Grrrr. Just a rant about Cano health (Dr. Hizkil'soffice) and their poor customer service. For weeks I have been trying to get a refill for my thyroid meds. They say they will only fill prescriptions requested by the pharmacy. So, I had Walgreens send a request before I was out, never heard back. Had them send two more with no response. Called the office today at one, explained the situation and was told "no problem, I'll pass it on to the nurse." Decided to follow up real quick at about 4:40 just in case. When I finally spoke to someone I was told they wouldn't refill it because it had been over three months since I have been seen there. Mind you, I would have happily scheduled an appointment before I ran out had I been relayed this information. So instead of making a phone call anytime in the last 3 weeks to let me know, it took me calling. Missing thyroid meds is I guess kinda a big deal, I asked if they could just call in a week's worth till I could get in and they couldn't. I've been with the practice (as central Florida internists) for over 14 years and have been on these same meds for years. I'm not gonna lie, I kinda flipped out... I called another doctor I've seen and asked if I had my records sent over if he would take care of it from here on out and was told absolutely. I called Cano back and was told they wouldn't transfer my records without a request from the other Dr. I asked if I could get them in person and was told yes, but they close at 5. It was 4:55 and I was at the 192/Vermont light. They were obviously closed when I got there knowing damn well I needed these records and really needed the prescription. I was disappointed when Dr. Shah left, I will not be returning after this. read more