This is a very caring Dr Office. We have been going to them for 25 years…read more Thank you, Carol & Dan

Grrrr. Just a rant about Cano health (Dr. Hizkil'soffice) and their poor customer service. For…read moreweeks I have been trying to get a refill for my thyroid meds. They say they will only fill prescriptions requested by the pharmacy. So, I had Walgreens send a request before I was out, never heard back. Had them send two more with no response. Called the office today at one, explained the situation and was told "no problem, I'll pass it on to the nurse." Decided to follow up real quick at about 4:40 just in case. When I finally spoke to someone I was told they wouldn't refill it because it had been over three months since I have been seen there. Mind you, I would have happily scheduled an appointment before I ran out had I been relayed this information. So instead of making a phone call anytime in the last 3 weeks to let me know, it took me calling. Missing thyroid meds is I guess kinda a big deal, I asked if they could just call in a week's worth till I could get in and they couldn't. I've been with the practice (as central Florida internists) for over 14 years and have been on these same meds for years. I'm not gonna lie, I kinda flipped out... I called another doctor I've seen and asked if I had my records sent over if he would take care of it from here on out and was told absolutely. I called Cano back and was told they wouldn't transfer my records without a request from the other Dr. I asked if I could get them in person and was told yes, but they close at 5. It was 4:55 and I was at the 192/Vermont light. They were obviously closed when I got there knowing damn well I needed these records and really needed the prescription. I was disappointed when Dr. Shah left, I will not be returning after this.

I don't want to tell you all because this place is a gem to be apart of…read more My Doctor Ms. Stine is awesome and very thorough. Dr Rodriguez is my husbands and he is thorough takes the time to figure out how he can help. I have had good experience's with the office staff also. thank you Family Practice of St Cloud. Carol & Dan

My experience in the office has been excellent! I have been working with Dr. Stein for the last six…read moreyears. The front office is very courteous and facilitate your services needs, in particular related to appointments and insurance requirements.

This place is an absolute joke! They try to bill your insurance for things that don't have anything…read moreto do with your appointment so that they can get money out of you. Lady told me to call my insurance and so I did. When the insurance tried to call her to explain my benefits and tell her that I had a $0 copay, she wanted to ignore the call as I'm sitting right in front of her with the insurance on hold because she knows she's wrong. When I told her she can hear the phone ringing and to stop ignoring it, she turns around and says she's in a "meeting" when I was standing there the whole time. Wouldn't recommend this place to anybody.

If I can give it NO star I would. This practice is all about money and if you call them out they…read morewill be so rude and unprofessional and will not complete the service. Below is my formal complaint with the Florida Department of Agriculture and Consumer Services and the Florida Department of Health. PS. The reason I went here because it's close to my new address and I totally regret wasting my time with them. I went back to my previous family practice and everything checked good with my health not what the Medina practice saying that I would need all the work done? I went for a physical visit on 8/10/2020 at the Osceola Woman's & Family Medicine Specialists located at 618 13th St A, St Cloud, FL 34769. After the consultation, they were charging me $100 where it clearly states on my insurance card my only responsibility is $15. I called my insurance provider Cigna and they call the Dr. office to let them know my only responsibility is $15. I ask for paperwork and at the front desk, Margarita said that she's so busy and they will (snail mail) me all my paperwork? After that, they say that they sent my prescription order and lab work, but they didn't send my prescription to my local CVS St. Cloud and when I went to Quest Diagnostics St. Cloud for my blood work on 8/19, they didn't send my lab works either. I was in pain from 8/10-8/19 as they prevent me to get my Albuterol and I was wheezing every night and can't sleep. The promised snail mail never came in, so I called the office on 8/19 and spoke to Mary Medina the office manager, and was very rude and unprofessional to me and her excuse was the mail got lost? everything is electronic now and they can send me an email about my appointment, but they have to snail mail me my paperwork? it doesn't make sense to me? After the call on 8/19, I called my credit card company to pull the payment because they didn't finish the service that I paid for as Mary Media doesn't want to listen to me and just being rude and unprofessional towards me. She keeps saying I'm not going to argue with you, so I say to her that I'm not arguing I'm communicating and she's the one that won't listen and then Mary hangs up on me. Now they send me to their billing department and they threatened that if I don't pay them that they will send me to the collection agency and Mary Medina would not even return all my calls and all their staffs are being rude on the phone every time I call and ask to speak to her. I will attach the incident timeline with this form to show my many attempts to work with their billing and their office at 618 13th St A, St Cloud, FL 34769 Phone: (407) 556-3999.

My primary care giver Dr Yudiel Torres unfortunately moved to this location permanently but many…read morepatient in this area are very lucky for that, he is the best doctor I've ever had. So even it took me almost an hour, I prefer to come here instead because he's really so amazing at his job!

Everyone from the office staff to the medical support staff and Nurse Practitioner was great. They…read moreare all sociable and respectful, as well as following C-19 protocols. They listened to my concerns and took appropriate actions to help me the best they can. I look forward to using this location as my primary care provider.