I purchased a gown and cape in February and while waiting for it to ship, I had to travel to be with my daughter, newly diagnosed with a life threatening illness. When I got back to my home, I sent the items to St. John. It had been 35 days, and I noticed they have a 10 day return policy. I wrote a note explaining the situation. I also wrote to the management. The day it arrived at St. John, they shipped it back to me, refusing to refund or even offer a credit. The items were still available at full price. This is not "luxury" treatment in any way. I am so disappointed in the lack of true customer service. Worse, they sent a standard form letter saying they had reviewed my request... but the quick return to me shows this was not true. read more