I'm not going to beat around the bush. I'm usually not a complainer. The reason I chose this shop is because I saw a 4.7 rating on the map and the website says they delivered within 4 hours. I WAITED 4 DAYS!!! calling and emailing FOR DAYS with no response until 4 days later. Then when the person received the flowers it wasn't what I ordered, I ordered (Christmas Kindness) a centerpiece with candles for her. An arrangement I chose to correspond with the note I added to her arrangement.
I understand that Rachel inform me that they were going through renovation but I never received a call saying the order wouldn't be delivered on time. You didn't have the right items to make the arrangement I chose, something would've been better than nothing. Communicating with me would've given me an opportunity to choose an arrangement that I preferred. Instead them choosing an arrangement without me knowing. This is unacceptable and unprofessional and bad for business.
I will use every social media outlet and the BBB to share my experience. I can't even explain how furious I am. We entrusted this business to deliver with the intention to show our condolences and love to the receiver and her flowers came DAYS AFTER the homegoing service of her son and then it wasn't what we ordered. For these reasons I wanted a reimbursement for our purchase. How did they respond, they didn't?
The arrangement was nice but it wasn't want I chose and it was 4 days late. It's the principle of the matter. read more