For those of you that are unfamiliar with Panera they started in the St. Louis area. To this day they continue to use their original mane sake of St. Louis bread. However, it's Panera's branding, menu etc. This location is nearby where my son now lives At Washington University. It has a small surface lot that can be an issue when busy. I had an order for five people to go. It was very hectic inside on a late weekend afternoon. After standing in line my order was placed. Staff was too stressed in my opinion to provide great counter service. The order took around 30 minutes. The food was average per my party, but the wait time drops them under par. 2.5 rounding down. read more

Everything! There is no sign of management. Often there is no one behind counter. What there is though are people that are loitering. They are sleeping in booths without Panera food or drink. They are living there during the day on the patio. Clearly there is no one in a management position that cares or notices because their presence is so apparent. It begs the question what else are they paying attention in the areas we can't see. I've gone early in morning and they were there and again still there in the late afternoon. They have access to electric, WiFi, bathrooms and unlimited drinks. Hard for me to believe that a regional manager or restaurant manager has not reported or dealt with this. The executive team should figure out how to help their customers. They need to hire and train better managers and staff. read more

Was promptly barked at that "we aren't taking orders ! Kiosk only" Kiosk wobbled and was truly amazed at the question of would I like a tip Suggestion for Panera - let your guests pay YOU to take the order for your business AND let them go back into the kitchen and prepare it themselves Ambiance was akin to a hospital waiting room This brand is truly an anemic ghost that made some poor choices in the 90's read more

Every time I put in a online order to pick up from this location sandwich is NEVER MADE RIGHT! I ordered a bacon egg and cheese croissant sandwich, add sausage do you know instead of strips of bacon they put bacon bits on my sandwich. The last time I ordered the same sandwich with extra bacon and I picked that up and only had three strips of bacon on my sandwich. I keep giving this place a change because it right on my route to work but Im done!!! read more

Why anyone continues to spend hard earned money there I don't understand. This was brought into work today by a sales vendor Ciabatta Bacon egg and cheese sandwich $6.59 What a joke-the pics speak louder than words actual vs website read more

St. Louis Bread - Salad Near Me - Richmond Heights, Missouri

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I ordered 2 meals that included two baguettes, however, these were substituted for chips without any notification. When I asked the person at the counter, why this happened, they stated that the person in the kitchen likely just didn't wanna make them. If you want your order to be accurate, You should probably go to a different location. read more

The worst StL Bread Co I've ever had. We got a giftcard, this is how we ended up here. 2 soups, 1 sammy, 1 salad took more than 30 min. There was a long line for orders inside, and another longer line for pickup. We found out someone grabbed our order and left. My Cobb salad was gross. It smelled funny and the dressing has some old sour taste. I wasn't able to eat it, made me want to throw up. Chicken noodle soup was almost cold and had a bad bitter taste. Broccoli cheddar soup was warmer and good. Sammy was ok. Overall: a dirty StL Bread Co in Clayton :/ read more

St. Louis Bread - broccoli cheddar soup and sandwich - Salad Near Me - Richmond Heights, Missouri

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This location is next to my dentist and chiropractor's office so I frequent it often. It seems like the coffees are always out. Today when I went in, they didn't have dark roast at all, didn't even offer it. I guess they were totally out of that. The light roast was completely empty, so I went to the hazelnut. They didn't have any lids out. So my quick run in and grab a cup of coffee took a while. I belong to the strip club and it used to be so quick just to run in and grab a cup of coffee and be on your way. Now you have to go looking for your cup behind the counter and most the time the coffees are empty. I did make sure that I told the lady at the counter so the next person hopefully we'll have everything that they need. I was in here last week and someone had spilled an entire beverage in front of the food pick up counter. I told the gentleman behind the counter and he didn't seem too concerned. After I filled up my coffee and was ready to leave. I peaked over there and there still wasn't anyone cleaning it up. Definitely a hazard and someone could easily have slipped. read more

A daily disaster at this location. Today, it's 2 of the 3 kiosks being out of order and the one that's working rejecting my order at the end for something infuriating like ..."it's not applicable to my rewards"??? I didn't ask for it to be so. I just wanted to order my food and be on my way. Also kiosk keeps charging me for sip club beverage. I like this location because of its convenience, but it's getting to the point of I just need to go to a further location from now on if need be. read more

Most of the time the food here isn't edible, the salads are made of rotten lettuce. We only order by mistake when it defaults to here.

Order took 40 minutes to get here. Driver blamed restaurant, and vice versa. Order finally came and it was only a sandwich. No side, no cookie I ordered. The sandwich was good, but not worth $30. Called the restaurant and they would not refund. The girl who probably could've been my daughter kept calling me "beautiful". I won't even go into how much I hate being patronized... never again. read more

The last time I was at this location on big Ben and Clayton I ordered a bacon egg and cheese on a croissant. The lady gave it to me on croissant toast without even asking me just told me we're out of croissant. That's what she gave me. I enjoyed it. So I tried to order it. The next time today They wouldn't let me. They said it only comes on there certain sandwiches and that's it. I mean it was just rudely even the cashier tried to ask the manager on duty Jamall, which I don't believe is his real name but he wouldn't do it understandable so then I order my drink paid and everything then they tell me there they don't have any latte because he knew I was going on yelp a minute later he said there's no espresso left for the lattes so I just asked for a refund. I will tell you this that is one of the poorest managers I've ever seen in my life. He had zero management skills. I understand how he got the job. Nobody else would take it. And I understand they have certain things for certain sandwiches I didn't wanna be difficult. But it was just the way it was worded, and I was already upset that they couldn't do that and the time before they did it without even telling me then I find out there's no coffee. Every time I go to this location they're out of something so I said I'm not coming back here and his response was I don't care He was happy to give me a refund and get me out of there as of my order my situation didn't matter one bit the same way he respond to me about the food in the coffee. When it's OK for them to be out or something it's OK but don't ever try to twist anything around cause they're not gonna let you one time I ordered bacon egg and cheese and they put bacon bits on the croissant. I should've been over it then. I do understand that the company makes these rules but come on Panera. They're already going downhill by taking everything away. I hope they at least be some good customer service. The lady that rang me out. She's always nice. I will say that. read more

This was the worst bread co I had ever been in my entire life. This is the one in the middle of Clayton mo near Clayton and big bend blvd. I stood in line for 10 minutes. The man in front of me could not get four things that he wanted. I could not get one thing that I wanted. There were dirty tables when I went to sit down. I waited another 14 min minutes for my food. I was looking for a plate in food delivery center. I had said when ordering that I wanted to eat in. My order ended up being in a bag and I asked "why it was in a bag when I said I was going to eat in" and they said "oh we ran out of plates." I was so aggravated. I swear I will never ever go back to this location horrible food, selection, service, and cleanliness. read more

Stopped to pickup dozen bagels, waited 25 mins. Workers were busy helping other orders so not their fault, management should be scheduling more, or stepping in to help if need be. read more

Horrendous service and food. Takes 40 minutes. One person working there. They are out of everything. Food is slopped together. Should be shut down, read more

I've never been to panera before( i'm 19 years old), and wasn't told where my food would be handed out. I just assumed because they asked for my name and didn't say anything else, they would call me once my food was ready. I was trying to be respectful and waited for half an hour, i wasn't in a rush. Once I finally got up and asked where my food was they just pointed me to the window. I'm like, super sick right now, and was getting this to soothe my throat and it's cold to the touch. read more

It wasn't exciting. I met a gentleman at Panera for a business meeting. Therefore, I picked up some chicken and wild rice. I should have gotten a lemon drop cookie. Food was good. They got me in and out. Great job. read more

St. Louis Bread - Chicken and Wild Rice - Salad Near Me - Richmond Heights, Missouri

Hey Panera! I don't know if it's intentional or not but, your bathrooms are absolutely dirty and filthy and nasty as can be. For the prices you charge, I think you should at least have clean restrooms. Food was okay but very, very small portions and bread was not great. Do better! read more

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literally horrible service. I have ordered here for delivery multiple times and never once has my order been correct. When I call, they are extremely rude. When I ask for my money back - and say this has happened MULTIPLE times, they have said something to the effect of "we are not going to give you you're money back every single time". Maybe then you should get the order right to begin with? If they were somewhat nice about this - it would be different. This place is a joke. read more

I will echo the low reviews about the wait time. I placed an order ahead online and they had not even started prepping by the time I said for pickup. And then they sent an email while I was there waiting like "we are behind." I KNOW. I guess I should have said the time 30 min ahead of when I was actually planning to arrive... I have/had groceries wilting in the car. Annoying. read more

The customer service was great. The weather is terrible they stayed open unlike other places that close early around here. Everyone was friendly and it looking like a smaller establishment then I'm used to seeing everything was clean and the employees were attentive. Thanks guys. Sorry about your other reviews obviously things have changed. You're doing great. read more

The customer service here is horrific. The first cashier was so unapproachable at initial contact I refused to order with her. The second young lady was much more pleasant & helpful. Food preparers in back super unprofessional...horse play visible from the dining room first & foremost. After recieving an improperly made salad I advised the young man who delivered it to my table; he states he'd have another one prepared...2 minutes later I saw him walk out the door. I waited a few more minutes to see if another employee was handling the issue. After a few more minutes and my soup beginning to get cold I walked up to inquire. I was spoken to nonchalantly, given the third degree & told my Greek salad didn't come with tomato but instead a tomato blend. My complaint was that it LACKED tomatoes. With that being said WHICHEVER version is to be used; apparently the salad prepper neglected to add either. Fix the damn salad so I can finally enjoy my meal without further delay. Manager brought me a new salad (very nice gentleman) I told him my soup had unfortunately turned cold during the debacle and he brought a fresh bowl over with apologies. Overall the black bean soup & hot tea were good. Greek salad filled with iceberg end pieces that are essentially fillers for a healthy salad...I hated it. The restaurant is roomy & cozy with great potential if they train the staff on professionalism, tact & food prep. Til then I won't be back. ~Christy read more

Waited nearly 30 minutes for a bagel. One employee finally very kindly asked what I was waiting for and then went and found it for me. It was completely cold of course so I had to microwave it which made it completely inedible. I am now running late for an appointment so I've wasted a half hour and I have to go into my day hungry. Typical customer service these days. read more

I'm so disappointed because this is supposed to be the corporate location and I received my order in the worst condition. Half of my frontera chicken sandwich only had onion on it, my salad that i paid extra for chicken didn't have that or the croutons on it. Oh and it also came with no dressing. And ON TOP of that I found a hair in my salad. So the only thing I could eat was half of a sandwich. read more

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Ordered a you pick 2 combo. One of the items was a turkey bravo sandwich. However, I received a bacon bravo..where is the turkey!?!! Sucks when you're on your lunch break and wait for your order to be delivered; only to find out that it's incorrect! The only thing consistent about this location is the fact that they continue to screw over their customers by messing up their orders . This location should be SHUT DOWN!!! read more

St. Louis Bread - Turkey bravo BUT WHERE IS THE TURKEY?!! - Salad Near Me - Richmond Heights, Missouri

I personally love this location. The parking lot can get busy and hard to navigate when busy but once in you have options. You can order from the kiosk, order from the front where the cashiers, or you can sit down at the table in order from your phone. The coffee is always hot and there's always beverages in their drink dispensers. The food is really great service is really good, as well as clean inside. read more

I don't usually write reviews on franchises since I feel like everyone knows what to expect with a franchise but I've ordered from here multiple times and every time it's taken soooo long to get my order even if I order way ahead. The current order that prompted me to finally write this review...I placed my order online at around 5:15, got there late around 5:45 on purpose because I know how long it takes, and it's now 6:10 and I finally got my order. I would give it 1 star but the food is good and the place and staff are nice enough but they are soooo slow. Don't come here expecting fast service read more

Good restaurant with good food, in a good location. The workers who are there are really nice too.

Panera Bread CONSISTENTLY gives less and less food (SAME PRICE, same info on the menu) when we order meals for pickup! The crowning glory was when we arrived home with ONLY LETTUCE for which we paid for an $8 plus tax half Greek salad! The other salad had some dressing on the bottom of the little container & for that price, I had to use my own dressing. The Tuna salad sandwich had the usual dollop of tuna salad on one half, on the other half of the sandwich (bread) it appeared they had wiped the ladle but forgot to put the tuna salad. This is SO usual. We order OFTEN as they are so close, and we are too tired to drive far....but it has reached a point that we are angry at being ripped off on a regular basis. read more

Not like it used to be! These places are dirty now, poor customer service, quality of food average and pricey. Off my list ! read more

The slowest bread co in town. Orders are rarely accurate but they make sure you won't ask for it to be fixed at the risk of waiting another hour for food. read more

Food: 4 Stars Service: 3 Stars I love Bread Co. and generally don't have any issues with them, but this location could use some etiquette/customer service training. Every staff member I've encountered here has been rude and pushy. They're always angry with each other or angry with their friends who are "visiting". So unprofessional and loud (and this coming from the kitchen). read more

This has to be the slowest Bread Co I have ever been to. If you want to order ahead and have your order on time, you'll want to order your food a month ahead (though that still might not be enough time). Are y'all ok? You're this close to corporate and have this many issues? read more

To whom this may concern: I'm appalled after waiting almost an hour for my food. After 30 minutes I just wanted a refund which they said they weren't able to provide at the time, I would have to wait 2 days. These was some tuner guy that when i discussed what was happening he went to the back, only to comeback with pre sliced bread saying i would have to continue to wait. Then when asked for the manager they sent someone else out completely. He was very nonchalant about the situation. This is the last money I have, and he laughed in my face when I said I didn't have anymore money to purchase food somewhere else. So I'm poor manager i cursed at him for laughing at my situation. I'm never returning to Panera and will upload a video about the incident. You can thank Ron. Jessica Stowers He gave ne Sherriegraff@panerabread.com the district manager email but it resigned in error. I'm highly upset about this situation, and embarrassed Ron laughed in my face to humiliate me in front of people. read more

Not impressed with this new location. I never visited the one across the street, so I cannot compare the two, but this one disappointed me. Yes, it is ultra modern, but it stark and modular. It is cold in design and the staff is cold as well. The quality of food and beverage still meet the high standards I expect from SLBC. I also, liked what I'd call the Progress Board, which allows you to watch the status of your order. If you watch the board, you'll know your order is ready before they call your name out. Unlike Kay, I am so glad they did not put a drive-thru at this location. I am anti drive-thru at any business. So when I see a new one that opts out of that service, I am a happy customer and in this case a happy stockholder. I'll be back and hopefully the staff will be adjusted to the new digs and have a better attitude. read more

St. Louis Bread - Birthday Scone & Caramel Drink - Salad Near Me - Richmond Heights, Missouri

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Never a complaint about the taste of their food..The service wasn't the speediest by far..I waited 17 min for a cheese soufflé.. I was told it would be delivered to the table but a long time later the food still wasn't there. After inquiring, I was informed to turn in my buzzer because my food was at the front counter..‍ read more

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Not a bad location. My order was ready quickly (but the cafe wasn't busy at the time - I was there Sunday afternoon - so I can't say how they work when busy). The place is fairly clean and there's plenty of space. They didn't have the charged lemonades available though at the time I was there. read more

What are y'all smoking over there? This is the chicken that came on my Greek salad and I have Italian dressing instead of Greek. It's funny but it's not. read more

St. Louis Bread - Salad Near Me - Richmond Heights, Missouri

If I could give this location zero stars, I would. During the beginning of the pandemic I noticed they had curbside so I decided to give it a try and got my usual, Chipotle Chicken Avocado sandwich through the app. The first thing I noticed when I got home was the chicken. It used to be cubed but now it's shredded like that canned chicken crap. I assume it is because they had to cut overhead costs to keep the cafe running and MAYBE chicken type was changed to save money. Fast forward to the night of November 19. I ordered for my family this time for a curbside order. Again through the app. My sister decided to go with the new flatbread and the rest of us our usual. They handed me the bag and I quickly glanced into the huge bag to see if everything was there and it seemed to be. I noticed a thin box on the side of the bag but didn't think much of it. Got home and it was the pizza on its side. Mind you this was a huge bag so that pizza should of been laid at the bottom of the bag to keep it flat and not meshed together in the box because its on its side. And on top of it they gave me what looked like 2 red delicious apples and a Mediterranean salad instead of the fuji apple salad. They even had red check marks in the receipt like they really checked for accuracy which they did not. I immediately called the store and had to listen to 5 mins of robo voice before being given the options to speak to a manager. A woman answers the phone with a baby and very low speaking voice. I tell her they gave me a Mediterranean salad and not the fuji apple chicken salad and this woman keeps repeating "So you are missing a Mediterranean salad? What do you want us to do for you?". It took everything in my soul and every particle in my body to not go off on her. So through my gritted teeth and in a calm voice I said "No I ordered TWO fuji chicken apple salads and you all gave me only ONE fuji chicken apple salad and a Mediterranean salad which I did not order. I DID NOT ORDER A MEDITERRANEAN SALAD. I want the fuji chicken apple salad I ordered." She says in her low baby voice again while talking to someone else in the background, "um okay let me see" and got radio silent. I grab my keys, my receipt and salad and head up there while waiting for this woman to come back. She gets back on the line offers to replace my salad for the correct one and asked what pastry item I wanted. I tell her a chocolate chip cookie and tell her I'm 5 mins away. I go inside and the line is damn near out the door for orders. I go to the pastry counter and tell them who I am and asked if I needed to wait in that long-line for my replacement. The guy at the counter consults with a woman who appears to be the baby talking lady I was on the phone with. He confirms with the woman if the bag on the counter was mine, affirms the contents in the bag and apologizes for my trouble. I said "thanks" and took my salad home. I was hangry before I went back up. At this point I lost my appetite. I ate my over toasted now cold Chipotle Chicken Sandwich and put the salad in the fridge. The next day I pop open my Fuji Apple Chicken Salad that I went through hell to get only to find the longest fucking piece of black hair in it. I am NEVER returning to this location unless they undergo new management. read more

This St. Louis Bread Company is awful. We went yesterday and ordered in and it took 20 minutes to get our order. We went today and used the app. Our order was completely screwed up. The worst part was the yogurt parfait that was two days past its use -by date. The customer service is mediocre at best. We are traveling and I find it ironic that my worst Panera experience was where it all started - St. Louis. read more

St. Louis Bread - An expired yogurt parfait. Todays date is 11-27-21. - Salad Near Me - Richmond Heights, Missouri