been communicating with the insurance company about the inspection and cancellation. This is not the level of professionalism, communication or accountability I expect from an insurance agency. I have already had to reconsider my relationship with this agency for other insurance as well. DO NOT TRUST THIS AGENCY BLINDLY WITH YOUR HOME OR YOUR INSURANCE COVERAGE. Verify everything yourself, get everything in writing, and do not assume that your agent will notify you when something goes wrong. In my experience, this has been one of the most disappointing and unprofessional experiences I have ever had with an insurance agency. I absolutely do NOT recommend Fernanda Macedo Insurance Agency.!!!!

What a great experience dealing with Fernanda Macedo's State Farm office! Jonathan Assis from her…read moreoffice was amazing. I sent him my renewal quote from Allstate and within minutes I had a comparable quote. I was impressed with level of detail and how easy he made the process of switching insurance for me so I bound my coverage on the spot. Thank you Jonathan!