Always friendly and honest service. I bought a CPO Escape from Stamford Ford a number of years ago. There was a stupid problem with Ford Credit - it was enough to make me cancel the order. When Dominic found out about it, he called Ford Credit and told them to get it right. They did, and Dominic called me back and made the deal happen! Since then, Ive been bringing my Escape to them for service. They are reliable, friendly, and HONEST. Scott Ferrara in service is THE BEST! I noticed a number of reviews with regards to lack of communication while vehicle is in service, especially having a person answer the phone. This appears to have started since Covid. I'm guessing that it is because it seems harder to get good help these days. This is not unique to any dealership or brand. In fact, I have another brand of car that I bring to another dealership. By comparison, this other dealer does not deserve to clean the floors at Stamford Ford. The service advisors at Stamford Ford provide you with a cell phone # you can text if you need to, which is a lot easier than getting though via phone. Again shout out to Scott in Service!! read more

The GM is exceptionally arrogant. You don't want to do business with these guys. It will be the worst buying experience of your life.

They seem to make you believe you need work done that you don't need- which is unethical. They also do not keep promises of services completed when said it would be. It wasn't always like this - owned ford cars for 40 years, but won't be going back. read more

This is a buyer beware message and resembles the shady practices of car dealers back in the 80's. Stamford Ford advertised a Ford Raptor as a CPO vehicle with a warranty . I reached out to purchase the truck and worked with Barry Pasqualini-Senior Sales Consultant on the purchase. I confirmed with Barry that there was a 1-year bumper to bumper warranty on the vehicle, and also confirmed in writing the same. I offered to pay the full advertised price of $49k, signed a PO, paid a $2k deposit, and had my bank send them a check for the balance via fedex. Several days later I received an email (not even a call) from Barry saying that they are unable to provide the warranty they agreed to on the vehicle but if I was interested i could buy an extended warranty. You agreed to a price and terms, received payment, then tried to change the deal?? Again, this is an old tactic that shady dealers did back in the day, but really a large Ford dealer in Stamford CT? There are many thoughts in my mind but the two unfortunately that seem to fit in this scenario is that Barry found another buyer to pay more than the advertised price or they are just trying con me into buying a warranty. Or any other unresponsible action rather than simply selling a vehicle as advertised and being accountable for your commitments. This is disappointing because it speaks to the culture of the dealership if this is acceptable and you would think that a decision like this would of been reviewed by management which lends itself to being a culture issue which is unacceptable. I had to pay for a stop payment on a $55k check, lose $150 processing fee to my bank, and still have not received my $2k deposit back from the dealer so had to reach out and file a claim with my credit card company. I would hope in todays day in age and with the cost of vehicles that dealers would hold themselves to a higher standard but clearly if Stamford Ford is not. There are plenty of dealers out there, ones that are trustworthy, honest, and stand by what they offer. Do better Stamford Ford read more

Stamford Ford - Car Dealers Near Me - Stamford, Connecticut

This Dealerhip has my car for 4 month now. They recieved payment and service advisor ( P.C ) cannot respond. He has no idea or a clue how to do his job. He tells me the car is ready, I show up and they cant even start it. failure all around to corrdinate repairs. They told me the mechanic is on vacation that is qualified to work on it. It`s been 4 weeks and the qualified tech clearly cannot fix it. They have been playing with this car and they cant fix it. Terrible experience working with the staff. They really suck. Do to their service and experience I would never recomend anyone to have these headaces. They have terrible service and communication. They are quick to take your money with no real results. They are a terrible. read more

Stamford Ford made a clerical mistake in processing our title. Not expecting any further interaction with the dealership I ignored random phone calls - especially in this day and age with being inundated by spam. Then I received an email from their controller Melissa who threatened additional charges to our account because they put my name on the title instead of their own and I did not return it promptly. read more

Everything. Don't waste peoples time with $10k discounts on a car and tell them it's a misprint when they walk in the door. Slimy read more

Stamford Ford - This is an ad that has been on their website for 5 days and the second you walk in the door the reception tells you it's a mistake. - Car Dealers Near Me - Stamford, Connecticut

The worst customer service i called about 5 times to get a quote on a ac service tuneup how long its gonna take and what the tuneup consists of also to inquire about the courtesy pickup service Nothing haven't heard anything from them as of yet. read more

Overpriced try RI dealerships. A few years ago i went there with my suv for a simple oil change and it turned out to be a problem. The mechanic spilled the oil, lost the screw and I had to come back next day since the car smelled like a burned oil. Just go somewhere else. read more

Final Update: Had to go in two more times for the same issue because a few days later, the issue returned along with my blinker light flashing quickly. The first time I told them the issues and they proceeded to keep my car (rental offered and accepted) then tell me nothing was wrong and that I am basically crazy. Now (per my count) this is now the fifth time going for the same issue. Recorded the noise, and my back blinker goes out (legit told them this the previous time when they told me I was crazy) offered a rental again and I declined, asked for a free decal and was promised it would be free with no worries. They call the same day and I had to remind them to decal. Next day go pick it up and I am charged for the decal $220 without them even apologizing. This place is a scam people, DO NOT BUY A CAR FROM THEM. They sell you a car over the sticker price and even hide it behind fee's for their commission, offer you a VIP package and still make it seem like they are going above and beyond when they are not. when they can't figure out the issue on a car they sold you they make you seem out to seem crazy. Yeah decent customer service but now I realize it's an all fake, because truly only care about is taking your money. Will be changing my Ford dealership for servicing moving forward since I honestly have tried several times to no real avail at this place, they pick up the fuck up's but then drop the ball again and again..DONT BUY THE VIP PACKAGE, that's only for them to appear like they are giving up too service, when in reality you already paid for the service you are getting. -- Update: Dominique & Monica reached out the next day after my initial review. Everyone was pleasant and I received a rental and amazing service with such sincere apologies from almost everyone I spoke to. Pleased customer here and I received my truck back fixed two days later. Overall unpleasant beginning/start but an amazing finish! -- Buying my car carried great and amazing service, probably because of the commission... Recently dropped off my bronco for service after lighting up like a Christmas tree and honestly the customer service here sucks. Had my bronco there for service since Tuesday 2/7 and a week later still no update. Stopped by three times in the course of 10 days and still told the same thing. Saturday 2/17 still no update, no call, no offer to give me a loaner, nothing. Waiting for my truck to be finished and never doing business with them even after paying for a ford package with my bronco when purchasing.. read more

Had may service on a Friday. I was told that I will receive a notification regarding status. I never did. Called and never got an answer, it is the holiday weekend, Labor day and I ended up not having a car god lord knows how long. Worst service, I would just rather go somewhere else. Im suprised no honest review anywhere else but here. read more

We had a great experience buying a Bronco from Stamford Ford Lincoln. We worked with Christian who was helpful, informative and pressure free. read more

Just awful. Brought my car in for basic service. Was told an hour. So I waited. Still sitting here over 3 hours later. The place reminds me of the Stamford ER. So many employees walking around, not doing anything. More employees than customers but you wait 5 hours. Everyone here has a dead stare. Like they feel like they will never get to leave. All hope is lost. Next time I will go back to Scarsdale Ford. It's worth the cost of the Uber. read more

Horrible horrible horrible customee service. Did I say HORRIBLE? No return phone calls on progress. First repair was $2500 and fixed NOTHING. Still awaiting update after a week in the shop and had to drive doen in borrowed car to get response. I stepped in to help my 90 year old friend deal wirh this. HORRIBLE read more

Just another Ford dealer trying to take their customers for all they are worth and up charging with their so called "market adjustment" fee of $5-10K. Wouldn't bother with this place unless you want to pay way over MSRP. They will put a lower price on their website and then when you ask the current price it is marked up ridiculously read more

I purchased a used Ford van a few years back from Stanford Ford there was a problem with the speedometer/instrument cluster going out (easily fixed if you looked on YouTube you just had to replace the instrument cluster) I have known the owner Dominic Francella since high school and when I walked in he was very helpful and said if there's any problems please call my cell phone and gave me his cell phone number I thought wow great customer service, unfortunately the problem was Dom does not answer his phone (no-one answers the phones in service) his emails or phone messages, I was told the alternator had to be replaced and did it, that did not fix the problem so it was misdiagnosed it was over $800 I paid it without question then they finally realized it was the Speedo/Cluster and called and left a message they the instrument cluster, now again trying to reach service or Dom by phone is impossible to make the appointment the only way you could do it was to physically go to the dealership service, over several trips down there every time Dominic told me why didn't you call my cell I told him on several occasions I called him and left messages and emails that he never returned to be fair his assistant Monica did return a few calls I did to her. Very sad as they are the only game in town and know it. read more

Just leased an F-150 and the team at Stamford Ford was excellent--responsive, professional, and fair. I had been speaking with another Ford dealer and the experience was night and day. Happy to have found them and given them my business. read more

I don't know about purchasing a car from them, but you will eventually have to get it serviced and this place is by far the worst. I would never buy a ford for this reason. 1st it could take weeks to get a service appointment and once you do have one your vehicle could sit there for another week without even being looked at. Don't expect anyone to call you back quickly either. Expect at least a day or so. I would like to say this is a covid thing, but their service department has sucked for years. It's a shame, because I like my escape but since I could never get it serviced I would never buy another Ford around the Stamford area. I never write reviews but this story has to be told. Again my advise is stay away far away from buying any ford vehicles in the Stamford area. read more

Marco Salazar, sales manager was great. I am very happy with leasing a car from him. I'll be back again Thank you for all the help.

The service dept. is horrendous. Routine maintenance such as changing transmission fluid is very risky. Mine was under filled and went prematurely. Even brake jobs result in problems and you're lucky if they put the tires back correctly. With mine they didn't and it the alignment was affected. If you have to go to them, make sure you get an estimate in writing or they'll go to town on you. read more

SCAM ALERT, The guys in the service department are slick. Scott will take your credit card before explaining services provided. He adds in a non itemized $100 here and there and when its called out, they get very insulted and begrudgingly refund half of it. Never again. read more

I have never been to this dealership but reading these reviews I will be steering clear. I find it interesting that the only comments responded to by management are the positive ones saying thank you. read more

I purchased a pre owned 2017 explorer back in 10/12/201 from Stamford Ford with 23,198 miles. Recently a transmission fluid leak developed and talking to a local Ford dealership in Pleasantville I was informed Stamford Ford had worked on the transmission 5 times before it was sold to me. This information was "Not" made available to me. Luckily I purchased an extended warranty however when calling the dealership they haven't returned my call to resolve is problem. I would not recommend this dealership, not very honest in my opinion. Lets see if Stamford Ford corrects this issue. Since my post above the dealership has called me back and are attempting to resolve the issue. read more

I am very happy to have met the owner Dominic Franchella, the head mechanic Eric, and the finance/ sales manager Marco. They were kind enough to help me get into my new vehicle in record time. I would recommend this business to anyone looking for quality deals and quality care. The people there are also very kind and you can tell that they have a lot of experience to take care of the cautious like myself. They will break everything down for you, piece by piece, until you have a full understanding of what is going on! I honestly cannot thank them enough! read more

They always impresses me and deliver what they promise. Good communication and attention to all the details. Quality , professional service and always on time. Looking forward to our new car from Stamford Lincoln Ford. Thank you! Marcelo Araujo read more

I am writing this to tell everyone to stay away from Stamford Ford & Lincoln. I am writing on behalf of my octogenarian grandmother, who had an unfathomable awful of a customer service experience. Upon dropping off her newly bought car for a manufacturer defect- they instructed her that they were 1. Unable to provide her with a timeframe of when her car would be ready for pickup, so she did not have a way to get home, 2. A ride back to her HOME in NORTH STAMFORD which is, 7 miles from MAGEE AVENUE. At no point did they offer this kind elderly woman a ride back to her home which would've taken her 2.5 hours to WALK HOME in DECEMBER during COVID. Luckily, she ended up showing up on my doorstep half frozen, which thankfully is only ONE HOUR WALKING from the dealer. Bye read more

Don't go here..just don't. Instead of building faith with the customer and using common sense, they separately charged a code scan which they could have done while working on the brakes. Instead they did a separate one hour charge for a two minute process of scanning a code. That's just not acceptable. When asked about it, and told I can't come back after they bill me like that, Scott doesn't really care, and just kept saying "hey, I don't make the prices"...nice. I've been going there on and off since 1988 when I bought a mustang. No matter who owns this place, they're always just out to get theirs. F the customer is their motto. Maybe I finally will learn my lesson and NEVER go back. Anyone who gives this place a good review is either a family member of the biz, (which I know they do) or a customer who had something easy done like an oil change. read more

ABSOLUTELY HORRIBLE. No one in their service dept cares at all. How can you have a "customer Service" dept., without anyone answering the phones?? If you read all the reviews, these people are great at taking your money when they sell you a car, but, do not gives a rat's a... about service. This bad, I don't care servIce, has been going on for years. Shame on on me for not checking 1st. In the 4 days they had our car, we had numerous unreturned calls to their answering machine. Scott and his asst. had promised a couple of times to check on what's going on and get back to us, never to be heard from. When I finally stopped in to find what is wrong with our car, they didn't know, it hadn't been looked at in 4 days!!! I asked why do they schedule appts if they can't service it? Only to be told by Scott "don't blame me, I'm just the middle man". Then, oddly enough. to try to make me fee better, he tells me that they have had cars for a week or 2!! But, their behavior stems from the top down. When I sent a email to the owner, Dominic, about my dissatisfaction, he responded back in 10 minutes, "sorry" and he'll call me shortly. That was 23 hours ago. Just like his employees, nothing. So, if the owner doesn't care, why should his employees?? Mind you again, this extremely bad service has been going on for years and has not been addressed. STAY AWAY FROM STAMFORD FORD. I gave 1 star only because you have to.. read more

I wish there was an option for zero. this dealership is dishonest. do not buy a car from them, they do the bait and switch, went thru true car and Tom the manager sent me an offer, when I went to follow through they said 15k markup, claimed offer was mistaken. bad business! read more

Just leased my second car from dealership. Worked with Marco last time and he was very honest and responsive. Had a very good experience with Marco both times I have leased and would recommend him. read more

extremely unethical and dishonest dealership i was completely taken advantage of. i purchased a car here for a price that was way off of the value of it and then and was later charged over $5k in add on fees, charges, and "insurances" that I was never made aware of. the finance manager debbie, completely took advantage of us as if we knew about all this we would have never signed off on this. upon finding out it was possible to be given a "refund" for all of these unnecessary add on's we were not aware of, i contacted the dealership and was told i had to "mail in a letter" to have this resolved, out of frustration i went to the dealership and spoke to the business manager was able to later confirm i was going to be given a "partial refund" despite having never even used any of the insurances. later saying its "not something that really happens here" but i can assure you it is and they try to do this to every person that comes in. i hope this is genuinely not the way Dominic Franchella wants to run his business. read more

I wish I could give 0 stars. Stay away from here. I have never experienced good service. I got a Lincoln Corsair (also stay away from Lincoln, had issues since day 1). I specifically told them when I made my service appointment WEEKS before that I need my car back same day or a loaner. They told me I won't get a loaner but no problem, i will get my cat back same day. I reiterated this when my car got picked up AND when the lady text me saying she was checking in my car. I was told "OK". Not only did NO ONE ever call me all day to update me on my car, I did not get it back, the lady who text me was "out of office at 3pm", I now cannot get to work tomorrow and no one cares from the dealership or Lincoln. The crazy thing is they have my phone number, I also left it in a VM, the "owner" of the dealership confirmed last summer he updated all my info, but they called my husband instead who was totally clueless about my past convos with them and they NEVER called me back. This place is totally unprofessional. Stay far, far away. I will never be back. I'd rather pay somewhere else then take my car back here even if it's under warranty. read more

My wife and I bought our pre-owned 2015 Jeep Wrangler from Stamford Ford. The Jeep was showroom condition and literally on the showroom floor. The Jeep was one owner with a clean carfax with all the service records. Perfect vehicle and we were assured that the vehicle went through rigorous inspections on top of the carfax report. We had exceptional service and were very pleased. It was our first time buying a used car but we felt we were making the right decision. Jeeps hold their value so we bought it. That was July of 2017..since then the Jeep has served us well and we made some upgrades putting roughly 5k into it. While considering to sell the Jeep do to new student drivers in the house hold we were looking at our options at Honda. We were shocked to find out the carfax they provided was showing rear end damage rear passenger both sides of the Jeep and highlighted in red it reads structural damage. The value of our Jeep decreased by 30 to 35% with this report. I immediately the next day reach out to the gentlemen that sold me the car. The super nice guy that sold me the car was not the same person. He took defense that carfax is just a third party report and unfortunately we both got "duped" he said duped. Furious that a large local dealership that we trusted would tell me sorry we were duped I asked to speak to the manager Tony. The back and forth now with Tony is going on almost 4 weeks. First with them looking to speak to their carfax representative. To find out why in July of 2017 the Jeep has a clean report but in December of 2017 the report was updated with this new damage report. But either way it should not be my problem. They claim they inspect these vehicles a car with this damage I expect them to red flag it. Tony has not offered any reasonable solution and now said I will need to speak to Dominic the owner who has not call me back after a week now. If you bought a used car from them or are planing to be cautious. Because you can't trust the carfax they are providing you and if they get "duped" they are not willing to take responsibility. Absolutely unbelievable and sad. read more

The electric battery charger on my Ford Fushion stopped working. I spent $2k on an extended warranty 6 months ago, only to find out that the charger on a hybrid car is NOT considered part of the car. It is on the initial warranty for the first 3 years, but then it stops being part of the car all of the sudden. When I spoke to the owner Dominic Fratella, and told him that I wasn't happy about this; he proceed to school me on how I did not had my car inspections done as it was expected, and explained to me that a charger is not really a necessary item on a hybrid car as it can also run on gas. He kindly offered me to charge me $580 for a new device . It took me 17 seconds to research the item and find out that the full cost of a new charger is $191, and I was able to bid and purchase one for $150. After being a customer for 10 years and spending a lot of money on 3 cars that I leased and purchased there, my issue wasn't really the fact that he tried to rip me off on $400 after charging me $2k for a useless extende warranty, nor that he spoke to me on a very condescending manner. My main issue is that I have 3 daughters. 2 of them just got their driving licenses, they both want a car, and they are not good at sharing. Now I have to find a car dealership that would speak to me with a little bit of respect and would not try to scam me on $400 for a charger, so I can spend $50-60k with him over the next 3 months in acquiring 2 vehicles. You have a great day Dominic. read more

Went to purchase a new car. The communication from my online inquiry was very good, got a call and setup a time to come in. In store experience was also good, friendly staff and very eager to show you the car. But when it came down to numbers, it was really an odd experience. They expected you to pay close MSRP and did not negotiate. I made an offer and they came back with a counter offer that was close to MSRP and that was it, no further willingness to negotiate, not even to show good faith. I countered once more and got nothing. I've bought 5 new cars in the last 20 years from 4 different brand, Ford included. I have never ran into this. I've a good idea of what dealers are willing to discount and made my offer accordingly. To me it was obvious they didn't want to make the sale. My suspicion is in the Stamford market, most people will lease which is always more lucrative to the manufacturer and dealer (always remember the effective APR on a lease is usually double digits, its never a good deal for you unless your main objective is to swap cars every 3 years). This dealer was considering its alternative, they can lease it very easily. Bottom line is, if you have experience buying new cars with cash and know what to expect, look elsewhere. It's just not worth the time. read more

As it turns out, you are the one I have to work with. You don't have a choice really. I bought the vehicle from you. Miles was my rep. I'm sorry to hear what happened to him. I need my title. Ford Credit keeps sending me to you. You were supposed to create a new title in my name, but you didn't. You left it under Cab East LLC Ford. Now when you tell me you have nothing to do with Ford you couldn't have lied worse. You sell Fords? Part of your company name is FORD?? You are Not a Monopoly but a franchise representing Ford and Lincoln. You can hang up on me all day. I'm making the trip to see you. I have all the documents you didn't have Ford Credit sent me. Ford Credit says if you give me a hard time, you'll have to call them or I'll call them put in on speaker. We are going to close this deal and it has to be with you!!! read more

Typical crap auto dealership. The service department is at times rude...they dont fix issues that are longstanding with the f-150 we own...and make it like we are in the wrong to continually bring our truck back even though its got a defective engine (that they can never fix). Salespersons are just as bad...don't follow up when they say they will...I would go to another dealership. or not even buy a ford.............. read more

Changed my mind about this place. All they do is fight with me and ruin my car. Many times has their service department let me down. And they ignored my great credit and still gave me a stupid 6% loan. I got rid of that and they lost all their profit on it. Scam. read more

Beware of Stamford Ford. While I have had generally positive experiences with their Service team, the management team is terrible. Stamford Ford made commitments to me on how my rental car would be handled as a result of recalls. When I got to the dealership I was surprised to find out it was lies. I have left multiple messages including with their principal Dominic. I have received no response to date - not sure what else to do to get service. Incredibly unprofessional. Please consider this before making your purchase with Stamford Ford. read more

If I could give zero stars I would! Stay far away from this dealership. I will never do business with these people again, it all started in May when I first purchased my car. Of course I was told one price and when I got home I was looking over the paperwork and it DOUBLED. when I called late that night to leave a voicemail message to the owner. What his response was the next day was disgusting. Called me asking who I thought I was calling his personal phone after hours in such a gross tone, and asked repeatedly. I felt bullied by the owner who knew I was a 22 year old female buying a car for the first time. let me remind you that you PERSONALLY gave me your phone number with no time frame on when to call. Fast forward to now, he claims the price was so high Because of fees and warranty's- now this is where I have a problem. It's now august and I went to use one of my warranty's that this dealership charged me over $4,000 for. When I went to submit a claim to get my rim fixed, they only cover up to $150 per rim. Which was NOT. Explained to me.. what person In there right mind would purchase a warranty for that amount of money that when it came down to it would only cover $150 per rim. At that point I could've just paid out of pocket. That being said don't waste your time or well earned money at this place. They just want your money. You will be left in the dark with ZERO help. read more