I have used Suncoast three times in the last 15 years, the last time being last Saturday 10/29/22…read moreand it continues to be my dealer of choice for their automotive line-up! They are a family owned and run operation that seems to pay attention to what matters to the customers and their staff go above and beyond to get the job done. This last purchase my previous sales representative Amy Walker (she was great our 2nd last purchase) wasn't in so we were pleasantly greeted with Devin Wilder's welcoming offer for assistance as we walked in the front doors. Devin, an associate with about 5 years of tenure from my recollection was great in product knowledge while maintaining a very positive "can-do" attitude throughout the purchase process in a comfortable and low-key manner that was simply enjoyable and stress free. Other administrative support staff were all extremely helpful and pleasant throughout the entire transaction. We had originally stopped to see a specific CPO used vehicle which had unfortunately for us just been sold and he offered us other options on a similar new and in-stock vehicle to which we happily agreed! The whole process from start to finish was as good as it gets in my opinion and we will be sure to visit Suncoast for our next vehicle sometime in the future. If you want a friendly, knowledgeable and relaxed, comfortable experience, see; Devin Wilder

I am writing this review to warn potential buyers about the deceptive sales practices and poor…read moreservice department at this dealership.   During the initial sale, I was misled regarding the scope of my vehicle's warranty. When my check engine light came on, I discovered that the repairs were not covered as promised. The service center provided an inflated quote and were not willing to assist or work with me, despite the misrepresentation during the buying process.   After taking my vehicle elsewhere, a different dealership quoted the exact same repair for less than half of Suncoast's estimate. Further, the other shop discovered that the issue was actually fully covered under an active manufacturer recall, costing me nothing.   Beyond the sales dishonesty, routine service visits here were consistently frustrating, involving long wait times and repeated mistakes--including waiting 1.5 hours for a car wash only to be told they were performing an unrequested oil change instead.   I will never return to this dealership and strongly advise friends, family, and prospective customers to take their business elsewhere.

Bought several vehicles from Nard the owner and his associate Mike. It was always an easy and…read morepleasant experience. Great prices, and best of all simple transactions. Thanks Will see you again for another car

Best, reliable and honest auto repair shop in town. Service is always exceptional. Pricing is…read morereasonable. I won't take my vehicles anywhere else. Jim and his team go above and beyond.

I would highly recommend True Auto to your car needs. He's honest and communicative about what's…read moregoing on and his pricing is fair. So happy to find a place I can trust.

As a Yelp Elite I didn't see the reviews for this place until after I bought my car and if I'm…read morebeing honest, if I had, I probably wouldn't have gone here. But I'll tell you my experience. I was ready to buy my third car in life. I'm the type of girl who buys a new car and drives it for 10-15 years. I'm usually a Nissan girl but they got rid of their economy cars and so I ventured to consider a Corolla. I used a site called CarEdge to preshop and it's basically a marketplace for all cars listed on dealership sites. I like that I can set all my parameters for the car I'm looking for and it will pull up every car within that criteria within an 100 mile radius. At this stage I've already shopped credit unions for best rates and applied and was approved by Suncoast Credit Union. This, in my opinion, is the only way to buy a car. I don't want to be sold, I'm coming in to test drive because I already did the research online. I saw the carfax I can see how many days it's been on the market, I can see if it's priced fairly, I can see dealership fees, and a bunch of other helpful information. So I see a used vehicle at this Autonation and now I'm calling to see if I can test drive a specific car. And because it's freshly received to their dealership, I go back and forth with Bill Tracey a bit on if/when I can come up to test drive. Unfortunately it needs a part, it's gonna take a while to get it in and I work during the weekdays and live far so I can't just pop in when it's ready. He says come in, we have others. I'm dreading it because again, I chose the vehicle, I don't like wasting my time and being sold to. Long story short I go in on a Sunday and Bill finds me a NEW car for $500 above my cap on my out the door price and I decide, fuck it, let's go. But when he pulls it around it has a paint chip in the passenger side front door. No one knows how, the car has 5 miles on it but they say they can fix it. I'd like it to be tinted and I don't have a way to get my car back home if I took it off the lot today, so I say, no problem. I'll buy it, you keep it, paint it, tint it and call me when it's ready. When I come the following Saturday there is a women in the waiting area having a poor experience and she tells me this place is horrible which is when I look it up on yelp and I start freaking the eff out. And I start thinking of all the ways I may not have been as strict in the process but Bill comes and gets me to finish getting me my tag, giving me my keys and showing me how to sync my cars technology. I really appreciated Bill. I'm a no bullshit kind of lady and I appreciated his demeanor even though sometimes he'd say things that were like, duh, I would t expect anything less when I'm buying a new car, but honestly I was in there for three hours when I came to test drive and it turned into a purchase. I left excited, I feel I paid a fair price, Bill got me the color I wanted and surprised me with affordability on a new car and I took a chance on the paint chip and they fixed it so it was nonexistent. There's a lot of young kids who work there hanging out together, laughing and carrying on. Maybe it seems like they are having too much fun and not as professional of an establishment. I would say the demographic is diverse and me personally, I appreciate seeing that in any establishment. Bill was professional, kept in touch through the process and we had some slight back and forth when it came to understanding when my car would be ready, and would I have appreciated a little clearer experience of when it would be since I had to coordinate a ride to pickup. But he was great, and it was quick and I was happy. The car buying experience can be dreaded but this was good. I hope yall get better reviews. Glad I didn't buy a used vehicle, I would have been very nervous after reading these reviews, even in all the preparation I did. But also, make your own judgement, educate yourself, and empower and advocate for yourself. It's a sales business and you have to take charge and understand what you are doing. Good luck, ask for Bill

As a concerned citizen and advocate for consumer protection, I feel compelled to speak out about a…read moretroubling experience involving AutoNation Toyota in Pinellas Park is located at:8501 US Highway 19 NorthPinellas Park, FL 33781. A young single mother, raising a son with muscular dystrophy, reportedly spent $10,000 on a vehicle that became inoperable within just two weeks. When she returned seeking assistance, she was allegedly told she would need to pay an additional $4,000 for another vehicle rather than receiving meaningful support or accountability. This story, now circulating on TikTok, raises serious questions about ethical business practices and the treatment of vulnerable consumers. Businesses that serve the public have a responsibility to operate with transparency, fairness, and integrity--especially when dealing with families already facing significant challenges. Rather than responding with hostility, the community should focus on lawful and constructive action: documenting complaints, reporting concerns to consumer protection agencies, organizing peaceful demonstrations if appropriate, and encouraging public awareness so others can make informed decisions. Accountability is essential in maintaining trust within any community.

I worked with Ian. He was great!!! Transaction went smoothly. Easier than walking into a…read moredealership. 5 Stars...

I found the car I wanted on Autotrader and received a call from within an hour. He worked on the…read moredeal and had me pre-approved within a couple hours. Scheduled appointment for the next day and called to confirm the morning of. He was very pleasant and did not pressure me at all. At the dealer, I received the same level of customer service in all areas including Sales, Finance, and Management. awesome in the finance department. He was very personable and made the transaction less stressful

Thank you to Enver and Christ for the great experience! I purchased a Honda Passport which I'm…read moreexcited about.

Rick Beard was super great to work with! No pressure and he was there to answer all of our…read morequestions! Left with a car we LOVED!

Tiffany and her service guys did a great and very efficient job of getting my truck back and…read morerunning the same day even with truck having no appointment.. Very appreciated!!!!! WC

I went in and walked out with an awesome vehicle! The staff was amazing and very helpful. Brittany,…read morein sales and Ms Huerta in finance I am so thankful for. I highly recommend working with them. One of the best car buying experiences I have ever had and will be sending anyone I meet to them. Check them out!

The best vehicle, prices, and just overall the best quality of customer service. Nicole was very…read morehelpful around the st Pete area couldn't ask for a better car dealer than her!! extremely awesome and grateful for everything she has done for us.

Where can I start Nicole has been an awesome help with getting us in a vehicle and on the road we…read morehave to little girls and she was phenomenal with us it felt like family and getting us the lowest monthly payment and insurance possibly please come on by to sunshine auto and see Nicole!!!

DO NOT BUY A VEHICLE FROM THIS PLACE, THE CARS ARE NOT RELIABLE…read more We bought a broken vehicle. He is not a trustworthy person. As soon as we left the store, the van broke down. The moment the vehicle malfunctioned, I immediately called him and informed him that I did not want to proceed with the purchase, as the vehicle was obviously defective. But the worst part was the lack of respect shown to me and my wife. He mocked my situation, treating us with extreme disrespect and lack of empathy. I have a record of everything that happened with photos, videos, and text messages. My wife and I are having many problems because of this; it is not a trustworthy store and this person is not trustworthy. I do not recommend doing business with this individual. I would very much like to say what I think, but I will not let my emotions control me. I just want to forget the terrible experience I had at that store and I deeply regret ever meeting this person. I contacted the bank to cancel the contract, and they informed us that only the seller could undo the contract. I contacted him, "Tom," to terminate the contract, and he mocked me, saying I could sue him and the store, speaking sarcastically and making fun of my situation. In another attempt to terminate the contract, he asked for $3,500 to cancel it, which makes no sense. Why would I pay that amount? The vehicle broke down 10 minutes after leaving the dealership. Another important point. At the time of purchase, he assured us that he had taken out car insurance, but later discovered that he hadn't, which is absurd because we could have had problems with traffic laws considering that insurance is mandatory in the state of Florida. He lied, saying he had insurance, but he hadn't. We left the place without the mandatory insurance. DO NOT BUY A CAR FROM THIS PLACE. This individual treated us with complete disrespect. From the first moment we had problems, he was sarcastic. He's saying the financing can't be terminated, but it can. I contacted the bank, informed them of what happened, and they told us that only the seller can cancel the contract. I contacted the seller to try to terminate the contract, and he, being very sarcastic and disrespectful as always, charged me $3,500 to break the contract, which is illegal. I informed the bank of this incident, that he charged me $3,500 to terminate the contract, and the bank told us he shouldn't have charged that amount. Not to mention that he also charged us for the towing, which is another absurdity because the car broke down when we left the store. It's important to make it clear that everything I'm saying is documented with photos, videos, and text messages. It's not safe to buy a car from this place; if you value your money, don't do business with this individual.

Buyer Beware I…read morepurchased a vehicle from AUTO BY TOM INC, and the car broke down immediately as I was leaving the dealership. I returned it the very same day and formally requested a full cancellation of the contract. The vehicle has remained at the dealership since that day -- I do not have possession of it. Rather than resolving the issue fairly, I was informed that the contract would only be canceled if I paid $3,500. I do not have this money, and I do not believe I should be required to pay thousands of dollars to cancel a deal on a vehicle that failed immediately and was returned the same day. I contacted the financing company and was told that only the dealership has the authority to cancel the contract. I have made multiple good-faith attempts to resolve this matter amicably, but I have consistently been told that cancellation will only occur if I make this payment. This situation has caused me severe stress and emotional distress. I am currently seeking psychological support due to the impact this experience has had on me. Additionally, I am deeply concerned about potential damage to my credit score -- something I worked very hard to build honestly and responsibly. I expected professionalism, transparency, and integrity when purchasing a vehicle. Instead, I feel trapped in a situation that could seriously harm me both financially and emotionally. Based on my experience, I strongly advise anyone considering doing business here to proceed with extreme caution and protect themselves carefully. Cuidado Compradores Compré un vehículo en AUTO BY TOM INC y el carro se descompuso inmediatamente al salir del concesionario. Lo devolví el mismo día y solicité formalmente la cancelación total del contrato. El vehículo ha permanecido en el concesionario desde ese día -- no tengo posesión del mismo. En lugar de resolver la situación de manera justa, se me informó que el contrato solo sería cancelado si pagaba $3,500. No tengo ese dinero y no considero que deba pagar miles de dólares para cancelar una compra de un vehículo que falló de inmediato y fue devuelto el mismo día. Me comuniqué con la financiera y me informaron que únicamente el concesionario tiene la autoridad para cancelar el contrato. He realizado múltiples intentos de buena fe para resolver esta situación de manera amistosa, pero constantemente se me ha dicho que la cancelación solo ocurrirá si realizo ese pago. Esta situación me ha causado un estrés severo y una gran angustia emocional. Actualmente estoy recibiendo apoyo psicológico debido al impacto que esta experiencia ha tenido en mí. Además, estoy profundamente preocupada por el posible daño a mi historial crediticio, el cual construí con mucho esfuerzo y de manera honesta. Esperaba profesionalismo, transparencia e integridad al comprar un vehículo. En cambio, me siento atrapada en una situación que podría perjudicarme seriamente tanto financiera como emocionalmente. Basándome en mi experiencia, recomiendo a cualquier persona que esté considerando hacer negocios aquí que proceda con extrema precaución y se proteja cuidadosamente.