From start to finish my experience was enjoyable. Of course I wasn't happy to bring my car in on a…read morewrecker, but the guys at this dealership made it less painful by their professionalism. Thanks to Eric in service the vehicle was repaired right the first time and when they said it would be. I was happy with the repair, but ended up trading it in anyway. The purchasing process went very well with the help of my salesman Joe. There w's never any pressure to buy, and that goes a long way. I will definitely purchase my next car from this dealership.

Fair warning to all Alfa Romeo owners, I do not recommend you bring your vehicle here. They have…read moredemonstrated severe incompetence and negligence when repairing and servicing my vehicle. I was locked out of my vehicle after using my own diagnostic software, not realizing it had a bug when diagnosing a throttle body code. Because my vehicle was in a "no crank" state, I was forced to take it to a dealer to unlock it since it required a certain level of professional software. Since it was already at the dealer for this, I had them fix the original issue, which was the throttle body. They charged me a total of ~$1900 to unlock the software, "diagnose" the issue that I already told them about, and replace the $122 part. So the labor was exponentially high, but I ate it. Well, after driving the vehicle home, which drove fairly rough, I opened the hood to see that the High Temp (engine) coolant reservoir was significantly overfilled and the Low Temp (intercooler) reservoir was underfilled. Further, I used a borescope to inspect the throttle body. The part was new, but the throttle body was not torqued down properly and the air pipe to the throttle body was not properly seated or tightened down either. There was also a new dent on the passenger side door. The screw covers for the engine cover were missing and one of the bolts was left stripped and halfway out. Brandon Garcia is the service advisor that I worked with. I reported these problems and sent over the evidence. They agreed to replace the engine cover and refund $300, but neglected any responsibility for the dent. So then, they still made $1600 on improper service that I had to correct myself. They took partial accountability for the issues, but repeatedly tried to gaslight me that it was normal, parts were already missing, or the dent was already there. I was able to objectively counter most of those claims, but the dent is harder to prove. However, the tow company states there was no pre-existing damage and the dealership has no images or documentation denoting pre-existing damage. Imagine someone who doesn't understand cars is in this situation, or maybe someone more vulnerable. Just imagine how this dealership is going to take advantage of them. Is this someone you want to trust? I wouldn't. Brandon Garcia and Ed Morse have done the bare minimum in taking only partial responsibility for damages and negligence. It's unfortunate that such unprofessional and untrustworthy organizations and people exist.

0 STARS IF I COULD. Shady as hell. Bad business. Sold me a…read morecar just for me to get an hour down the road and check engine light immediately turns on. Called them they tried to tell me that "cars do that sometimes when they have been sitting for a while" to "bring it back and we'll turn off the light" well I took it to another mechanic and they told me the car has engine failure and that the car needs a whole new engine. I could not afford to do that or even to get a new car so I figured I'd just have to drive it till it stops driving. Well 6 months later it officially is toast. Car wont start. FAILED engine. Mind you they charged me $4000 down payment and wanted $9000 total. 300 a month. ALLIANCE AUTO YOUR KARMA WILL COME AND BITE YOU IN THE ASS.

I am so pleased. I worked with Ricardo he was so detailed and knowledgeable. I recommend this place…read moreto everyone I know.

I had high hopes for this place... mainly because of the awesome reviews and in depth research we…read moredid before bringing the vehicle in for service. I brought my C300 in for service, upon picking the vehicle up I noticed the right, front passenger side wheel and tire was not in the same condition as when I dropped it off. After several attempts to have the wheel and tire repaired due to their negligence during the after service test drive (that we didn't opt for or was told it would be driven), unfortunately Trevor refused to make this right. Additionally, I asked to see the before pictures and video that was mentioned on the phone, but was told there wasn't any. Any time a car goes in for service, a detailed report is completed by the technician, but I was told they do not do this. That's a bit concerning to me. Needless to say, be careful getting your car serviced here.

I really recommend this place !!! They were quick to get me in and I did not feel at all like the…read moreprices were bad !!!

Had a great experience! Jason was a great salesman, the whole experience/team was awesome on Black…read moreFriday!!

We recently went to purchase a vehicle for our daughter. This was a CASH deal. The vehicle was on…read moretheir site as a Manager Special. The price was marked through as if the price would be less, that was a joke. We went from a vehicle being just under $16,000 to over $24,000. Again this was a CASH deal. We had them explain why there was $8,000 difference. Let's say there's a lot of fluff they like to add. We asked the sales manager or finance guy to explain to us all the extra charges they added the vehicle. He said without it the vehicle couldn't cost less. So basically the extra makes up for them charging less on the vehicle. We negotiated the numbers, he came back with a lesser amount than $24,000. It was still way more than our final limit. He asked about meeting in the middle, we agreed. Next a Finance Manager came out and basically threw the paper on the table and told us, this was their final offer. We reminded him this was a CASH deal and daughter had her own tag. Also asked what happened to meeting in the middle. He said it didn't matter and this was their final offer. We did get up and walked out. Since this was for our daughter we went back to buy the vehicle because she really loved it and felt safe driving it. Our sales people Gabriel & Briza was absolutely wonderful, I left a good review for them. As for as the finance department, this is unbelievably horrible how they treat people who walk in with CASH. I would like to send people to Gabriel & Briza but sadly won't because of the Finance department.

I had my Nissan serviced this past weekend after sustaining some damage to my oil pan and I…read morecouldn't be happier with the service I was provided. Hamzah was professional, prompt, and knowledgeable throughout the entire time my vehicle was in for its service. I will be coming back to Brandon Nissan for all of my vehicle's services and I will be asking for Hamzah every time.

I attempted to order a part for my Nissan and to have it shipped to me. I followed all of the info…read moreon their website and paid for the item and the shipping. Later, I got a message that said that they do not ship this item and that my money would be refunded. They appear to have a reputation for not shipping parts. Not a good look for a dealership.

I have been very happy with my Honda Odyssey for over 11 years! it now has 275,000 miles on it and…read moreBrandon Honda has serviced it and been taking care of it all along the way. Tom Gernhart is my current service rep, although last time his son, TJ (also Tom) helped me! The care and attention I get when I am at Brandon Honda are exceptional. Tom takes care of my vehicle and the service agents send me updates on it and also show me videos of the work needed to be done. They are very above board and reputable. The Odyssey is a great vehicle and I will be purchasing as new one soon, as after 11 + years and SO many miles, my little van is ready to retire soon. And I will go back to Brandon Honda. Thank you for your excellence! Michael Mack, the manager of the service department, has handled anything I questioned and always treated me fairly. Again I appreciate you and look forward to getting my new Honda there, and this same team taking care of it for me!

23K in texts. $36K in contract. Must be some new math. I…read morechose Brandon Honda because they had the exact car I was looking for on their lot. I was quoted $23,250 before taxes and fees in writing for a vehicle that was also advertised at $24,403. However, the contract I signed reflects a pre-tax price of over $36,000 -- a difference of more than $12,000. There is no reasonable explanation for this gap. It is not believable that a buyer would knowingly agree to pay over $12,000 more than both a written quote and the advertised price without clear disclosure. When I questioned this, I was routed to finance instead of a manager, i then went in myslef and was told in person that the starting price was around $27,000 (which does not match the original quote) There were also multiple inconsistencies with add-ons: $1,700 window tint which was never mentioned during signing (i have since specifically asked to have removed) A warranty described as "lifetime powertrain," turned to "8 years/120,000 miles," but the final documentation email now shows 5 years/100,000 miles During the signing process, my attention was repeatedly diverted with unrelated conversation, and I was not provided a clear, itemized breakdown explaining how the price increased. I was also not given a copy of my contract or paperwork at the time of purchase, which prevented me from reviewing the final terms immediately. I will be filing complaints with the Better Business Bureau, the Florida Attorney General, and the Florida Department of Highway Safety and Motor Vehicles. Dealerships should honor their written quotes and advertised pricing, not present one number upfront and finalize another. A $12K difference isn't a misunderstanding , it's a problem.

I purchased a vehicle from them and actually got the extended warranty. I sold the vehicle shortly…read morethereafter and tried to get a prorated refund. When I contacted them, telling them that I sold the vehicle they sent me the paperwork to fill out instead of them completing it and submitting it. The Continental Warranty reps were shocked that I was completing the paperwork. Once it was sent to Courtesy for them to give me a refund, I attempted to call them about the status and repeatedly sent to voicemail or phones that would ring and you couldn't leave a message once I was just put on eternal hold and I hung up after 10 minutes. I had another gentleman answer the phone and he was clowning that he couldn't hear me. I sent an email to Sam Asman and no reply. These people, in my opinion, are extremely rude and unprofessional. If you ever need follow up or help forget about it..... I hope you read this before doing business with them. I was finally able to get in touch with Elizabeth Manning who did help and was professional. Thank you Elizabeth! Customer beware of who you're dealing with I will never go back.

How does one get a hold of the service department to discuss issues and be sure a courtesy vehicle…read moreis available? Today was my fifth message left at this location. About the same at the Lakeland location for any service advisor or manager to call me back. Our family has two Jeep vehicle leased, never again if there's no ability to contact a human regarding issues. Ridiculous! Terrible service.

Though I view buying a car as just a bit less inviting than a root canal, my experience at Gagel's…read morewas painless. Gagel's forgos the standard process which usually includes an 8 hour hostage situation followed by a bit of waterboarding. During which time the "customer" is either convinced the dealer "knows just what you need," or they breakunder the pressure and do as they are told. The salesmen at Gagel's allowed me to try out vehicles at will. Any questions about previous use and any previous "injuries" to the vehicles were met with frank discussions including photos of the damage that had been repaired. Since I had narrowed down my choices before arriving the entire process took under an hour. I left with a low mileage car that looks, inside and out, like it just came off the factory floor. Each car I tested was similar in that the mileage was low and condition top notch. There was no junk. How refreshing. If other car dealers took the lead from Gagel's and resorted to honest, low pressure sales, perhaps the reputation of the used car industry would climb out of the gutter.... I never thought I would say this to a car dealer---But it was a Pleasure doing business with you.

I had the best experience today! After getting crazy prices from places all over town I drove over…read morean hour to this location and won't go anywhere else after today. Josh was very professional and was willing to work with everything I needed. Great prices, customer service & products. Highly recommend.

I bought a used Suzuki Grand Vitara here after looking awhile. I was very pleased with the owners…read moreattitude and forthrightness. It wasn't the stereotypical used car experience from hell. I think I got a good deal on the purchase and my trade in. Later when I took the car to my mechanic in Tampa that I trust to do a check up, he said the car was in pretty good shape despite being 10 years old and that he knew of Durbin and had good things to say about them. Only negative is being such a small used car shop the selections are very limited, but I will look there first whenever I'm in the market for another used car.

The Navy Federal Credit Union Team,…read more I hope this message finds you well. I want to take a moment to express my deepest gratitude for the incredible customer service I received at your branch located at 301 Riverview, Florida. From the very first interaction, your professionalism and genuine care were evident. Gisselle, your ability to navigate my concerns with such expertise and understanding truly made a difference. You took the time to listen to my needs, answering every question with patience and clarity. Your attention to detail and commitment to ensuring my satisfaction made me feel valued as a member of Navy Federal. I also want to extend my appreciation to the entire customer service team at your branch. The collaborative environment and the support I witnessed among staff members further highlight the culture of excellence at Navy Federal. Each interaction with team members was marked by warmth and a willingness to assist, which made my experience not only easy but enjoyable. Thank you once again for going above and beyond in providing exceptional service. It is rare to encounter such dedication and professionalism, and I feel fortunate to be a member of an institution that prioritizes its members' needs so highly. for excellent customer service experience in the best product Navy Federal is a place to go to.

Arrived about noon on a weekday and there were only 3 working associates on the Service side and 2…read moretellers working the long line. I waited about 25 min in the lobby for a name change and to add a joint owner. Eniqua was the assisting associate. She is very personable and efficient. She made the process so simple for me.