They are fine in the beginning but if need then to consult and quote for repairs be prepared to be ignored.
We had extensive work done between 2007 and 2010, paver patio with fire pit and siting wall along with steps to door wall. In the front we had paver walkway and steps to front door as well as retaining wall. We are definitely beyond our warranty but I can't even get them to look at the issues and give me a repair quote. The steps in the front and the back are unsafe, esp for a 61 yr old woman with severe arthritis. They have even driven right by our home while we were sitting on the porch and didn't stop. You have to wonder if they are so ashamed and embarrassed about their work that they can't even address the issues. I have left messages, told them we understand we need to pay for repairs but no response at all. So my only recourse is maybe they will read this and address the problems or just move on to some other unsuspecting homeowner.
Nick and Michelle, we harbor no resentment but really, with the thousands of dollars we paid you, don't you think we would deserve better? I will send you pictures as not to embarrass you but here are the problems: front steps are caving in and unsafe, retaining wall is starting to split, fire pit sitting wall is falling in, back steps are sinking and unsafe.
Tricia read more