(I wrote this in a private Facebook group first)
So, as most…read moreof you know, I was going to review the old Amadeos pizzeria, which is now Pocono Pines pizzeria and restaurant. Well, here's my experience. (Aside from this experience, I did go once before just for a slice; wasn't that amused with the staff, but the pizza was decent.)
Me: Hello, can I place an order for pickup?
Clerk: Sure, what would you like?
Me: I'd like a large half pepperoni and cheese, and a large vodka sauce pizza.
Clerk: Okay, that will be $43. It will be ready in 20 minutes.
Me: Okay, see you soon.
I walk into the restaurant.
Me: Hello, I ordered the 2 pies.
Clerk: Okay, that will be $43. Are you paying with cash or card?
Me: Card.
Clerk: Okay, here is your receipt. The pizza will be right out.
Me: (stands around for another 10 minutes)
Clerk: Here's your pizza. Have a good day.
Me: Thank you.
As I walk away with the pizza, I'm thinking to myself that they are very heavy. I walk to the car and open them up, and what was supposed to be the vodka sauce pizza was a white vodka sauce with fried chicken and penne pasta. So, I head back in to get this fixed.
Me: Hello, this isn't what I ordered. There's chicken and penne on this pizza; I just wanted a vodka sauce pizza.
Clerk: Okay, sorry about that. I'll see what they can do about this.
Me: Thank you so much.
Now, here's where it gets interesting.
Clerk: Do you want them to just pick the chicken and pasta off the pizza?
Me: Um, no. That would completely butcher the pizza .
Clerk: Okay, um, do you want a new pizza?
Me: No, it's okay. I'll just take a refund.
Clerk: Okay, let me talk to the manager. Manger says he can't give you a refund.
Me: yes he has to or I will be calling my bank and making this a fraudulent charge.
Clerk:I'll be right back
Manager: I CAN'T GIVE YOU A REFUND. THAT'S $24 THAT I HAVE TO GIVE YOU. EVERYONE IS MAKING $24, AND NOW I HAVE TO GIVE YOU MONEY. HOW DID YOU PLACE THE ORDER, PHONE OR ONLINE?
Me: Over the phone, and yes, you owe me $24 because that is not what I ordered, and I'm not walking away with the pizza. I want a refund.
Manager: (huffs, yells at the clerk, and tells her that she put the order in wrong) Tells her to refund me.
Clerk: Here is your refund. Would you like a receipt?
Me: Oh yes, indeed.
I come home with just the one half pepperoni and cheese. It's a thicker pizza than the slice I had one month prior. The bread was doughy, and the cheese was meh. There was a little bit of good flavor in the sauce though. Curious to know what kind of ingredients they are using since they can't afford to give me a refund and questioning the freshness of those ingredients.
It's safe to say, I don't need to go back there and I'll keep my business with AJs.