Had all my brakes done as it was a good price, and the pads had a lifetime warranty. Went to firestone for an alignment (I have the lifetime alignment package there) and was informed my front brake pads were on backwards (interior pads on exteriors and vice versa) went back to St Jacob and was told that was not possible to do and that I must have not understood, they called firestone and then told me they would investigate it. Turns out firestone was correct. Fast forward 20k miles and front pads are bare but I have moved across the country, so I had brakes redone at a dealer. Fast forward another 15k (35K total) miles and rear brakes are almost bare, I am back in the area, so I ask about the warranty. I am told that all the records are in their old system, and they don't have access to any of them so I will need my original receipt and that without it they won't help. Save yourself a headache in the future and pay a just a little bit more at a longer established business. read more