This was my first time using Europcar. I had previously used Budget and Enterprise, with mixed…read moreresults. I must say that my experience with Europcar was excellent. Not only was the price the best I could find, but the car, a VW Polo, was an excellent little car. I picked up the Polo in Munich, and returned it in Bremen, at the airport. The additional charge was 25 Euros, about which I was informed in advance, and felt was fair. I would not hesitate to recommend Europcar, and plan to use it on my next trip to Germany.

At the teller I had informed the teller that I will be traveling internationally and to ensure it…read morereflects and I am ok to do that. We had this very specific conversation, as we upgraded the car, and I needed to ensure that the car I'm having is ok to be taken outside of Germany. Well the teller apparently did not add it to the invoice, so you then get the invoice a almost two months later. So while as a client you don't know how their charge the items on the invoice, is your responsibility to ensure that everything is on the invoice even though you don't know how they do it. So if you are using them, make sure that everything is on the invoice even though you don't know that it's supposed to be a separate item. And don't assume that because you told the teller that he'll put it on.

Lookout for scam. When delivering the car, the defect list was empty and the car was all wet so…read morevery hard to find problems. They will not allow you to look very close and nowhere as long as they will take themselves for every minuscule defect. I had no accident and they claim there was a very small dot on the door... Not sure if it was there or not. They made me pay for the entire door repair. I also noticed that when the lady was filling the rental papers she had a very specific and weird conversation about insurances and needing a police report in case of accident. (I know you do, but still, something was off..) Again, stay away. This is a scam company, specially the one in Ottobrunner Str. in Munchen.

From the owner: STARCAR - der Mietwagendiscounter beschäftigt als mittelständischer Arbeitgeber ein qualifiziertes…read moreTeam von rund 120 festangestellten Mitarbeitern, so zum Beispiel auch Servicekräfte, die die stets neuesten Fahrzeugmodelle durch einen 16-Punkte-Sicherheitscheck pflegen und warten. Vor kurzem wurde das Unternehmen in der AutoFAIRmieter-Studie" von Focus Money als besonders fair ausgezeichnet. Firmenkunden bietet STARCAR besondere Serviceleistungen. Ob Personen-, Güter- oder Kühltransporte, STARCAR versteht sich als kompetenter und verlässlicher Partner - und das zu gewohnt günstigen Tarifen. Mit der Abwicklung über die STARCAR-Business-Card und das Voucher-System genießen Unternehmen darüber hinaus viele zusätzliche Vorteile. Ab März baut das Unternehmen sein eigenes Car-Sharing-Angebot namens Share a Starcar auf. Die Fahrzeuge sollen an festen Standorten zur Verfügung stehen und können über eine App gebucht sowie geöffnet werden. Sie wollen sicheren Fahrspaß zum Discounter-Preis?

From the owner: Vermietung VW California und Wohnmobilenread more

I will never rent from Avis again. As a "Preferred " customer, I learned ypu cannot change a…read moreprepaid reservation and they will not refund you the unused portion...so I am no longer an Avis Customer.

This experience is getting 1 star because I cant give anthing lower and its borderline criminal and…read morestill ongoing since August 2022, its now January 2023!! First off, I was given a damaged car that I could not use and had to go back to the counter and request another vehicle after an international flight from the United States. Take pictures of the vehicle!! they will charge you without a doubt for damage they charged previous renters for! Second, and here is the meat of the extended issue, we turned in the car very early the representative said we were good leave the keys in the front seat cool right?? Nope 3 hours later while were at the gate I get an email about damage $510 worth, that we are responsible for. I am like yeah right! I got pictures to prove it was not us... It took about three weeks to get it resolved so I thought. In October I get a letter in German stating that damage is more than expected and we want more money!! Hold the phone you already said I am good! I dont care that the damage is more than you thought!! I didnt do it!! They charge my card an additional $760 right before Christmas. I am an hourly worker and my money is budgeted, I cant afford damage I have already been cleared of. I come to find out this is a scam by rental agencies in foreign countries by rental agencies taking advantage of tourists and business travelers. Not only do I want my money back I want fraud investigations to be conducted! This is poor business practice and company negligence for not reeling in this activity!

This Avis/Budget car rental place was pretty straightforward. My wife and I are Americans and are…read moreskeptical of all car rental places, let alone somewhere in Germany with the only reasonable option being manual transmission. However, everything went very smoothly from checkout to drop off. No issues what so ever and my credit card was charged appropriately without any errors. We reserved online, filled up our own gas, and didn't take any additional coverage, so the price was reasonable. We drove from Munich to Fussen and had the car for 3 days... only used half a tank. I only stalled out a couple times too which is great. Do your due diligence and you'll be fine. Driving along the countryside in Germany will forever be one of my favorite memories.

The car broke down three days ago…read more I have been told that there is a problem with the replacement car/the driver of the replacement car. it is being dropped off. A car should be available today. I've called Hertz in Germany/Switzerland/ Uk and even in America to try and get this lot to do something!!! I am stuck 180 kilometres from the airport with no way of getting the flight and this lot just say they will call me back!!!

Everything went fine with our rental, until we went to return it. Hertz ended up charging us an…read moreentire extra day, plus any add-ons we had during our rental, because they claimed we returned the car late (we didn't). I disputed it and Hertz refused to drop the charges, so no more Hertz. 6/2022