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    STAAR Automotive

    4.5 (2 reviews)
    Closed 8:00 am - 6:00 pm

    Services - STAAR Automotive

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    STAAR Automotive Photos

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    7 years ago

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    7 years ago

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    Grain Valley Custom Muffler Shop

    Grain Valley Custom Muffler Shop

    (11 reviews)

    This message is to and for the owners in addition to the public. To the public I urge you to only…read moredeal with the owners in this place. And you will have to ask for them because they are very passive. I thought the owners worked there and I thought the annoying guy who was aggressively trying to talk me out of what I wanted was the owner. This place is family-owned which I love and we absolutely need to support. And the family themselves are great. However, the family needs to be much more aggressive in intercepting all business who comes through the door. There is a guy who works there...not sure his name...but he aggressively seeks to intercept anyone coming through the door and try to talk them out of whatever kind of custom exhaust they want to do. This guy barely wants to do bolt on factory replacements. Give the customer what the customer wants. I came in for a simple set of true dual exhausts with glasspacks for my kid's car. Many this guy really gave me the third degree about how much I would hate them...even though I knew I wouldn't...and more important...my kid would love them. He does. This guy ran be off the first time. Then I kept asking around to different places and upon hearing what I wanted, everyone kept referring me back to Grain Valley Muffler. So I gave it a shot again and this time spoke to the family who owned it. They were willing to do the work...but shockingly still kind of sat around very passively while this guy who works for them kept belly aching and trying to talk me out of the work. I asked them why they let him behave that way toward customers and they seem to think they need him. They seem to think he holds some special skill and can't be replaced. To the owners, be much more aggressive in identifying yourselves as the owners and determining the customers needs. Fire whoever that guy is who keeps trying to talk everyone out of what they want. I know you don't think you can replace him...but a motivated high school kid interested in hotrods will learn to bend custom exhaust pipes. Work with the local high schools and tech schools. Or hell, one of the millions of immigrants in this country can do better than they guy you got. They're not all here illegally. Get rid of that guy...and until you do...you have to aggressively head him off and never allow him to speak to customers.

    Excellent service...friendly...I have been a customer for years..,very professional....... Highly…read morerecommend grain valley muffler

    STAAR Automotive - autorepair - Updated May 2026

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